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For Companies At a Glance
- Tasks: Lead research projects to uncover customer insights and influence business decisions.
- Company: Join a forward-thinking organisation focused on customer-centric innovation.
- Benefits: Enjoy competitive salary, benefits, and opportunities for professional growth.
- Why this job: Shape products and services while collaborating with diverse teams in a dynamic environment.
- Qualifications: Experience in research or user experience, with strong storytelling and collaboration skills.
- Other info: Remote work options available; perfect for those passionate about customer experiences.
The predicted salary is between 36000 - 60000 £ per year.
Location: [Insert location or remote/hybrid if applicable]
Salary: Competitive + Benefits
Contract Type: Permanent
Hours: Full-time
Are you passionate about putting the customer at the heart of business decisions? Do you love transforming data into meaningful stories that drive innovation and service improvements? We’re looking for a Customer Research Specialist to join a dynamic and growing Experience team within a forward-thinking professional organisation.
About the Role
As a Customer Research Specialist, you’ll play a pivotal role in ensuring customer insight shapes the direction of products, services, and experiences. You’ll use a wide range of research techniques – from surveys and interviews to behavioural analytics and focus groups – to explore what truly matters to our customers. Working cross-functionally with insight, analytics, UX, and marketing teams, you’ll build a robust understanding of customer needs, satisfaction drivers, and engagement trends. Your insights will directly influence strategic decisions and day-to-day service delivery across the business.
What You’ll Be Doing
- Lead and deliver end-to-end research projects to uncover insights about customer behaviours and needs
- Develop and maintain a deep understanding of key customer segments to support product and service development
- Collaborate with internal teams and external research partners to run and analyse surveys and feedback tools
- Present findings in engaging, impactful ways to stakeholders across the business, up to executive level
- Drive continuous improvement by identifying gaps in insight and leading new research initiatives
- Combine qualitative and quantitative data sources to build a holistic picture of the customer journey
- Upskill colleagues in using research tools and best practices to enhance research maturity across the organisation
What We’re Looking For
- Strong experience in a research, insight, or user experience role, with a solid understanding of research methodologies
- Ability to lead and manage customer research projects from scoping to reporting
- Confident with tools such as Survey Monkey, Hotjar, Chattermill, and others
- Excellent storytelling skills – you know how to bring insight to life and influence through data
- Comfortable working with both qualitative and quantitative research
- Strong collaboration skills and experience building relationships with cross-functional teams and external suppliers
- Experience supporting business decision-making with evidence-based recommendations
- A natural curiosity and passion for delivering great customer experiences
Customer Research Specialist employer: JobFlurry
Contact Detail:
JobFlurry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Research Specialist
✨Tip Number 1
Familiarise yourself with the latest research methodologies and tools relevant to customer insights. Being well-versed in platforms like Survey Monkey and Hotjar will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Network with professionals in the field of customer research. Attend industry events or webinars where you can connect with others who share your passion for customer experience. This could lead to valuable insights and even potential referrals.
✨Tip Number 3
Prepare to showcase your storytelling skills by thinking of ways to present data in engaging formats. Consider creating a portfolio of past projects where you've successfully transformed data into actionable insights, as this will set you apart during discussions.
✨Tip Number 4
Stay updated on current trends in customer behaviour and engagement. Understanding what drives customer satisfaction today will help you speak knowledgeably about how you can contribute to our team and influence strategic decisions.
We think you need these skills to ace Customer Research Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in research, insight, or user experience roles. Emphasise your familiarity with research methodologies and tools like Survey Monkey and Hotjar, as these are crucial for the Customer Research Specialist position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer-centric decision-making. Share specific examples of how you've transformed data into actionable insights and influenced business strategies in previous roles.
Showcase Your Storytelling Skills: Since storytelling is key for this role, consider including a brief case study in your application that illustrates how you presented research findings to stakeholders and the impact it had on decision-making.
Highlight Collaboration Experience: Demonstrate your ability to work cross-functionally by detailing past experiences where you collaborated with different teams or external partners. This will show your capability to build relationships and drive projects forward.
How to prepare for a job interview at JobFlurry
✨Showcase Your Research Skills
Be prepared to discuss your experience with various research methodologies. Highlight specific projects where you led research initiatives, detailing the tools you used and the insights gained.
✨Tell a Compelling Story
Practice presenting your findings in an engaging way. Use examples from your past work to demonstrate how you've transformed data into actionable insights that influenced business decisions.
✨Demonstrate Collaboration
Emphasise your ability to work cross-functionally. Share experiences where you collaborated with different teams, showcasing how you built relationships and contributed to successful outcomes.
✨Express Your Passion for Customer Experience
Convey your enthusiasm for understanding customer needs. Discuss what drives your curiosity about customer behaviour and how it aligns with the company's mission to enhance customer experiences.
