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For Companies At a Glance
- Tasks: Join our Response Team to deliver high-quality repairs and maintenance in residential properties.
- Company: Mears Group is a leading provider of housing and care services, committed to outstanding customer service.
- Benefits: Enjoy training, employee discounts, long service leave, and a share save scheme.
- Why this job: Be part of a supportive team, make a real impact, and develop your skills in a dynamic environment.
- Qualifications: Must have a UK driving licence and experience in plumbing, carpentry, plastering, and tiling.
- Other info: This role requires a DBS check and offers opportunities for personal and professional growth.
The predicted salary is between 27600 - 39000 £ per year.
Annual salary: up to £33,150.00
About the role
We are looking for experienced Multi Skilled Operative to join our Response Team in Gillingham. Working with Medway Council on a variety of residential works, working in occupied, void properties and communal areas, our team produce work to the highest standards and deliver outstanding customer service. You will have a certified core trade and complement this with the ability to deliver additional trade activities in support of completing repair/refurbishment works on time and to a high standard in accordance with agreed standard operating procedures.
Take ownership in undertaking construction, fault finding and maintenance repairs aiming for a first time completion whilst remaining within budget and time parameters. Ensure that the customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and both internal/external stakeholders. This includes but is not limited to appearance, company ID, condition of vehicles, and maintaining a high standard of Health & Safety requirements. It may be necessary, where requested, to obtain Customer feedback on completion of works.
Process all activities in association with tasks/works electronically utilizing a hand-held device (PDA). This includes but is not limited to Worksheets, timesheets, photographic evidence of works before, during, and after, van stock replenishment, booking of annual leave, vehicle inspections, safeguarding issues, risk assessments, and method statements. Keep all supplied company assets in good condition in line with the company policies and report to your Supervisor/Manager where damages occur. Utilize existing stock or collect materials as and when required to meet works order requirements, in accordance with standard operating procedures for purchasing and van stock control compliance.
Attend informal and formal meetings and training sessions as required. Participate in call out cover if and when required to ensure contract compliance & service user satisfaction for emergency repairs.
Role Criteria:
- UK Full Driving Licence
- Previous experience in Plumbing and Carpentry, with additional skills in Plastering and Tiling.
- Good Communication skills
- Ability to work as a team and independently
Benefits include:
- Training & development
- Mears Rewards – Allowing you to save money on everything from weekly groceries to your annual family holiday.
- Mears Employee Assistance Programme – A confidential hotline open to all colleagues, providing support on a wide range of personal and work-related issues.
- Long service leave – Colleagues who stay for a period of time at Mears are rewarded for their service.
- Share Save and Earn scheme – Buy shares within the business for three years, at a reduced price.
All our roles require candidates to have the entitlement to work within the UK; Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21, have held your licence for over 3 months, and have less than 9 points. Mears Group is a Disability Confident employer and recognizes our people as our greatest asset. We hire individuality, recognizing and valuing everyone as an individual and ensuring equal access to opportunities for all, regardless of social economic background or individual makeup. Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.
Multi Skilled Operative employer: Livin Housing Limited
Contact Detail:
Livin Housing Limited Recruiting Team
francesca.swan@mearsgroup.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Multi Skilled Operative
✨Tip Number 1
Make sure to highlight your core trade skills, especially in plumbing and carpentry, as these are essential for the Multi Skilled Operative role. Be prepared to discuss specific projects where you've successfully completed repairs or refurbishments.
✨Tip Number 2
Demonstrate your commitment to customer service by sharing examples of how you've effectively communicated with clients and stakeholders in previous roles. This will show that you understand the importance of a professional approach.
✨Tip Number 3
Familiarise yourself with the use of hand-held devices for processing tasks electronically. Being comfortable with technology will give you an edge, as this role requires efficient documentation and reporting.
✨Tip Number 4
Prepare to discuss your experience with health and safety standards in construction. Showing that you prioritise safety and compliance will reassure us that you can maintain high standards on the job.
We think you need these skills to ace Multi Skilled Operative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in plumbing, carpentry, plastering, and tiling. Emphasise any previous roles where you demonstrated good communication skills and customer service.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and how your skills align with the job description. Mention your ability to work independently and as part of a team, and provide examples of how you've successfully completed similar tasks in the past.
Highlight Relevant Certifications: Include any relevant certifications or qualifications that support your core trade and additional skills. This could include health and safety training or any specific trade qualifications that are pertinent to the role.
Prepare for Potential Questions: Think about potential interview questions related to your experience and how you handle customer interactions. Be ready to discuss specific examples of your work and how you ensure high standards in your projects.
How to prepare for a job interview at Livin Housing Limited
✨Showcase Your Core Trade Skills
Make sure to highlight your certified core trade during the interview. Be prepared to discuss specific projects where you've successfully applied these skills, especially in plumbing and carpentry, as these are crucial for the Multi Skilled Operative role.
✨Demonstrate Customer Service Focus
Since the role involves working directly with customers, emphasise your commitment to outstanding customer service. Share examples of how you've effectively communicated with clients and handled feedback in previous roles.
✨Prepare for Technical Questions
Expect questions related to fault finding and maintenance repairs. Brush up on your knowledge of standard operating procedures and be ready to explain how you ensure first-time completion of tasks while adhering to budget and time constraints.
✨Discuss Health & Safety Practices
Health and safety is a priority in this role. Be prepared to talk about your experience with health and safety regulations and how you maintain high standards in your work environment, including vehicle condition and personal appearance.
