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For Companies At a Glance
- Tasks: Engage with customers, understand their needs, and guide them to the best vehicle options.
- Company: Join Steven Eagell Group, Europe's largest Toyota and Lexus retailer, known for its award-winning culture.
- Benefits: Enjoy a competitive salary, car benefits, pension scheme, and access to high street discounts.
- Why this job: Be part of a dynamic team, develop your skills, and make a real impact in customer satisfaction.
- Qualifications: Customer service experience, strong communication skills, and a proactive attitude are essential.
- Other info: Full training provided with genuine career progression opportunities.
The predicted salary is between 46000 - 64000 £ per year.
We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world’s largest automotive brand. The Steven Eagell Group is an award-winning employer and Europe’s largest Toyota and Lexus retailer, with 46 locations across the South East, East of England and West Midlands. Our foremost objective is to offer complete satisfaction to every one of our valued customers. We are currently expanding our business and are now offering an exciting opportunity to join the team as Sales Controller at our Northampton branch. We will provide excellent training and genuine career progression opportunities in return.
Does this sound like you?
- Excellent customer service skills and likes to work with people.
- Record of working within customer services or a customer-facing role in the retail industry.
- Enjoys working in a high-pressured environment.
- Enjoys working to and can achieve challenging targets.
- Able to take initiative and ownership of issues; is proactive, has a ‘can-do’ attitude.
- Able to work independently.
- Able to multi-task and switch quickly between tasks.
- Willingness to learn, develop and keep up-to-date with complex/technical/product information.
- Strong organisational and prioritisation skills.
- Is a team player. Offers help and support to others.
Highlights of this role include:
- Talks with and listens to customers to build rapport and understands their requirements.
- Qualifies own understanding of the customer’s needs – through discussion and gauging the customer’s reaction to alternative options – to build the closest possible match between the product and customer.
- Demonstrates the most suitable options to the customer, understanding and adapting to their buying strategy and encouraging them to experience the product through a test drive.
- Uses in-depth product knowledge to guide the customer towards the best choice for them.
- Works with colleagues and other teams across the Centre to provide continuous improvement and seamless service to customers (e.g. attending to Aftersales customers, with the aim of obtaining new business).
- Ensures opportunities for sales by other teams are followed up by the most appropriate specialist (e.g. Fleet Sales).
Benefits include:
- Car Benefit Scheme after successful completion of a probation period.
- Company pension scheme.
- Access to high street discounts through Perk Box.
- Access to medical cover through Simply Health.
If the role is of interest and you are ready to embark on the next steps in your career here with us at Steven Eagell then please apply now!
Sales Controller employer: Steven Eagell Limited
Contact Detail:
Steven Eagell Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Controller
✨Tip Number 1
Familiarise yourself with Toyota's product range and the latest automotive trends. This knowledge will not only help you engage with customers effectively but also demonstrate your commitment to understanding their needs.
✨Tip Number 2
Practice your customer service skills in a high-pressure environment. Consider role-playing scenarios where you handle challenging customer interactions, as this will prepare you for the dynamic nature of the Sales Controller role.
✨Tip Number 3
Network with current employees at Steven Eagell Group or similar companies. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 4
Showcase your ability to work as part of a team by sharing examples from your past experiences. Highlight how you've collaborated with others to achieve sales targets or improve customer satisfaction, as teamwork is crucial in this role.
We think you need these skills to ace Sales Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Use specific examples that demonstrate your ability to meet targets and work under pressure, as these are key qualities for the Sales Controller role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your skills align with the job requirements, particularly your customer service skills and ability to work in a team.
Showcase Your Product Knowledge: In your application, emphasise any experience you have with automotive products or similar industries. Demonstrating your willingness to learn and keep up-to-date with product information will set you apart.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a Sales Controller.
How to prepare for a job interview at Steven Eagell Limited
✨Showcase Your Customer Service Skills
As a Sales Controller, you'll be interacting with customers regularly. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to build rapport and understand customer needs.
✨Demonstrate Your Product Knowledge
Familiarise yourself with Toyota's product range and any recent innovations. During the interview, show that you can discuss these products confidently and explain how they meet customer needs. This will demonstrate your willingness to learn and adapt.
✨Prepare for High-Pressure Scenarios
The role involves working in a high-pressure environment. Think of examples from your previous roles where you successfully managed stress and met challenging targets. This will show your potential employer that you thrive under pressure.
✨Emphasise Teamwork and Initiative
Being a team player is crucial in this role. Prepare to discuss how you've collaborated with colleagues in the past and taken initiative to solve problems. This will highlight your proactive attitude and ability to work independently while supporting others.
