Divisional Quality Manager - Unplanned Care

Here at East and North Hertfordshire NHS Trust, our mission is: Providing high-quality, compassionate care for our communities. Our vision to 2030 is: To be trusted to provide consistently outstanding care and exemplary service.

We are recruiting for a Divisional Quality Manager who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. The post holder will support the Quality Governance Lead to oversee all aspects of quality governance within the Unplanned Division. The post holder will be responsible for monitoring, implementing and enhancing quality governance policies and procedures ensuring adherence to national and internal legislation and guidance, which will include reporting and effective management of clinical and non-clinical incidents.

At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job:

• To support the Quality Governance Lead in promoting clinical incident reporting and ensuring that all Patient Safety Incident reports are accurately recorded, investigated and actioned in line with ENHT Policy.
• To provide managerial support to the Quality Governance Lead and in their absence to Care group Lead/Senior Nurse in managing and developing Care group arrangements for clinical governance and specifically clinical risk management and patient safety.
• To provide support, advice and guidance to all levels of staff across the Unplanned care to ensure that there are processes in place to systematically assess and prioritise clinical risks with corrective action programmes in place.
• To provide general awareness training on Clinical Governance, patient safety and quality to various staff groups at all levels across the Unplanned care Division in response to identified need following patient safety incident investigations, external assurance monitoring mechanisms and training needs analysis.

Person specification:

Qualifications:

• Graduate level of education and/or relevant professional qualification, or significant governance experience within the NHS.
• Evidence of continued learning or professional development.
• Teaching qualification or appropriate level of teaching/presentation experience.
• Active registration as a healthcare professional.

Previous Experience:

• Previous experience within an associated specialty within clinical governance.
• Relevant experience in clinical governance within a medium to large NHS organisation.
• Experience of the clinical governance function within healthcare.
• Experience of involvement in clinical audit.
• Experience of working closely with clinicians of varying seniority.
• A track record in delivering presentations and developing and delivering training.
• Understanding of and working experience of process mapping.

Skills / Knowledge:

• Knowledge of all aspects of clinical governance.
• Excellent oral and written communication skills.
• Ability to present information concisely and clearly with excellent attention to detail.
• Ability to lead meetings and discussions with teams across the local health community.
• Ability to deal with disagreement and conflict.
• Organised and systematic in approach to work and prioritisation, including the ability to work to tight deadlines.
• Ability to understand, manage and communicate data.

Our values:

We want our staff to believe in, demonstrate and live our values in everything we do.

• Include: We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.
• Respect: We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.
• Improve: We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.

Committed to our Community: East and North Hertfordshire NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve.

Please note that vacancies may close prior to the advertised closing date in certain circumstances. Please ensure that you make your application as soon as possible.