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- Tasks: Join a dynamic team scheduling surgical appointments and managing patient communications.
- Company: Kingsbridge Healthcare Group is a leading healthcare provider in the North West.
- Benefits: Enjoy a competitive salary, full-time hours, and a supportive work environment.
- Why this job: This role offers hands-on experience in healthcare and the chance to make a real impact.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Permanent position with opportunities for growth within the organization.
The predicted salary is between 18600 - 28000 £ per year.
Closing Date 7th February 2025 Reference KPHNW/24/12/APP Kingsbridge Healthcare Group are currently seeking to fill the role of Appointments Advisor (Inpatient & Daycase) within the Planning Department. The successful candidate will be based at our Ballykelly site. Location: Kingsbridge Private Hospital North West, Ballykelly Salary: £23,288 Per annum based on 37.5 hours per week Department: Hospital Services – Planning Contract: Permanent, Full Time Hours: 37.5 hours per week Responsible to: Capacity/Utilisation Manager Accountable to: General Manager Job Summary As an Appointments Advisor (Inpatient & Daycase), the successful candidate will join a highly dynamic team responsible for scheduling surgical procedure appointments. The candidate will gain an in-depth knowledge of the Surgical booking process across a range of medical specialties. They will be a point of contact for all patients wishing to book or enquire about surgical procedures, so a key part of the role is managing a high volume of communications via phone, email and web based communication. We are looking for highly motivated applicants who are committed to producing quality outcomes and those who thrive on the challenge of working in a fast paced and busy office environment. Strong communication skills, both written and verbal, are essential. Excellent customer service is something that should come naturally to you along with the ability to display empathy and demonstrate strong listening skills. Key Duties & Responsibilities: Scheduling of surgical procedures within specific time scales Ensuring all records are accurate and up to date relating to patient treatment Liaising with colleagues across a variety of teams Work as part of a team to ensure the smooth running of department Dealing with queries from patients over the phone, in person and via email, ensuring timely responses Help patients fill in paperwork and request documentation if required Liaising with external agencies in a professional and efficient manner The above list is not exhaustive and additional / alternative tasks may be required from time to time as directed. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Apply button below to Login/Register.
Kingsbridge Private Hospital North West | Appointments Advisor (Inpatient & Daycase) employer: Kingsbridge Private Hospital North West
Contact Detail:
Kingsbridge Private Hospital North West Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Kingsbridge Private Hospital North West | Appointments Advisor (Inpatient & Daycase)
✨Tip Number 1
Familiarize yourself with the surgical booking process and the specific medical specialties relevant to Kingsbridge Private Hospital. This knowledge will not only help you understand the role better but also impress during any interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since you'll be managing a high volume of patient inquiries, being clear, concise, and empathetic in your responses is crucial.
✨Tip Number 3
Showcase your ability to work in a fast-paced environment by preparing examples from your past experiences where you successfully managed multiple tasks or handled challenging situations.
✨Tip Number 4
Network with current or former employees of Kingsbridge Healthcare Group if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
We think you need these skills to ace Kingsbridge Private Hospital North West | Appointments Advisor (Inpatient & Daycase)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Appointments Advisor position. Understand the key responsibilities and required skills, especially the importance of strong communication and customer service.
Tailor Your CV: Customize your CV to highlight relevant experience in scheduling, customer service, and communication. Use specific examples that demonstrate your ability to manage high volumes of inquiries and work in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for applying to Kingsbridge Healthcare Group. Emphasize your commitment to quality outcomes and your ability to empathize with patients, as these are crucial for the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Kingsbridge Private Hospital North West
✨Show Your Communication Skills
As an Appointments Advisor, strong communication skills are essential. Be prepared to demonstrate your ability to communicate clearly and effectively during the interview. Practice answering questions in a concise manner and be ready to discuss how you handle high volumes of communication.
✨Highlight Your Customer Service Experience
Excellent customer service is crucial for this role. Share specific examples from your past experiences where you provided outstanding service, especially in challenging situations. This will show your potential employer that you can handle patient queries with empathy and professionalism.
✨Familiarize Yourself with Surgical Booking Processes
Understanding the surgical booking process will give you an edge in the interview. Research common procedures and the scheduling challenges that may arise. Being knowledgeable about the role's responsibilities will demonstrate your commitment and readiness to contribute to the team.
✨Prepare for Teamwork Questions
Since the role involves working closely with various teams, be ready to discuss your experience in collaborative environments. Think of examples where you successfully worked as part of a team to achieve a common goal, and be prepared to explain how you can contribute to a smooth-running department.
