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- Tasks: Be the friendly face welcoming visitors and residents at our care home.
- Company: Join Westgate Healthcare, a compassionate team dedicated to making a difference.
- Benefits: Enjoy flexible hours, early wage access, and exclusive discounts at top UK shops.
- Why this job: Make a real impact in people's lives while developing your skills in a supportive environment.
- Qualifications: Previous receptionist experience and strong communication skills are essential.
- Other info: Opportunities for professional development and employee recognition schemes available.
Location: Chestnut Manor Care Home, 63 Cambridge Park, London, E11 2PR
Salary: £12.21 per hour
Hours: Flexible, as and when
Come and make a difference with the team at Westgate Healthcare! We are looking for a compassionate and caring bank Receptionist to join our family at Chestnut Manor Care Home. As our front of house Receptionist, you will be the first point of contact for all visitors and residents. You will provide a warm Westgate welcome and be the friendly face our visitors see on arrival at the care home. If you are passionate about making a difference and want to be part of an exciting new venture, we would love to hear from you!
Why work at Westgate?
- Equal pay for young workers who are paid the same as staff aged 25+
- Improve your financial wellness and flexibility with Wagestream; access your wages before pay day and enjoy exclusive discounts at a variety of the UK’s favourite shops
- Access to the Blue Light Card (employee discount scheme)
- Access to other discount schemes; Byond Prepayment Card (employee cashback card), Extras Discounts (employee discount scheme) and Cycle to Work Scheme
- Refer a Friend Scheme - earn up to £500 for a successful referral!
- Internal and external employee recognition schemes (e.g. Employee of the Month and Long Service) and team building social events
- Support in achieving additional qualifications, including nationally recognised qualifications
- Access to financial and wellbeing support through The Care Workers Charity
- Comprehensive staff induction with free training and professional development
About the role:
- Provide a warm and professional welcome to residents, families and visitors
- Manage incoming calls and direct them appropriately
- Handle inquiries and provide accurate information about the care home’s services
- Schedule and coordinate appointments, tours and meetings
- Maintain a clean, organised and welcoming reception area
- Assist with administrative tasks such as mail sorting and data entry
- Liaise with staff across all departments to ensure smooth daily operations of the home
- Respond promptly and effectively to emergencies or unusual situations
About you:
- Previous experience in a receptionist or front-of-house role, ideally in a luxury care home setting
- Outstanding interpersonal and communication skills
- A polished and professional demeanour
- Strong organisational skills with the ability to multitask effectively
- Proficiency in Microsoft Office and other relevant software
- A proactive and problem-solving approach
- Empathy and understanding when engaging with elderly residents and their families
We reserve the right to close this vacancy once we receive suitable applications, therefore, an early submission is encouraged. Due to a high volume of applications, if you do not hear from us within working days, please assume that your application has been unsuccessful. Westgate Healthcare is an equal opportunities employer, and we welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Care Home Receptionist (bank) employer: Westgate Healthcare
Contact Detail:
Westgate Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Home Receptionist (bank)
✨Tip Number 1
Familiarise yourself with the specific needs of a care home environment. Understanding the unique challenges and requirements of working in a care setting will help you stand out during any informal discussions or interviews.
✨Tip Number 2
Showcase your interpersonal skills by preparing examples of how you've successfully handled difficult situations or provided exceptional customer service in previous roles. This will demonstrate your ability to connect with residents and their families.
✨Tip Number 3
Research Westgate Healthcare and their values. Being able to articulate why you want to work specifically for them and how your personal values align with theirs can make a strong impression.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and what it takes to succeed in the role, which can be invaluable during your application process.
We think you need these skills to ace Care Home Receptionist (bank)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in receptionist or front-of-house roles. Emphasise your interpersonal skills and any previous work in care settings to align with the compassionate nature of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for working in a care home environment. Mention specific reasons why you want to join Westgate Healthcare and how your skills can contribute to their mission of providing excellent care.
Highlight Relevant Skills: In your application, focus on key skills such as communication, organisation, and proficiency in Microsoft Office. Provide examples of how you've successfully used these skills in past roles, particularly in high-pressure situations.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a receptionist role.
How to prepare for a job interview at Westgate Healthcare
✨Show Your Compassion
As a Care Home Receptionist, empathy is key. Be prepared to share examples of how you've demonstrated compassion in previous roles, especially when dealing with elderly residents or their families.
✨Demonstrate Organisational Skills
Highlight your ability to multitask and stay organised. You might be asked how you would handle multiple phone calls or visitors at once, so think of specific strategies you can share.
✨Familiarise Yourself with the Care Home
Research Chestnut Manor Care Home and its services before the interview. Being knowledgeable about the care home will show your genuine interest in the role and help you answer questions more effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential emergencies or unusual situations you might face and how you would respond to ensure the safety and comfort of residents.
