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- Tasks: Lead the customer journey in a care home, ensuring every interaction counts.
- Company: Join a mission-driven team dedicated to making a difference in residents' lives.
- Benefits: Enjoy real ownership, support from leaders, and a role where your voice matters.
- Why this job: Make a meaningful impact while developing leadership skills in a rewarding environment.
- Qualifications: Experience in customer-facing roles; resilience and emotional intelligence are key.
- Other info: This is not a typical hospitality role; it's about leading with heart.
The predicted salary is between 36000 - 60000 £ per year.
This is not a hospitality role. This is not a customer service desk. This is leadership at the front lines – in one of the most emotionally important environments in the world: a care home.
We're looking for a Customer Relations Manager who knows how to own the customer journey – someone who’s wired to lead, handle tough conversations, build trust fast, and turn emotional moments into lasting confidence. If you’ve ever said “I just want to make a difference,” here’s your chance – but bring your A-game.
What You’ll Own:
- The full experience of every resident, family, and visitor – from first tour to final review
- A pipeline of enquiries and occupancy conversations – you’ll nurture it, close it, and track every step
- Leading the home's reputation – in the community, online, and with inspectors
- Handling complaints like a pro – fast, honest, and solution-focused
- Collaborating daily with the Home Manager and care team to keep communication sharp and service consistent
What We’re Looking For:
- Experience in customer-facing leadership – healthcare, hospitality, or service-based industries
- A clear, confident communicator who knows how to defuse tension and build connection
- Sales or occupancy experience is a big plus – but attitude beats pedigree
- Resilience under pressure, emotional intelligence, and high standards
What You’ll Get:
- Real ownership – this isn’t lip service
- Support from regional leaders, not micromanagement
- A role where your voice matters and your results are visible
- A mission-driven team that wants you to succeed – because when you do, residents benefit
This role is for someone who’s not afraid to take the lead – with families, with the team, with the reputation of the home itself. If you’re ready to lead from the front and build something that matters – apply now.
Contact Detail:
Linq Recruitment Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Development Manager (Care Homes)
✨Tip Number 1
Familiarise yourself with the care home sector and its unique challenges. Understanding the emotional aspects of care homes will help you connect with both residents and their families, showcasing your empathy and leadership skills during interviews.
✨Tip Number 2
Network with professionals in the healthcare and care home industry. Attend relevant events or join online forums to build relationships and gain insights that can give you an edge when discussing your experience and approach to customer relations.
✨Tip Number 3
Prepare to discuss specific scenarios where you've successfully handled difficult conversations or complaints. Highlighting your resilience and emotional intelligence in these situations will demonstrate your capability to lead effectively in a care home environment.
✨Tip Number 4
Research our company values and mission. Aligning your personal values with ours will not only help you articulate why you're a great fit but also show your genuine interest in making a difference in the lives of residents and their families.
We think you need these skills to ace Business Development Manager (Care Homes)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Relations Manager in a care home setting. Highlight your leadership skills and ability to handle emotional situations in your application.
Tailor Your CV: Customise your CV to reflect relevant experience in customer-facing leadership roles, particularly in healthcare or service-based industries. Emphasise your communication skills and any sales or occupancy experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for making a difference in the care home environment. Use specific examples from your past experiences to demonstrate how you can lead effectively and build trust with residents and families.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that your documents present a professional image that reflects your attention to detail.
How to prepare for a job interview at Linq Recruitment Specialists
✨Understand the Emotional Landscape
As a Business Development Manager in a care home, it's crucial to grasp the emotional weight of the environment. Prepare to discuss how you would handle sensitive situations and build trust with residents and their families.
✨Showcase Your Leadership Skills
This role requires strong leadership abilities. Be ready to share examples from your past experiences where you've successfully led a team or managed difficult conversations, highlighting your approach to maintaining high standards.
✨Demonstrate Resilience and Problem-Solving
Expect questions about handling complaints and pressure. Prepare specific scenarios where you turned a challenging situation into a positive outcome, showcasing your resilience and solution-focused mindset.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, especially when discussing how you would manage the customer journey and collaborate with the care team.
