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- Tasks: Lead integrated facility management services for a prestigious banking client across multiple high-end office locations.
- Company: ISS is a world-leading workplace and facility management company focused on people-centric solutions.
- Benefits: Enjoy a diverse, inclusive workplace with opportunities for growth and development.
- Why this job: Shape the modern workplace experience in a dynamic financial environment while driving service excellence.
- Qualifications: Proven experience in managing complex FM operations, strong leadership, and excellent communication skills required.
- Other info: Regular EMEA travel (2 weeks out of every 4) is expected.
The predicted salary is between 43200 - 72000 £ per year.
ISS is seeking a dynamic and experienced Head of Workplace to lead the delivery of integrated facility management services across a prestigious banking client’s portfolio. This pivotal role combines hands-on operational leadership with strategic oversight, offering a unique opportunity to shape and enhance the modern workplace experience within a complex, high-profile financial environment.
As the primary point of contact for all workplace and facility matters, you will oversee both Hard and Soft FM services across multiple high-end office locations. Your role will be key in driving service excellence, expanding service offerings, and leading mobilisation activities with local partners throughout the EMEA region.
What You’ll Be Responsible For
- Leading the operational management of multi-site FM services, ensuring high standards and consistent delivery
- Developing and presenting service rollout proposals to senior client stakeholders and securing buy-in
- Driving mobilisation and expansion of services in collaboration with local partners and cross-functional teams
- Designing and implementing audit frameworks to monitor service compliance and quality
- Conducting regular site visits to assess performance against SLAs and KPIs and leading continuous improvement initiatives
- Preparing and delivering detailed monthly reporting packs for client review
- Building strong relationships with clients, landlords, suppliers, and internal teams to ensure seamless service coordination
About You
- Proven track record in managing complex FM operations across multiple sites, preferably within corporate or financial services sectors
- Experience of managing multiple sites across the UK or preferably EMEA
- Comfortable with regular EMEA travel (2 weeks out of every 4)
- Experience of leading on bids/proposals
- Experience leading managers and frontline teams with a strong focus on service excellence and stakeholder engagement
- Skilled in budgeting, financial reporting, SLA/KPI monitoring, and performance management
- Resilient, proactive, and solutions-oriented mindset with the ability to influence and negotiate effectively
- Excellent communication, presentation, and organisational skills, with strong proficiency in MS PowerPoint and Excel
- Customer-focused approach, able to balance operational demands with client expectations
Why Join ISS?
At ISS, we believe in connecting people and places to make the world work better. Our global footprint, combined with local expertise and a passion for people, allows us to deliver intelligent, people-centric facility management solutions. Joining ISS means becoming part of a diverse, inclusive organisation that values your growth and impact.
The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is Proud To Be A Diverse & Inclusive Employer: ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Head of Workplace (EMEA) employer: ISS Facility Services UK
Contact Detail:
ISS Facility Services UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Workplace (EMEA)
✨Tip Number 1
Familiarise yourself with the latest trends in facility management, especially within the financial services sector. Understanding current challenges and innovations will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the EMEA region who are involved in workplace management. Attend industry events or join relevant online forums to build connections that could provide insights or referrals for your application.
✨Tip Number 3
Prepare to discuss your experience with multi-site operations in detail. Be ready to share specific examples of how you've driven service excellence and managed stakeholder relationships effectively.
✨Tip Number 4
Research ISS's values and recent projects to align your responses with their mission. Demonstrating a clear understanding of their approach to facility management will show your genuine interest in the role.
We think you need these skills to ace Head of Workplace (EMEA)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing complex FM operations, especially across multiple sites. Emphasise any relevant experience in the corporate or financial services sectors, as this is crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, address how your leadership skills and experience align with the responsibilities of the Head of Workplace position. Mention specific examples of how you've driven service excellence and built strong relationships with clients and stakeholders.
Highlight Relevant Skills: Clearly outline your skills in budgeting, financial reporting, and performance management. Use bullet points to make these stand out, as they are key competencies for the role.
Showcase Your Communication Skills: Since excellent communication and presentation skills are essential, consider including a brief section in your application that demonstrates your proficiency in these areas, perhaps by mentioning successful presentations or reports you've delivered in the past.
How to prepare for a job interview at ISS Facility Services UK
✨Understand the Role Inside Out
Make sure you thoroughly understand the responsibilities of the Head of Workplace position. Familiarise yourself with integrated facility management services and how they apply to a banking environment. This will help you articulate your relevant experience and how it aligns with the company's needs.
✨Showcase Your Leadership Skills
Prepare examples that demonstrate your ability to lead teams and manage complex operations across multiple sites. Highlight your experience in driving service excellence and how you've successfully engaged stakeholders in previous roles.
✨Be Ready for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-life situations. Prepare scenarios where you've had to influence decisions, negotiate with clients, or implement improvements in service delivery.
✨Demonstrate Your Financial Acumen
Since budgeting and financial reporting are key aspects of this role, be prepared to discuss your experience in these areas. Bring examples of how you've monitored SLAs and KPIs, and how you've used financial data to drive performance improvements.
