Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for customers, helping them with vehicle issues and repair timelines.
- Company: Join our award-winning family business, known for its friendly and successful team!
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Make a real impact by ensuring customer satisfaction and building lasting relationships.
- Qualifications: Previous motor trade experience is a plus; strong communication and organization skills are essential.
- Other info: A clean UK driving license is required. Apply before January 30, 2025!
The predicted salary is between 24000 - 36000 £ per year.
We are currently looking to expand our friendly and successful Hyundai Aftersales team within our award-winning family business! Reporting directly to the Aftersales Manager you will be a liaison between customers and the Aftersales department by communicating with customers regarding vehicle problems and repair timeline as well as supporting the retail parts department. Requirements: Previous Motor Trade experience is preferable. You must possess excellent communication skills and strong organisational and administration skills. A clean and valid UK driving licence is essential. Duties include: Communicate with customers regarding vehicle problems and warranty issues. Maintain positive relationships with customers to ensure repeat and return customers. Answer customer questions about services, including when to expect vehicle repairs. Display extensive knowledge about products and services. Time management to ensure customer vehicle is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of the customer journey. Using all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups. Communication with technicians about vehicle statuses, and ensure that vehicles will be ready for customer on time. Act as a support for customers when communicating vehicle problems and needs to repair department. Liaise with technicians about parts ordering to ensure essential parts are available when vehicle repairs require them, and communicate any time restrictions to customers in timely manner. Process customer payments. Demonstrate extensive knowledge of service department. Assist in the day to day running of the retail parts department. Closing date 30th January 2025
Daly's Garage Limited | Service Advisor employer: Daly's Garage Limited
Contact Detail:
Daly's Garage Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Daly's Garage Limited | Service Advisor
✨Tip Number 1
Familiarize yourself with Hyundai's products and services. Understanding the specifics of the vehicles you’ll be dealing with will not only boost your confidence but also impress the hiring team during your interactions.
✨Tip Number 2
Practice your communication skills! Since you'll be the bridge between customers and the Aftersales department, being able to clearly articulate vehicle issues and repair timelines is crucial. Role-playing scenarios can help you prepare.
✨Tip Number 3
Showcase your organizational skills by preparing a mock schedule for managing customer appointments and vehicle repairs. This will demonstrate your ability to handle time management effectively, which is key for this role.
✨Tip Number 4
Network within the automotive community. Engaging with professionals in the motor trade can provide insights and tips that may give you an edge over other candidates. Plus, it shows your commitment to the industry!
We think you need these skills to ace Daly's Garage Limited | Service Advisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Service Advisor position. Understand the key responsibilities and required skills, such as communication and organizational abilities, to tailor your application accordingly.
Highlight Relevant Experience: If you have previous experience in the motor trade, make sure to highlight it in your CV and cover letter. Provide specific examples of how your past roles have prepared you for this position, especially in customer service and communication.
Showcase Your Skills: Emphasize your excellent communication skills and time management abilities in your application. Use concrete examples to demonstrate how you've successfully managed customer relationships and ensured satisfaction in previous roles.
Personalize Your Application: Address your cover letter to the Aftersales Manager if possible, and express your enthusiasm for joining Daly's Garage Limited. Mention why you are drawn to their family business and how you can contribute to their award-winning team.
How to prepare for a job interview at Daly's Garage Limited
✨Show Your Communication Skills
As a Service Advisor, excellent communication is key. Be prepared to demonstrate your ability to clearly explain vehicle issues and repair timelines. Use examples from your past experiences where you successfully communicated with customers or resolved conflicts.
✨Highlight Your Motor Trade Experience
If you have previous experience in the motor trade, make sure to discuss it during the interview. Share specific instances where your knowledge helped solve customer problems or improved service efficiency. This will show that you understand the industry and can hit the ground running.
✨Demonstrate Organizational Skills
The role requires strong organizational abilities. Prepare to talk about how you manage multiple tasks, prioritize work, and ensure timely communication with both customers and technicians. Consider sharing a time when your organizational skills led to a positive outcome.
✨Prepare for Customer Scenarios
Think of potential customer scenarios you might face in this role. Be ready to discuss how you would handle common situations, such as dealing with a frustrated customer or managing a delay in vehicle repairs. This will showcase your problem-solving skills and customer service mindset.
