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- Tasks: Lead a team to onboard new restaurants and boost their order volume.
- Company: Join Deliveroo, a tech-driven company transforming how we shop and eat.
- Benefits: Enjoy health perks, flexible work options, and a diverse workplace culture.
- Why this job: Be part of a fast-paced startup making a real impact in the food industry.
- Qualifications: Fluent in French and English with 2+ years of management experience.
- Other info: Hybrid working model based in Manchester; passion for food is a plus!
The predicted salary is between 21600 - 36000 £ per year.
As a New Partner Experience Team leader you will manage a team of French speaking New Partner Experience agents, working to get new restaurants running on Deliveroo, and growing their order volume. You will work as part of the SMB (Small & Medium Business) team in Manchester, reporting to the EU Head of New Partner Experience and will work in the Manchester office on a hybrid basis.
Responsibilities
- Responsible for the daily oversight of a team of New Partner Experience Agents
- Main activities to include coaching the team to develop skills, oversight of team behaviour and attendance, providing reporting on results, and developing and refining important onboarding processes, to ensure restaurants are set up for success
- Work together with other Team Leads
- Ensure your team hit agreed goals, establishing a performance management framework for your team
- Ensure restaurants are comfortable with our systems so that they can make the most of their new partnership
Required skills
- 2+ years management experience
- Native or fluent in French and English
- Experience in account management or customer service desirable
- Work to targets with a get up and go attitude
Why Deliveroo
Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy, and we are always looking for new ideas.
Benefits and Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer many great benefits in areas including health, family, finance, community, convenience, growth, time away, and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion, or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing startups in an exciting space.
New Partner Experience Team Lead - French Speaking employer: Deliveroo
Contact Detail:
Deliveroo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land New Partner Experience Team Lead - French Speaking
✨Tip Number 1
Familiarise yourself with Deliveroo's mission and values. Understanding their approach to transforming food delivery will help you align your answers during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Brush up on your management skills, especially in coaching and performance management. Be ready to discuss specific examples of how you've successfully led a team in the past, as this will be crucial for the Team Lead position.
✨Tip Number 3
Since the role requires fluency in French, practice your language skills in a business context. You might want to engage in conversations or role-play scenarios that reflect the challenges you could face in the position.
✨Tip Number 4
Network with current or former employees of Deliveroo, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace New Partner Experience Team Lead - French Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your management experience and fluency in French and English. Emphasise any relevant experience in account management or customer service, as these are desirable skills for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the food industry and your understanding of Deliveroo's mission. Mention specific examples of how you've successfully led teams and met targets in previous roles.
Highlight Relevant Skills: In your application, clearly outline your skills related to coaching, performance management, and onboarding processes. Use bullet points for clarity and ensure you relate them back to the responsibilities listed in the job description.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a leadership role.
How to prepare for a job interview at Deliveroo
✨Showcase Your Leadership Skills
As a New Partner Experience Team Lead, you'll need to demonstrate your management experience. Prepare examples of how you've successfully led teams in the past, focusing on coaching and developing team members to achieve their goals.
✨Fluency in French and English
Since the role requires native or fluent proficiency in both languages, be ready to showcase your language skills during the interview. You might be asked to conduct part of the conversation in French, so practice speaking confidently in both languages.
✨Understand Deliveroo's Mission
Familiarise yourself with Deliveroo's mission and values. Be prepared to discuss how your personal values align with theirs and how you can contribute to transforming the way people shop and eat through your role.
✨Prepare for Performance Management Questions
The role involves establishing a performance management framework for your team. Think about how you would set targets, monitor progress, and motivate your team to achieve their goals. Have specific strategies in mind to discuss during the interview.
