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- Tasks: Support clients, troubleshoot issues, and manage new workstation setups.
- Company: Join a high-profile organisation recognised as a leader in its field.
- Benefits: Enjoy an excellent benefits package with comprehensive training and development opportunities.
- Why this job: Be part of a growing team, engage in technical projects, and develop your skills.
- Qualifications: Strong IT support experience, good communication skills, and a passion for learning.
- Other info: Positions available at all levels; perfect for both seasoned pros and eager learners.
The predicted salary is between 24000 - 33600 £ per year.
A high-profile organisation - recognised as the leader in its field - requires a number of Technical Support Analysts due to continued growth!
Suitable candidates will have the following:
- Strong experience in IT support.
- Professional, friendly approach with the ability to perform well under pressure.
- Punctual, good attention to detail.
- Excellent written and verbal communication skills.
- Good troubleshooting/problem solving skills.
- Office 365 administration & troubleshooting skills.
- Desktop troubleshooting.
- Enthusiastic to learn and develop skills.
- Network & Firewall knowledge and troubleshooting.
- Windows server administration.
- Knowledge of virtualisation software/cloud services (Azure/AWS) highly beneficial.
Duties are as follows:
- Supporting clients and ensuring ticketing process is followed and clients kept informed.
- Diagnostics of support cases with the help and support of the rest of the team.
- Proactive maintenance of client networks using our proactive support tools.
- Managing new workstation builds and user setups.
- Engaging in technical projects, meeting clients and delivering onsite time with the team.
- Working with the team to implement policy and procedure.
- Managing client documentation.
- Helping train and develop junior team members.
Excellent benefits package including comprehensive training and development!
Contact Detail:
RedRock Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Techncial Support Analyst x 3 - All Levels - New (REFBJ25)
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as Office 365, Windows server administration, and virtualisation software like Azure or AWS. This will not only boost your confidence but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Practice your troubleshooting skills by working on real-life scenarios or case studies. Being able to articulate your problem-solving process clearly can set you apart from other candidates when discussing your experience in interviews.
✨Tip Number 3
Showcase your communication skills by preparing to discuss how you've effectively interacted with clients in previous roles. Highlighting your ability to keep clients informed and manage expectations will resonate well with the hiring team.
✨Tip Number 4
Engage with online communities or forums related to IT support and networking. This not only helps you stay updated on industry trends but also allows you to network with professionals who might provide insights or referrals for the position.
We think you need these skills to ace Techncial Support Analyst x 3 - All Levels - New (REFBJ25)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant IT support experience, especially in areas like Office 365 administration, desktop troubleshooting, and network knowledge. Use specific examples to demonstrate your skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your professional and friendly approach. Mention your ability to perform under pressure and your enthusiasm for learning and developing new skills, as these are key traits the company is looking for.
Highlight Communication Skills: Since excellent written and verbal communication skills are essential for this role, ensure you provide examples of how you've effectively communicated with clients or team members in previous positions.
Showcase Problem-Solving Abilities: In your application, include specific instances where you've successfully diagnosed and resolved technical issues. This will demonstrate your troubleshooting skills and ability to manage support cases effectively.
How to prepare for a job interview at RedRock Resourcing
✨Showcase Your IT Support Experience
Make sure to highlight your previous experience in IT support during the interview. Be prepared to discuss specific scenarios where you successfully resolved technical issues, as this will demonstrate your problem-solving skills and ability to perform under pressure.
✨Demonstrate Communication Skills
Since excellent written and verbal communication skills are crucial for this role, practice articulating your thoughts clearly. You might be asked to explain a technical concept to a non-technical person, so think of examples where you've done this effectively.
✨Prepare for Technical Questions
Brush up on your knowledge of Office 365, desktop troubleshooting, and network/firewall concepts. Expect questions that test your understanding of these areas, and be ready to provide detailed answers or even walk through troubleshooting steps.
✨Express Your Enthusiasm for Learning
The organisation values candidates who are eager to learn and develop their skills. Share examples of how you've pursued professional development in the past, whether through courses, certifications, or self-study, to show that you're committed to growing in your role.
