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For Companies At a Glance
- Tasks: Manage and share knowledge content to enhance internal and external communication.
- Company: Join a vibrant team focused on innovative knowledge management strategies.
- Benefits: Make a tangible impact while collaborating with diverse teams in a dynamic environment.
- Why this job: This role offers a chance to shape knowledge management and improve customer experiences.
- Qualifications: Experience in banking operations and agile environments, plus strong communication skills required.
- Other info: Opportunity to work with AI technologies and contribute to performance tracking.
The predicted salary is between 43200 - 72000 £ per year.
Join us as a Senior Knowledge Management Associate
- Take on a critical role managing the creation, maintenance, and sharing of internal and external knowledge content
- You\’ll be working in a vibrant, forward looking team and helping us to develop our longer-term strategy for knowledge management
- It’s a great chance to hit the ground running and make a tangible impact on our function
What you\’ll do
In your new role, you’ll be developing and maintaining a comprehensive library of knowledge content, such as FAQs and saved responses, that can be utilised by internal agents and external clients or customers, as well as being usable by AI Bots.
You’ll also:
- Work closely with Operations, Product, Risk and Marketing to enhance efficiency, quality, and performance of our Operations Teams
- Enable enhanced AI utilisation, improve customer self-service experiences, and streamline access for Operations Agents to quickly and efficiently locate content within the Knowledge Hub
- Collaborate with Bot Analysts to develop MI and data to track the performance and effectiveness of the Hub
The skills you\’ll need
You’ll need to have a broad understanding of banking operations and processes in at least one operational area (financial crime, onboarding, payments, core banking or lending).
You’ll also need:
- Hands-on experience in agile work environments, with a solid understanding of change management principles
- Excellent written and verbal communication skills, with a focus on clarity and simplicity
- Familiarity with AI technologies and their application in customer service
Senior Knowledge Management Associate employer: NatWest
Contact Detail:
NatWest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Knowledge Management Associate
✨Tip Number 1
Familiarize yourself with the latest trends in knowledge management and AI technologies. This will not only help you understand the role better but also allow you to discuss innovative ideas during your interview.
✨Tip Number 2
Network with professionals in the banking operations field. Engaging with others who have experience in financial crime, onboarding, or payments can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to showcase your experience in agile environments. Be ready to discuss specific examples of how you've successfully managed change and improved processes in previous roles.
✨Tip Number 4
Highlight your communication skills by practicing clear and concise explanations of complex topics. This will demonstrate your ability to create accessible knowledge content for both internal teams and external clients.
We think you need these skills to ace Senior Knowledge Management Associate
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Senior Knowledge Management Associate position. Understand the key responsibilities and required skills, especially in banking operations and AI technologies.
Tailor Your CV: Customize your CV to highlight relevant experience in knowledge management, banking operations, and agile environments. Emphasize your communication skills and any familiarity with AI applications in customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for knowledge management and your ability to enhance operational efficiency. Use clear and simple language to demonstrate your communication skills and relate your experience to the role.
Highlight Collaboration Experience: In your application, mention any past experiences where you collaborated with different teams, such as Operations, Product, or Marketing. This will show your ability to work cross-functionally, which is crucial for this role.
How to prepare for a job interview at NatWest
✨Show Your Knowledge Management Skills
Be prepared to discuss your experience in managing knowledge content. Highlight specific examples where you've developed or maintained knowledge libraries, and how that has improved efficiency for teams.
✨Demonstrate Your Understanding of Banking Operations
Since a broad understanding of banking operations is crucial, brush up on key processes in areas like financial crime, onboarding, or payments. Be ready to explain how your knowledge can contribute to the role.
✨Communicate Clearly and Simply
Excellent communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, especially when discussing complex topics related to knowledge management and AI technologies.
✨Familiarize Yourself with Agile Methodologies
Since hands-on experience in agile environments is required, be prepared to discuss your familiarity with agile principles and change management. Share examples of how you've successfully adapted to changes in previous roles.
