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For Companies At a Glance
- Tasks: Lead complex client projects and deliver impactful product management solutions.
- Company: Join Made Tech, a leader in digital transformation for the public sector.
- Benefits: Enjoy flexible working options, professional development, and a collaborative culture.
- Why this job: Make a real difference in society while developing your leadership skills in a dynamic environment.
- Qualifications: Experience in product management and client relationship building is essential.
- Other info: Eligibility for security clearance required; work from any UK office hub.
The predicted salary is between 43200 - 72000 £ per year.
Our Principal Product Managers are responsible for leading and delivering on strategically significant and complex client engagements across our portfolio of public sector clients. We believe that great delivery stems from:
- a thorough understanding of our clients and their needs
- strong practice skills and subject matter expertise
- excellent leadership
- a clear vision of lasting and effective change in a public sector environment
- the ability to translate meaningful strategy into effective implementation
We expect our Principal Product Managers to bring all of this and to enthuse our design teams and clients with the same passion. The successful candidate will lead the Product Management aspects of one or more of our client engagements while overseeing the wider delivery within the account (or industry) when appropriate. They will bring thought leadership and best-practice, honed through hands-on experience in both the private and public sector.
They will work with user researchers, service designers, business analysts, data analysts and client product owners to make ongoing recommended improvements to drive better user and business outcomes. They will often be responsible for creating a product vision helping to translate it into a UX strategy that can deliver a category leading user experience, driving impact and reach across multiple user groups.
Working in an Agile delivery setting alongside product designers, the Principal Product Manager will oversee and be responsible for the hands on delivery of product improvements and end to end journeys across all channels including app and web. They will be comfortable blending the just in time delivery of key product artefacts into the delivery teams with continuous discovery and ideation of longer term features and usability improvements.
They will also coach and develop team members on their engagements providing them with detailed performance feedback, as well as monitoring overall delivery to achieve the highest levels of client satisfaction. In addition, our Principal Product Managers are responsible for engaging with our clients to understand their challenges and build lasting, trusted advisor relationships. They will also oversee multiple and concurrent client deliveries to help ensure quality and drive the sharing of best practice across our engagements and industries.
Role Overview
Our Principal Product Managers are members of the Strategy and Design Practice leadership team. Part of their responsibility is to develop the capability of the practice to meet business needs and to accelerate the growth of the practice, their account and the wider business. Principal Product Managers are responsible for the practice and service line-specific delivery elements of an engagement/account as well as shared ownership for the overall delivery of client outcomes. They leverage client and delivery insight to support the account and industry teams to identify opportunities and develop client solutions.
The right person for this role will do this by combining their Product Management experience, leadership skills and industry network with Made Tech's unparalleled experience of delivering digital services and digital transformation for the Public Sector.
Key responsibilities
- Collaborate with clients to understand their needs and provide solution advice in your role as a trusted advisor and shape solutions that leverage Made Tech's wider capabilities and credentials.
- Assess project performance as a part of the billable delivery team, QA Product Management deliverables and outcomes, and ensure client satisfaction.
- Deliver Product Management elements alongside client and Made Tech delivery teams.
- Coach and mentor team members as well as providing direction to enable them to achieve their engagement outcomes and to help support and develop their careers.
- Act as a Product Manager to provide oversight and ensure alignment with internal and industry best practices.
- Ensure engagement experience is captured and used to improve standards and contribute to Made Tech knowledge.
- Work as part of a wider consulting team on large scale transformation and lead change projects in the public sector.
- Participate in business development activities, including bids and pre-sales within the account, industry and practice.
- Coach team members on their contributions and oversee the relevant technical aspects of the proposal submission.
- Undertake people management responsibilities, including performance reviews and professional development of your engagement and practice colleagues.
- Serve as a thought leader within Made Tech, our account engagements, the wider public sector, and represent the company at industry events.
Skills, knowledge and expertise
- Client relationship building and public sector expertise
- Leadership
- Practice and industry growth
- People Management
- Security Clearance
An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're looking for all successful candidates for this role to have eligibility. Eligibility for SC requires 5 years' continuous UK residency and 5 year employment history (or back to full-time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why.
Location: Any UK Office Hub (Bristol / London / Manchester / Swansea)
Department: Delivery & Practices > User Centred Practice
Join us in our mission to use technology to improve society for everyone.
Principal Product Manager employer: Made Tech Limited
Contact Detail:
Made Tech Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Principal Product Manager
✨Tip Number 1
Familiarise yourself with the public sector landscape and current challenges. Understanding the specific needs of public sector clients will help you demonstrate your expertise and ability to provide tailored solutions during interviews.
✨Tip Number 2
Network with professionals in the public sector and product management fields. Attend industry events or webinars to connect with potential colleagues and clients, which can give you insights into the role and help you stand out as a candidate.
✨Tip Number 3
Prepare to discuss your leadership experiences and how you've successfully managed teams in previous roles. Highlighting your ability to coach and mentor others will resonate well with our expectations for this position.
✨Tip Number 4
Showcase your understanding of Agile methodologies and how you've applied them in past projects. Being able to articulate your experience with Agile delivery will be crucial in demonstrating your fit for the Principal Product Manager role.
We think you need these skills to ace Principal Product Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in product management, especially within the public sector. Emphasise your leadership skills and any successful projects you've led that align with the responsibilities outlined in the job description.
Craft a Compelling Cover Letter: In your cover letter, express your passion for improving public services through technology. Discuss how your background and expertise make you a suitable candidate for the role, and provide specific examples of how you've driven change in previous positions.
Showcase Your Thought Leadership: If you have published articles, given talks, or contributed to discussions in the field of product management or public sector transformation, mention these in your application. This demonstrates your commitment to the industry and your ability to lead and inspire others.
Highlight Client Relationship Skills: Since the role involves building trusted advisor relationships with clients, include examples of how you've successfully managed client relationships in the past. Detail any strategies you've used to understand client needs and deliver effective solutions.
How to prepare for a job interview at Made Tech Limited
✨Understand the Public Sector Landscape
Familiarise yourself with the current challenges and trends in the public sector. This will help you demonstrate your knowledge during the interview and show that you can effectively engage with clients to address their needs.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams or projects in the past. Highlight your ability to coach and mentor others, as this is a key aspect of the Principal Product Manager role.
✨Demonstrate Client Relationship Building
Be ready to discuss your experience in building and maintaining client relationships. Share specific instances where you've acted as a trusted advisor and how you’ve shaped solutions based on client feedback.
✨Prepare for Agile Methodology Questions
Since the role involves working in an Agile environment, brush up on Agile principles and practices. Be prepared to discuss how you've applied these methodologies in previous roles to drive product improvements and user experiences.
