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- Tasks: Join our team to enhance customer experiences and drive brand success.
- Company: Jet2.com is a leading travel company focused on creating memorable journeys.
- Benefits: Enjoy hybrid working, profit share, and exclusive discounts on flights.
- Why this job: Make a real impact on customer satisfaction and brand loyalty in the travel industry.
- Qualifications: Passion for travel, strong analytical skills, and effective communication are essential.
- Other info: Be part of a dynamic team redefining travel experiences for millions.
The predicted salary is between 28800 - 43200 £ per year.
Reporting to the Marketing Manager Customer Journey, our Customer Experience Executive will join the team responsible for our industry-leading approach to customer journey marketing and insights along the entire customer journey. In this demanding and exciting role, you’ll have a direct impact on brand awareness, commercial success, and customer retention – helping to Create Memories by ensuring every Jet2.com and Jet2holidays customer enjoys a VIP experience.
As our Customer Experience Executive, you’ll have access to a wide range of benefits including:
- Hybrid working (we’re in the office 2 days per week)
- Access to a generous discretionary profit share scheme
- Colleague discounts on Jet2.com and Jet2holidays flights
What you’ll do:
Our Customer Experience Executive will work on high-profile projects and work as One Team with operational and commercial colleagues to enhance the experience along the entire customer journey. You’ll also:
- Support the development and coordination of implementing customer journey branding plans and projects.
- Work closely with our In-Flight Retail & Cabin Services Teams to help optimise inflight engagement and drive sales through pre-travel and onboard marketing initiatives.
- Collaborate with our Ground Operations and Overseas Operations teams to support work on high-profile branding projects in airports and in our resorts.
- Help identify key themes to explore within the wider CX team to drive incremental improvements to the customer journey.
- Support the focus on customer experience throughout the entire customer journey, by driving the use of customer insights, including the outputs of our CSAT programme.
- Have a determined approach to maximising brand in our service delivery, helping to future-proof our secret recipe.
- Carry out competitor analysis of in-flight marketing material and service, and of new product and service innovations.
- Reinforce our brand at every interaction, especially those touchpoints most valued by our customers.
- Lead the logistics of supply and delivery of printed material across Holidays and Flights.
- Support projects which eliminate pinch points and modernise/improve customer experience on our flights & holidays – on the ground and in the air.
- Help ensure the Customer voice is heard throughout key brand/operational decisions.
- Familiarise yourself with the wider business, helping to develop and maintain consistency, proven to deliver high NPS scores which in turn generate repeat business.
What you’ll have:
Our Customer Experience Executive will have a passion for the Travel Industry, with previous experience in aiding the creation of real differentiation in service through management of customer experience along the customer journey, identifying and delivering more ways to surprise and delight customers. You’ll also:
- Have robust numerical and data analysis skills.
- Have good IT skills, including Excel, Word and PowerPoint and have a strong attention to detail.
- Be an effective and enthusiastic communicator.
- Be a key team player.
Join us as we redefine travel experiences and create memories for millions of passengers. At Jet2.com and Jet2holidays, your potential has no limits. Apply today and let your career take flight!
Customer Experience Executive employer: Jet2.com
Contact Detail:
Jet2.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Executive
✨Tip Number 1
Familiarise yourself with Jet2.com's brand values and customer service philosophy. Understanding their approach to customer experience will help you align your discussions during interviews and demonstrate your passion for the role.
✨Tip Number 2
Network with current or former employees of Jet2.com on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage in your conversations.
✨Tip Number 3
Stay updated on the latest trends in customer experience within the travel industry. Being knowledgeable about current best practices and innovations will allow you to contribute ideas that could enhance Jet2.com's customer journey.
✨Tip Number 4
Prepare specific examples from your past experiences where you've successfully improved customer satisfaction or engagement. These anecdotes will showcase your skills and fit for the Customer Experience Executive role during interviews.
We think you need these skills to ace Customer Experience Executive
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Experience Executive position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service and data analysis. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to enhance customer journeys.
Write a Strong Cover Letter: In your cover letter, express your passion for the travel industry and your understanding of customer experience. Provide specific examples of how you've previously improved customer satisfaction or contributed to brand awareness in past roles.
Highlight Relevant Skills: Make sure to emphasise your numerical and data analysis skills, as well as your proficiency in IT tools like Excel, Word, and PowerPoint. Mention any experience you have with customer insights and how you've used them to drive improvements.
How to prepare for a job interview at Jet2.com
✨Show Your Passion for Travel
Make sure to express your enthusiasm for the travel industry during the interview. Share personal experiences or stories that highlight your love for travel and how it connects to customer experience.
✨Demonstrate Data Analysis Skills
Since the role requires robust numerical and data analysis skills, be prepared to discuss any relevant experience you have. Bring examples of how you've used data to improve customer experiences in previous roles.
✨Highlight Team Collaboration
The job emphasises working as part of a team. Be ready to share examples of how you've successfully collaborated with others in past positions, especially in enhancing customer journeys or service delivery.
✨Prepare for Customer Insight Discussions
Familiarise yourself with customer insight tools and methodologies, such as CSAT programmes. Be prepared to discuss how you would use customer feedback to drive improvements in the customer journey.
