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For Companies At a Glance
- Tasks: Lead a team to enhance employee experience and manage people administration services.
- Company: Helping Hands provides premium home care services, focusing on values and community support.
- Benefits: Enjoy a competitive salary, 25 days annual leave, and hybrid working options.
- Why this job: Make a real impact in a supportive environment while driving meaningful change.
- Qualifications: Experience in HR operations, strong compliance knowledge, and excellent communication skills required.
- Other info: This is an interim role for up to 12 months, starting ASAP.
The predicted salary is between 36000 - 60000 £ per year.
Location: Hybrid – Alcester, 50% in support office, 50% working from home
Salary and benefits: £competitive, 25 days annual leave plus bank holidays
Contract: Interim for up to 12 months | Start: ASAP
About us
At Helping Hands we’re passionate about offering an industry-leading premium home care service and have been helping people live well in the homes and communities they love for decades. We are a values-led organization and this is a great opportunity to join an established People Services team and really make an impact.
The role
We’re looking for an experienced and driven People Services Leader to step into a critical interim role to support with an upcoming maternity leave. This is a unique opportunity to lead a high-performing team and ensure the seamless delivery of people administration services that are essential to our employee experience and operational success. This role is about more than managing processes—it’s about enabling leaders, improving colleague and candidate experience, and ensuring we meet the highest standards of compliance and service.
Key Responsibilities
- Oversee all aspects of people administration, including onboarding, offboarding, lifecycle changes, and internal audits.
- Lead continuous improvement initiatives, drive digitisation and automation, and embed a customer-first mindset across the team.
- Shape policy, manage risk, and support wider People Team projects.
What We’re Looking For
- Proven leadership in HR operations or shared services
- Strong understanding of compliance, legislation, and high-volume onboarding
- A track record of driving process improvement and service excellence
- Excellent stakeholder management and communication skills
- Tech-savvy with strong data and analytical capabilities
This is a high-impact role in a values-led organisation where people truly matter. If you’re ready to lead with purpose, deliver meaningful change, and support a team that’s central to our people strategy, we’d love to hear from you.
Contact Detail:
Helping Hands Home Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People Services Leader
✨Tip Number 1
Familiarise yourself with the values and mission of Helping Hands. Understanding their commitment to premium home care services will help you align your approach and demonstrate how your leadership style fits within their culture during any discussions.
✨Tip Number 2
Prepare specific examples of how you've successfully led HR operations or shared services in the past. Highlight instances where you've driven process improvements or enhanced compliance, as these are key aspects of the role.
✨Tip Number 3
Showcase your tech-savviness by discussing any tools or systems you've implemented that improved data management or analytics in previous roles. This will demonstrate your capability to drive digitisation and automation, which is crucial for this position.
✨Tip Number 4
Network with current or former employees of Helping Hands if possible. Gaining insights into their experiences can provide you with valuable information about the company culture and expectations, helping you tailor your approach when applying.
We think you need these skills to ace People Services Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience in HR operations and shared services. Use specific examples that demonstrate your understanding of compliance, legislation, and high-volume onboarding.
Craft a Compelling Cover Letter: In your cover letter, express your passion for people services and how your values align with those of Helping Hands. Mention your track record in driving process improvement and service excellence, and how you can contribute to their team.
Showcase Your Skills: Emphasise your stakeholder management and communication skills in both your CV and cover letter. Provide examples of how you've successfully managed relationships and improved colleague experiences in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a role in People Services.
How to prepare for a job interview at Helping Hands Home Care
✨Understand the Company Values
Before your interview, take some time to research Helping Hands and their core values. Demonstrating that you align with their mission of providing premium home care services will show your genuine interest in the role and the organisation.
✨Prepare for Scenario-Based Questions
Given the leadership nature of the People Services Leader role, be ready to discuss specific scenarios where you've successfully managed HR operations or led a team. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Showcase Your Process Improvement Experience
Highlight your past experiences in driving process improvements and service excellence. Be prepared to share examples of how you've implemented changes that enhanced efficiency or improved employee experience in previous roles.
✨Demonstrate Stakeholder Management Skills
Since this role involves excellent stakeholder management, think of instances where you've successfully communicated and collaborated with various stakeholders. Emphasise your ability to build relationships and manage expectations effectively.
