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- Tasks: Join us as a Sales Associate Keyholder, providing an amazing shopping experience and managing store operations.
- Company: PHOENIX Retail operates Express and Bonobos, known for stylish apparel and exceptional fit.
- Benefits: Enjoy perks like medical coverage, 401(k) matching, merchandise discounts, and paid time off.
- Why this job: Be part of a dynamic team that values confidence, self-expression, and customer satisfaction.
- Qualifications: High school diploma or equivalent; 0-2 years retail experience preferred; tech-savvy.
- Other info: Flexible hours including nights and weekends; great opportunity for growth in retail.
The predicted salary is between 21600 - 36000 £ per year.
About PHOENIX PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.
About Express Express is a multichannel apparel brand dedicated to creating confidence and inspiring self-expression. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Whether dressing for work, everyday or special occasions, Express ensures you look and feel your best, wherever life takes you. The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.
Store Name: Myrtle Beach
Responsibilities Express is seeking a Retail Sales Associate Keyholder to join our team. The Sales Associate Keyholder provides a great in-store shopping experience for our retail customers and executes opening and closing procedures.
- Performs opening and closing procedures such as balancing registers, preparing deposits, and activating the security system.
- Performs overrides at checkout as needed.
- Maintains a clean and organized sales floor, checkout, fitting room, and stockroom to ensure the store is safe and inviting to customers.
- Follows company policies and procedures to ensure the safety of all our associates and customers.
- Assists with product launch changes according to the company SOP.
- Delivers on all aspects of the customer experience model.
- Processes transactions quickly and accurately, reducing the customer's wait time.
- Positively resolves customer service-related issues as they arise and determines a resolution or escalates further, communicating all issues and resolutions to Store Management.
- Drives credit and loyalty member programs by explaining benefits and encouraging customers to participate.
- Other essential functions may occur as directed by your supervisor.
Required Experience & Qualifications Education: High School or Equivalent. Years of Experience: 0-2 of relevant job experience - minimum 6 months. Proficient in use of technology (iPad, registers). Meets defined availability criteria, including nights, weekends and non-business hours. Meets physical requirements.
Critical Skills & Attributes Previous retail experience preferred. Customer service skills and ability to interact with customers. Strong verbal and written communication skills specifically with customers, sales leadership team and associates. Demonstrated collaborative skills and ability to work well within a team.
Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage. 401(k) and Roth 401(k) with Company match. Merchandise discount. Paid Time Off. Parental leave for new moms and dads. For part-time associates, PHOENIX is partnering with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life Insurance and more. Additionally, part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match. Part-time associates are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide.
Sales Associate Keyholder employer: Express & Bonobos
Contact Detail:
Express & Bonobos Recruiting Team
AssociateRelations@Express.com
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate Keyholder
✨Tip Number 1
Familiarise yourself with the Express and Bonobos brands. Understanding their design philosophy and customer base will help you connect better with potential customers and demonstrate your enthusiasm for the role during interviews.
✨Tip Number 2
Highlight your customer service skills in conversations. Since the role focuses on providing a great shopping experience, be prepared to share examples of how you've positively resolved customer issues in the past.
✨Tip Number 3
Showcase your teamwork abilities. The job requires collaboration with other associates, so be ready to discuss how you've successfully worked within a team in previous roles or experiences.
✨Tip Number 4
Be flexible with your availability. Since the position requires working nights and weekends, emphasising your willingness to work varied hours can make you a more attractive candidate.
We think you need these skills to ace Sales Associate Keyholder
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Sales Associate Keyholder. Highlight your relevant experience in retail and customer service in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your previous retail experience, customer service skills, and any technology proficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your understanding of Express's brand values. Mention specific examples of how you've delivered excellent customer service in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Express & Bonobos
✨Showcase Your Customer Service Skills
As a Sales Associate Keyholder, you'll be interacting with customers regularly. Be prepared to share examples of how you've successfully resolved customer issues in the past. Highlight your ability to create a positive shopping experience.
✨Demonstrate Team Collaboration
This role requires working closely with other associates and management. Discuss your previous experiences in team settings, focusing on how you contributed to achieving common goals and supported your colleagues.
✨Familiarise Yourself with the Brand
Research Express and Bonobos before your interview. Understand their brand values, product offerings, and customer demographics. This knowledge will help you answer questions more effectively and show your genuine interest in the company.
✨Prepare for Technical Questions
Since the role involves using technology like iPads and registers, be ready to discuss your proficiency with these tools. If you have experience with similar systems, mention it and explain how you can quickly adapt to new technologies.
