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- Tasks: Drive occupancy by creating tailored marketing plans and engaging with potential residents and families.
- Company: Caring Homes is dedicated to providing a warm, family-like environment for residents and staff.
- Benefits: Enjoy competitive salary, ongoing training, high street discounts, and a supportive work culture.
- Why this job: Make a real difference in residents' lives while growing your career in a caring community.
- Qualifications: Empathy, sales experience, strong communication skills, and a passion for enhancing elderly care.
- Other info: Occasional travel to Edinburgh required; join our caring family today!
The predicted salary is between 28800 - 48000 £ per year.
Hawkhill House, Aberdeen - Competitive Salary
41 Bedded Nursing Care Home
Full time; 40hrs per week (Monday to Friday)
Location & Travel: While the primary location for this role is Aberdeen, occasional travel to The Manor, based in Edinburgh will be required, as and when necessary, in line with business needs.
At Caring Homes, we are not just about providing care; we are about creating a warm and welcoming home for our residents and our incredible team members. Our mission is simple yet profound: to make each home the best possible place to live and work. We believe in fostering a family-like environment where everyone feels valued, respected, and cherished.
Every resident is unique, and so is their care. Join us in delivering personalised support that meets the diverse needs and interests of our residents, always with their comfort and happiness in mind.
Why Join Us?
- Professional Growth: We are committed to your career development and offer continuous training and opportunities for advancement within the social care sector.
- Supportive Environment: Be part of a team that values empathy, dedication, and professionalism.
Perks
- Competitive salary and benefits package including bonus / commission.
- Ongoing professional development including training and support to help you excel in your role including apprenticeship opportunities.
- A supportive and inclusive work environment.
- Free DBS & Blue Light Card
- High street discounts
- Employee assistance program for personal and professional support.
Responsibilities
As a Customer Relations Manager, you will collaborate closely with the Home Manager to develop tailored sales and marketing plans that resonate with potential residents, their families, and social care professionals. Your sales and marketing expertise will be essential in driving occupancy in our Homes. From planning and executing external events to creating and distributing marketing materials and social media content, you will showcase and enhance the benefits of Caring Homes, positioning us as the preferred choice for future residents.
Ideal Candidate
- A heart full of empathy and a genuine desire to make a difference.
- Proven experience in business development, sales, or a similar role, preferably within the healthcare industry but not essential.
- Excellent interpersonal and communication skills, with the ability to build and maintain strong relationships.
- Ability to work independently and as part of a team.
- Proficient in Microsoft Office and CRM software.
- A passion for working with the elderly and enhancing their quality of life.
Join us in creating a place that truly feels like home for our residents and our team members alike. Apply now and become part of our caring family!
Customer Relationship Manager employer: Caring Homes (Tfp) Group Ltd
Contact Detail:
Caring Homes (Tfp) Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Manager
✨Tip Number 1
Familiarise yourself with the values and mission of Caring Homes. Understanding their commitment to creating a warm and welcoming environment will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with professionals in the healthcare and social care sectors. Attend relevant events or join online forums to connect with others who may have insights into the role and the company culture.
✨Tip Number 3
Prepare examples from your past experiences that demonstrate your ability to build strong relationships and drive sales. Be ready to discuss how you've successfully engaged with clients or residents in previous roles.
✨Tip Number 4
Showcase your passion for working with the elderly during your interactions. Share any relevant volunteer work or personal experiences that highlight your dedication to enhancing their quality of life.
We think you need these skills to ace Customer Relationship Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Relationship Manager position. Tailor your application to highlight how your skills and experiences align with their needs.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in business development, sales, or customer relations. Use bullet points for clarity and focus on achievements that demonstrate your ability to drive occupancy and build relationships.
Write a Personalised Cover Letter: In your cover letter, express your passion for working with the elderly and your commitment to creating a warm environment. Mention specific examples from your past experiences that showcase your empathy and communication skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at Caring Homes (Tfp) Group Ltd
✨Show Your Empathy
As a Customer Relationship Manager, empathy is key. Be prepared to share examples of how you've demonstrated compassion in previous roles, especially when dealing with clients or residents. This will show that you align with the company's values.
✨Highlight Your Sales Experience
Discuss your experience in business development and sales, particularly in the healthcare sector if applicable. Prepare specific examples of successful marketing strategies or events you've executed that drove engagement or occupancy.
✨Demonstrate Communication Skills
Strong interpersonal skills are crucial for this role. Practice articulating your thoughts clearly and confidently. You might even want to prepare a brief pitch about why Caring Homes is a great choice for potential residents.
✨Research the Company Culture
Familiarise yourself with Caring Homes' mission and values. Understanding their commitment to creating a warm and welcoming environment will help you tailor your responses and show that you're a good fit for their team.
