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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch customer service and manage daily store operations.
- Company: Join Nike, a global leader in sports and fashion, known for innovation and style.
- Benefits: Enjoy competitive pay, performance bonuses, and generous employee discounts.
- Why this job: Be part of a dynamic team that values diversity and fosters a positive culture.
- Qualifications: Four years in retail/customer service, with at least one year as a Floor Manager.
- Other info: Flexible scheduling required; must be available for various shifts including weekends.
The predicted salary is between 24000 - 42000 £ per year.
Nike Durham is looking for a Floor Manager to join our team and provide world-class service to the consumer.
What you bring:
- As a Coach, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience for our consumers.
- You will coordinate, coach, and motivate the employees in your department while maintaining an excellent work atmosphere.
- You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns.
- You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE’s initiatives.
- You will also ensure the store complies with all NIKE standards and guidelines.
Our coaches specialise in one business area but will support cross-functionally:
- COMMERCIAL
- Leading a team who can deliver efficient receiving of product, inventory accuracy to visual presentation standards.
- Ensuring the smooth process of all inventories warranting our sales floor is always full, presentable and achieves brand standards.
- Working alongside department leads who will oversee the individual components (product receiving and visual presentation) whilst you will be responsible for the overall product journey in store.
- Being responsible for monthly initiative launches.
- Using our reporting tools to make the best commercial decisions.
- Achieving accurate inventory to fulfil digital orders.
- ATHLETE EXPERIENCE
- Ensuring the team is equipped to deliver the highest quality athlete experience (Purpose).
- Leading team engagement on NIKE Community Ambassador activities.
- Partnering with senior store leadership, you will oversee the hiring processes including onboarding.
- Being responsible for store scheduling.
- Working collaboratively with store team to implement & maintain a positive NIKE culture.
- CONSUMER EXPERIENCE
- Leading by example and the delivery of our sales floor service and bringing the consumer journey to life.
- Ensuring the team is equipped with brand knowledge regarding all aspects of consumer service including digital service enablers.
- Completing specific training and sharing completion with athlete services.
- Using data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership.
What you get:
- One of the best compensation and benefits packages in the industry.
- Opportunity for quarterly performance-based bonus.
- A supportive team that values Diversity, Equity & Inclusion.
- A career at a company at the forefront of the sports and fashion industry.
- Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor.
Qualifications:
- Four years customer service and/or retail experience, at least one of those years in a Floor Manager function.
- Ability to coach and develop a strong team.
- Effective communicator, brand ambassador, and innovative leader.
- Demonstrated ability to apply product sales techniques.
- Flexible with scheduling and available to work retail hours (40 hours), which will include day, evening, weekends, and/or holidays, based on department and store/company needs.
Apply now online. We are waiting for you!
*Relocation is not currently available for this vacancy.
Floor Manager (Coach) - Durham R-62486 employer: Nike
Contact Detail:
Nike Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager (Coach) - Durham R-62486
✨Tip Number 1
Familiarise yourself with Nike's brand values and culture. As a Floor Manager, you'll be expected to embody these values and lead your team in delivering an exceptional consumer experience. Show that you understand what makes Nike unique and how you can contribute to that.
✨Tip Number 2
Highlight your leadership skills during any interactions. Since the role involves coaching and motivating a team, be prepared to discuss specific examples of how you've successfully led teams in the past, particularly in retail or customer service settings.
✨Tip Number 3
Demonstrate your understanding of inventory management and visual merchandising. Be ready to talk about your experience with these aspects, as they are crucial for maintaining the sales floor and achieving brand standards at Nike.
✨Tip Number 4
Prepare to discuss how you would use data and analytics to improve store performance. This role requires making informed decisions based on insights, so showcasing your analytical skills will set you apart from other candidates.
We think you need these skills to ace Floor Manager (Coach) - Durham R-62486
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and retail, particularly any previous roles as a Floor Manager. Use specific examples to demonstrate your ability to coach and develop a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the Nike brand and your understanding of their values. Mention how your skills align with the responsibilities of the Floor Manager role, especially in delivering exceptional consumer service.
Highlight Leadership Skills: In your application, emphasise your leadership abilities. Provide examples of how you've motivated teams, managed schedules, and contributed to a positive work atmosphere in previous positions.
Showcase Problem-Solving Abilities: Include instances where you've identified and solved problems in a retail environment. This could involve improving sales processes or enhancing the customer experience, which is crucial for the Floor Manager position.
How to prepare for a job interview at Nike
✨Showcase Your Leadership Skills
As a Floor Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully coached or developed team members in the past, highlighting your communication skills and leadership style.
✨Understand Nike's Brand Values
Familiarise yourself with Nike's mission and values. Be ready to discuss how you can embody these values in your role as a Coach, particularly in delivering exceptional consumer service and promoting a positive store culture.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of specific scenarios where you've had to resolve issues or improve processes, especially related to inventory management or customer experience.
✨Demonstrate Your Passion for Sports and Fashion
Nike is at the forefront of the sports and fashion industry, so express your enthusiasm for both. Share your personal experiences with the brand and how they align with your professional goals, showing that you're not just looking for a job, but a career with Nike.
