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- Tasks: Support clients by answering queries and managing cases over the phone.
- Company: Onebright provides innovative mental health solutions, impacting lives for over 30 years.
- Benefits: Enjoy 24 days holiday, hybrid working, and a cash plan for health issues.
- Why this job: Make a real difference in mental health while working in a supportive team environment.
- Qualifications: 1 year of customer service experience and proficiency in Microsoft software required.
- Other info: Candidates must be legally entitled to work in the UK.
The predicted salary is between 30000 - 42000 £ per year.
Do you have the confidence to support our clients when they call us, and be the voice of Onebright? Can you help make a positive impact on our client's mental health journey? Then consider joining our incredible Onebright Team as a Client Care Coordinator.
As a Client Care Coordinator, you will be working as part of a large team that is highly supportive and effective at helping our clients. You will be responsible for:
- Answering client queries over the phone
- Managing your own portfolio of cases where you will provide proactive administrative support
- Handling inbound and outbound calls to maintain regular contact with our clients, customers, and therapists
What We Are Looking For:
- Minimum of 1 year's experience working in a customer service or customer-facing environment with the ability to support our clients on the phone
- Competent in managing administrative tasks within the Microsoft software suite
- Willing to travel to our Head office 3 days a week
At Onebright, we help individuals and organizations with mental health and wellbeing solutions, providing every person with the best mental healthcare and offering hope for a better future. We work across the mental health continuum from performance optimization, early intervention, prevention, and treatment.
We believe that an exciting career involves more than just salary. We value diversity and inclusion, and our benefits include:
- 24 days holiday, with options to purchase more, plus bank holidays
- Employee assistance program to support wellbeing
- Private pension with Royal London
- Access to Continuous Professional Development
- A cash plan for health issues like dental, eyewear, or prescriptions
- Rewards gateway for discounts and perks
- Hybrid working options supported by a technology package
- Access to our Onebright L&D platform for skill development
We are committed to safer recruitment practices. The successful candidate will undergo a credit check and a DBS check (Enhanced or Standard), funded by Onebright. We promote equality and provide adjustments for applicants with disabilities. All applicants must be legally entitled to work in the UK, and we will verify this through a Right To Work check.
Contact Detail:
Onebright Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Coordinator
✨Tip Number 1
Familiarise yourself with Onebright's mission and values. Understanding their approach to mental health care will help you align your responses during the interview, showcasing your passion for supporting clients.
✨Tip Number 2
Prepare to discuss your previous customer service experience in detail. Think of specific examples where you successfully handled client queries or resolved issues, as this will demonstrate your capability to manage calls effectively.
✨Tip Number 3
Brush up on your Microsoft software skills, especially if you have experience with tools like Excel or Word. Being able to showcase your administrative capabilities will be a plus during discussions about managing your portfolio of cases.
✨Tip Number 4
Be ready to express your willingness to travel to the head office. Highlighting your flexibility and commitment to being part of the team will show that you're serious about the role and ready to contribute.
We think you need these skills to ace Client Care Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Client Care Coordinator. Tailor your application to highlight relevant experience in customer service and administrative tasks.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in customer-facing roles, particularly any experience related to mental health or client support. Use specific examples to demonstrate your skills in managing queries and providing support.
Showcase Your Skills: Make sure to mention your proficiency with Microsoft software and any other relevant tools. If you have experience in handling inbound and outbound calls, include that as well to show you can manage communication effectively.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for mental health and your desire to make a positive impact on clients' journeys. Address how your values align with Onebright's mission and how you can contribute to their team.
How to prepare for a job interview at Onebright
✨Show Your Empathy
As a Client Care Coordinator, you'll be the voice of Onebright. Make sure to demonstrate your understanding of mental health issues and show genuine empathy during the interview. Share examples of how you've supported clients in the past.
✨Highlight Your Customer Service Experience
With at least a year of experience in customer service required, be ready to discuss specific situations where you successfully handled client queries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with Microsoft Software
Since the role involves managing administrative tasks using the Microsoft software suite, brush up on your skills with programs like Word, Excel, and Outlook. Be prepared to discuss how you've used these tools in previous roles.
✨Ask Insightful Questions
Prepare thoughtful questions about Onebright's approach to mental health care and the team dynamics. This shows your interest in the company and helps you assess if it's the right fit for you.
