Digital Product Owner - Chatbot

Digital Product Owner – Chatbot Glasgow – Hybrid working We currently have an exciting opportunity for a Digital Product Owner on a permanent basis, for a leading and ambitious financial services company. The role will be instrumental in developing their chatbot and chat capability. You will be working collaboratively with and as part of an Agile team and you will play a key role in maximising the value of new and existing products that support customers now and in the future. You will help to shape the vision for their chatbot and customer support and lead on building towards this vision. The role: Lead on shaping approach on chatbot development and optimisation Lead product discovery and collaborate with the wider business on user research and customer testing to bring the voice of the customer into your squad Have ownership of the full product lifecycle including optimising and retiring solutions Manage the Product Backlog. Build, prioritise and communicate initiatives, epics, user stories & acceptance criteria Communicate, challenge and own the product vision and convey this to delivery teams Continuously review business needs, refine priorities, deliverables, and seek out opportunities and risks Ensure all initiatives have a clear cost-benefit case supporting any build/investment Set Objectives & Key Results (OKRs) for the product to measure alignment and delivery of strategic goals Support Business Change & Readiness activity to ensure value optimisation What you will bring An experienced Product Owner/Manager with experience in building and optimising chatbot experiences Experience with Amazon Connect A passion for improving value from Products and putting the customer at the heart of all product design/delivery Prior experience of optimising digital platforms and journeys (web, app, payment) Experience working on large Agile projects and an understanding of Scrum and DevOps Proficient at generating high quality documentation including user stories, use cases and flow diagrams The ability to confidently challenge but to also engage, influence, and inspire partners and stakeholders to drive collaboration and alignment A Product Owner related certification (e.g. PSPO, CSPO) is advantageous The successful candidate will receive a salary of between £70,000 and £80,000 plus you will receive several generous benefits to support your health, wellbeing and lifestyle. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology and Finance Industries Insurance, Retail, and Financial Services #J-18808-Ljbffr