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For Companies At a Glance
- Tasks: Configure and customise the Sprinklr platform for enhanced customer experience.
- Company: Join a leading international consulting firm with a strong reputation in the industry.
- Benefits: Enjoy hybrid work arrangements and potential career growth opportunities.
- Why this job: Be part of a dynamic team shaping customer experiences across digital channels.
- Qualifications: Experience in Sprinklr configuration and API integrations is essential.
- Other info: Fluency in Italian is required for the Italy-based position.
The predicted salary is between 36000 - 60000 £ per year.
On behalf of our client, a leading international consulting firm, Nembrini Consulting is seeking a Sprinklr Functional Configurator to be based on-site (with hybrid work arrangements) in the UK, Italy or Switzerland. The selected professionals will be hired by Nembrini Consulting in Switzerland, with the potential in the future to be integrated into the client’s organization based on performance and project evolution.
Key Responsibilities:
- Configure and customize the Sprinklr platform, a global leader in Customer Experience Management (CXM).
- Work with key modules including Social Publishing, Listening, Engagement, Care, Research, and Insights.
- Build and manage automated workflows, routing rules, tagging systems, and response setups across digital channels (social, email, web, etc.).
- Collaborate with IT teams to manage integrations via REST APIs, webhooks, or native connectors to platforms like Salesforce, Zendesk, e-commerce systems, and BI tools (e.g., Power BI, Tableau).
- Design advanced dashboards and reports to monitor KPIs and customer journeys.
- Support user testing, issue resolution, and continuous platform optimization.
- Provide functional documentation and user training.
Requirements:
- Proven experience in Sprinklr configuration with a strong focus on functional implementation.
- Understanding of API integrations, data formats (JSON/XML), and middleware platforms.
- Experience in omnichannel environments, digital marketing, or customer service platforms.
- Strong ability to gather business requirements and translate them into effective platform solutions.
- Excellent communication and interpersonal skills.
- Fluent English; Italian fluency is required for the Italy-based position.
- Availability for full on-site work (remote work is not an option).
- Sprinklr certifications or other CX-related credentials (e.g., CXPA, Salesforce, Adobe).
Contact Detail:
Nembrini Consulting SA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sprinklr consultant
✨Tip Number 1
Familiarise yourself with the Sprinklr platform and its key modules. Understanding how Social Publishing, Listening, Engagement, and other features work will give you a significant edge during interviews.
✨Tip Number 2
Network with professionals already working in the field of Customer Experience Management. Engaging with them on platforms like LinkedIn can provide insights into the role and potentially lead to referrals.
✨Tip Number 3
Brush up on your knowledge of API integrations and data formats like JSON and XML. Being able to discuss these topics confidently will demonstrate your technical proficiency to potential employers.
✨Tip Number 4
Consider obtaining relevant certifications, such as those from Sprinklr or other CX-related credentials. This not only enhances your resume but also shows your commitment to professional development in this area.
We think you need these skills to ace Sprinklr consultant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Sprinklr Functional Configurator. Familiarise yourself with the key modules mentioned in the job description and how they relate to customer experience management.
Tailor Your CV: Highlight your relevant experience in Sprinklr configuration and any related certifications. Make sure to emphasise your skills in API integrations and omnichannel environments, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, explain why you're a great fit for this position. Mention specific projects where you've successfully configured platforms like Sprinklr and how your skills can benefit the consulting firm.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and clearly presented.
How to prepare for a job interview at Nembrini Consulting SA
✨Showcase Your Sprinklr Expertise
Make sure to highlight your experience with Sprinklr configuration during the interview. Be prepared to discuss specific projects where you customised the platform and how your contributions improved customer experience.
✨Demonstrate Your Technical Skills
Since the role involves API integrations and data formats, brush up on your technical knowledge. Be ready to explain how you've worked with REST APIs, JSON/XML, and any middleware platforms in past roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of examples where you gathered business requirements and translated them into effective solutions, particularly in omnichannel environments.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently, especially when discussing complex topics like dashboard design and user training.
