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For Companies At a Glance
- Tasks: Deliver exceptional personalised shopping experiences and build strong client relationships.
- Company: Browns is a revolutionary luxury fashion retailer, celebrated globally for its innovative approach.
- Benefits: Enjoy a dynamic work environment, exclusive events, and opportunities for personal growth.
- Why this job: Join a creative team that values individuality and celebrates diverse perspectives in fashion.
- Qualifications: Proven experience in luxury fashion sales and exceptional interpersonal skills required.
- Other info: Position based in Mayfair with flexibility to work weekends and holidays.
The predicted salary is between 36000 - 60000 £ per year.
Disruptive, unexpected and revolutionary in our own way, Browns changed the course of retail and fashion history forever when it opened in 1970. Born in London but celebrated globally, we are the one-stop shop for the best luxury fashion including established designers and emerging talent; renowned for our influence in fashion and style, and our innovative approach to retail and high-level service. Powered by Farfetch, we continue to disrupt the retail landscape to deliver a global luxury shopping experience of the future, championing creativity and originality. Our people are at the heart of everything we do. Together we are here to make a difference and to spread kindness. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone.
THE ROLE
We are seeking an experienced, dynamic professional Senior Personal Shopper to join our team. The ideal candidate will have a passion for luxury fashion, an exceptional eye for style, and a proven track record of delivering personalised shopping experiences that exceed client expectations and drive profitable revenue. The Senior Personal Shopper will be responsible for building, maintaining and growing strong client relationships, providing expert style advice, and driving sales through active engagement with walk-in customers, existing client base and assigned clients across all sales channels including physical and digital delivering a humanised, elevated and differentiated experience. Based at the Browns Boutique in Mayfair, the Senior Personal Shopper will deliver a robust end to end and 360 degree customer journey across key customer segments including walk-in customers, independent stylists, and high value local and international clients. A strong, current personal client book is expected to transition into Browns with them.
WHAT YOU'LL DO
- You will work collaboratively with the Client Development Manager and Business Development Lead and other key stakeholders across the business to drive impressive client engagement and sales performance.
- You will build and maintain a loyal client base through excellent service, follow-ups, and outreach delivering strong results across client acquisition, retention and growth, increasing revenue while being mindful of margins and profit.
- You will use all tools, systems and platforms proficiently available to deliver a compelling and consistent service proposition to all clients, including D365, Storm, Power BI, Lookr, Excel etc.
- You will identify growth opportunities via client, territory and/or product category, using your initiative to propose ideas to improve client acquisition, retention and growth.
- You will acquire new clients via boutique and bf.com traffic, Social Media and working with the Business Development manager.
- You will be focused on developing and growing your client base via Personal Shopping Appointments (IRL & Virtual), live shopping and ongoing engagement and outreach.
- You will position yourself as an ambassador for Browns, attending and hosting events and activations to establish strong relationships with your clients.
- You will assume full responsibility for your clients E2E experience from client outreach/onboarding through selling and order fulfilment including returns and customer care.
- Assist in organising and hosting exclusive client events, trunk shows, and private shopping appointments, also generating and featuring in Browns content.
- Handle special requests and bespoke orders with attention to detail and a high level of customer service.
WHO YOU ARE
- You have a proven track record in luxury fashion with impressive sales performance.
- You have an excellent track record in delivering and exceeding objectives.
- You are results focused, and self-motivated, taking ownership of your performance and potential with ability to understand base commercial data and information.
- Proactive, self-motivated, and professional able to work independently and autonomously as well as part of a team.
- Exceptional interpersonal and communication skills.
- You are a capable and confident communicator and host, comfortable with 1:1 outreach, public speaking and event participation.
- You are able to engage with people across multiple geographies, cultures, and industries building and maintaining long-term client relationships.
- You demonstrate a passionate approach to client experience, engaging with customers both remotely and face-to-face.
- You have, and continue to build a strong knowledge of luxury fashion brands, designers, and trends.
- You are passionate about product and proactive in communicating key trends, newness etc. to clients.
- Excellent organisational skills and attention to detail.
- You are analytical with a keen eye for detail with an ability to multitask across selling, customer experience, operations, logistics and customer care etc.
- You have a continuous improvement mindset, focused on efficiency, detail.
- Flexibility to work weekends, holidays, and during peak shopping periods.
Senior Personal Shopper employer: Farfetch
Contact Detail:
Farfetch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Personal Shopper
✨Tip Number 1
Network within the luxury fashion industry. Attend events, exhibitions, and fashion shows to meet potential clients and industry professionals. Building relationships in person can significantly enhance your chances of landing the Senior Personal Shopper role.
✨Tip Number 2
Showcase your personal style and knowledge of luxury brands on social media. Create engaging content that reflects your understanding of current trends and your ability to curate personalised shopping experiences. This can help you stand out to potential employers.
✨Tip Number 3
Familiarise yourself with the tools and systems mentioned in the job description, such as D365 and Power BI. Having a solid understanding of these platforms will demonstrate your readiness to hit the ground running and provide exceptional service from day one.
✨Tip Number 4
Prepare to discuss your previous client relationships and how you've successfully grown them. Be ready to share specific examples of how you've exceeded client expectations and driven sales, as this will be crucial in showcasing your fit for the role.
We think you need these skills to ace Senior Personal Shopper
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in luxury fashion and personal shopping. Use specific examples of how you've exceeded client expectations and driven sales in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your passion for luxury fashion and detail your approach to building client relationships. Mention any relevant tools or systems you are proficient in, as this role requires familiarity with various platforms.
Showcase Your Style Knowledge: Demonstrate your understanding of current fashion trends and brands in your application. You could include a brief section on your favourite designers or styles that resonate with you, showcasing your expertise.
Highlight Interpersonal Skills: Since the role involves engaging with clients across different cultures and industries, emphasise your communication skills and any experience you have in public speaking or hosting events. This will show your capability to connect with diverse clientele.
How to prepare for a job interview at Farfetch
✨Show Your Passion for Luxury Fashion
Make sure to express your genuine enthusiasm for luxury fashion during the interview. Share specific examples of how you've engaged with brands, trends, or styles that resonate with you, as this will demonstrate your commitment to the role.
✨Highlight Your Client Relationship Skills
Prepare to discuss your experience in building and maintaining client relationships. Use concrete examples to illustrate how you've exceeded client expectations and driven sales, showcasing your ability to create personalised shopping experiences.
✨Demonstrate Your Knowledge of Tools and Systems
Familiarise yourself with the tools mentioned in the job description, such as D365 and Power BI. Be ready to discuss how you've used similar systems in the past to enhance client engagement and sales performance.
✨Prepare for Scenario-Based Questions
Anticipate questions that may ask you to solve hypothetical situations related to client interactions or sales challenges. Think through your approach to these scenarios, focusing on how you would maintain a high level of customer service while achieving sales targets.
