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- Tasks: Help creators and fans by responding to queries via live chat and email on weekends.
- Company: Join Fanvue, the leading AI-powered platform empowering creators to monetise their audience.
- Benefits: Enjoy remote work flexibility, unlimited holiday, and a supportive team culture.
- Why this job: Be part of a mission-driven team redefining the creator economy while making a real impact.
- Qualifications: 1+ year in customer support, excellent communication skills, and a passion for the creator economy.
- Other info: Ideal for fast learners who thrive under pressure and enjoy helping others.
Fanvue is the fastest-growing creator monetisation platform in the creator economy. We are the leading AI-powered creator-first platform, designed to empower creators worldwide to directly monetise their audience. Our platform supports creators with the tools they need to connect and grow their audience in scalable, meaningful ways.
At Fanvue, creators are at the core of everything we do, and great support is a vital part of their experience. We’re looking for a passionate and proactive Customer Support Executive to join our weekend support team. This is a part-time, remote position ideal for someone who loves helping people, communicates with empathy and precision, and thrives in a fast-moving environment.
What you'll do:
- Respond to customer queries from creators and fans via live chat and email.
- Provide timely, thoughtful and solution-focused responses during weekend hours.
- Troubleshoot platform issues, payments, and content concerns using internal tools and processes.
- Escalate urgent or complex queries appropriately, following existing protocols.
- Maintain high levels of empathy and clarity in all communication, upholding Fanvue’s voice and values.
- Proactively flag bugs, feedback, or trending support topics to the wider team.
- Contribute to internal documentation and user-facing help articles as needed.
Who you are:
- 1+ year in a customer support or service role, preferably in a digital, creator or tech platform.
- Excellent written communication skills with an empathetic, clear, and friendly tone.
- Comfortable working independently during weekends with remote team collaboration.
- Fast learner who can pick up new tools and processes with confidence.
- Calm under pressure and resourceful when solving problems.
- Familiarity with Intercom, Slack, Notion, Retool or similar tools is a plus.
- Passion for the creator economy and supporting independent creators is a strong advantage.
Why Join Fanvue?
- A chance to be part of a high-growth platform redefining the creator economy.
- Work with a mission-led team focused on supporting creators around the world.
- A culture built on transparency, ownership, innovation, and care.
- Remote working and full flexibility during your assigned weekend hours.
- Unlimited holiday (pro-rata) to support balance and wellbeing.
- Opportunities to grow your experience within the team over time.
- Your voice and ideas matter; we’re building this platform together.
Customer Support Executive (Weekends) employer: fanvue
Contact Detail:
fanvue Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive (Weekends)
✨Tip Number 1
Familiarise yourself with Fanvue's platform and its features. Understanding how creators monetise their content will help you provide better support and demonstrate your passion for the creator economy during any discussions.
✨Tip Number 2
Practice your communication skills, especially in a customer support context. Since empathy and clarity are crucial for this role, consider role-playing scenarios where you respond to customer queries to refine your approach.
✨Tip Number 3
Get comfortable with common customer support tools like Intercom or Slack. If you have experience with similar platforms, be ready to discuss how you can quickly adapt to Fanvue's systems during the interview.
✨Tip Number 4
Show your enthusiasm for the creator economy by following trends and news related to it. Being knowledgeable about current events and challenges faced by creators can set you apart as a candidate who truly cares about the community.
We think you need these skills to ace Customer Support Executive (Weekends)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Fanvue is looking for in a Customer Support Executive. Pay attention to the skills and experiences they value, such as empathy, communication skills, and familiarity with specific tools.
Tailor Your CV: Make sure your CV highlights relevant experience in customer support roles, especially in digital or tech platforms. Use keywords from the job description to demonstrate that you meet their requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the creator economy and your ability to provide excellent customer support. Share specific examples of how you've helped customers in the past and how you align with Fanvue's values.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. Ensure that your tone is friendly and professional, reflecting the empathetic communication style that Fanvue values.
How to prepare for a job interview at fanvue
✨Show Your Passion for the Creator Economy
Make sure to express your enthusiasm for the creator economy during the interview. Share any personal experiences or insights you have about supporting creators, as this will demonstrate your alignment with Fanvue's mission.
✨Demonstrate Empathy in Communication
Since the role requires high levels of empathy, prepare examples of how you've handled customer queries in the past. Highlight situations where you provided thoughtful and solution-focused responses, showcasing your ability to connect with customers on a personal level.
✨Familiarise Yourself with Relevant Tools
If you have experience with tools like Intercom, Slack, or Notion, be ready to discuss how you've used them in previous roles. If not, take some time to learn about these platforms, as familiarity can give you an edge in the interview.
✨Prepare for Problem-Solving Scenarios
Anticipate questions that assess your problem-solving skills. Think of specific examples where you successfully troubleshot issues or escalated complex queries, and be prepared to explain your thought process and the outcomes.
