Sales Executive

Phantom Hire is the UK’s leading ultra-luxury transport operator, specialising in chauffeur-driven Rolls-Royce and prestige vehicle hire for weddings, proms, corporate events, and VIP experiences. Our clients expect excellence, professionalism, and style — and we deliver it with every booking.

We are looking for a driven, polished, and target-oriented Sales Executive who thrives in a high-performance, customer-obsessed environment. If you can confidently handle high-value clients and turn leads into confirmed bookings while maintaining our luxury brand reputation, this role is for you.

Key Responsibilities

Client Enquiries & Relationship Management

• Handle incoming enquiries via phone, email, WhatsApp, social media, and website chat.
• Build rapport with clients from initial contact through to booking and post-sale follow-up.
• Understand client needs and offer tailored luxury transport solutions that match their event and preferences.

Sales, Cross-Selling & Booking Conversion

• Convert inbound leads into confirmed, high-value bookings across all service lines (weddings, proms, corporate, VIP, etc.).
• Proactively follow up on leads and dormant enquiries to maximise sales conversion.
• Upsell add-ons (e.g. multiple vehicles, extended hours, décor packages, memberships).
• Cross-sell related services from our wider group of businesses, including wedding and prom packages, event management, photography/videography, venue hire, luxury experiences, and more.

CRM, Admin & Pipeline Management

• Maintain accurate records of client interactions, bookings, and sales progress in the CRM.
• Handle day-to-day administrative tasks related to enquiries, bookings, and documentation.
• Assist with preparing contracts, booking confirmations, invoices, and internal schedules.
• Ensure all data is up to date, well-organised, and accessible for other departments.

Client Experience, Complaints & Brand Standards

• Represent the Phantom Hire brand and other brands with impeccable professionalism, discretion, and attention to detail.
• Provide a luxury service experience throughout the sales process, upholding our standards for tone, response times, and presentation.
• Respond to client complaints or issues in a calm, professional manner, resolving them swiftly and fairly while maintaining the brand’s premium reputation.
• Liaise with operations and management to escalate or resolve service concerns as needed.

Market Awareness & Insights

• Stay informed on competitor offerings, pricing trends, and client expectations in the luxury hire industry.
• Provide feedback to management on customer preferences and new opportunities for service development.

Requirements

Essential:

• Minimum 2 years' experience in B2C sales
• Proven track record of meeting or exceeding sales targets.
• Excellent communication and interpersonal skills.
• Confident in handling high-net-worth individuals and corporate clients.
• Strong written English and phone manner.
• Organised, punctual, and detail-oriented.
• Familiarity with CRM systems and digital communication tools.

Desirable:

• Experience in wedding, chauffeur, or luxury services.
• Knowledge of high-end car brands and vehicle features is a strong advantage.

Key Attributes We Look For

• Excellence Driven – you won’t settle for average.
• Customer Obsessed – you put the client first, always.
• Detail Oriented – the small things make the biggest impact.
• Discreet & Professional – trusted by VIPs and celebrities.
• Growth Minded
• Car Enthusiast – you speak the language of luxury vehicles and enjoy discussing them with confidence.

What We Offer

• Uncapped commission structure.
• Ongoing training, coaching, and development.
• Opportunity to work with a prestigious brand and luxury clientele.
• Stylish office environment and supportive team culture.
• Fast-track career progression for top performers.
• The chance to represent a portfolio of high-end businesses and services across the events and luxury lifestyle sector.

Job Types: Full-time, Permanent

Pay: £25,085.00-£28,925.00 per year + Commission

Schedule:

• Monday to Friday
• Overtime
• Weekend availability
• Work Location: In person