Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead quality assurance for Salesforce Service Cloud, managing a team and executing test plans.
- Company: Join a dynamic team focused on innovative Salesforce solutions and quality excellence.
- Benefits: Enjoy flexible working options, professional development opportunities, and a collaborative culture.
- Why this job: Make an impact in a fast-paced environment while honing your leadership skills and QA expertise.
- Qualifications: 7+ years in QA, with 3+ years in a lead role; Salesforce experience is essential.
- Other info: Ideal for those passionate about quality assurance and eager to drive process improvements.
The predicted salary is between 48000 - 72000 £ per year.
We are seeking a highly skilled and experienced Quality Assurance Lead to join our growing team on a permanent basis. The successful candidate will be responsible for leading the quality assurance efforts for Salesforce Service Cloud solutions throughout the development lifecycle. This role demands a strong background in software quality assurance, meticulous attention to detail, and a proactive approach to identifying and mitigating potential issues. The QA Lead will work closely with developers, architects, and project managers, and will be responsible for managing a team of QA resources, Master Test Plan and Test Strategy, Reporting and Test traceability.
Key responsibilities:
- Develop and execute comprehensive test plans and test strategies for Salesforce Service Cloud implementations, based on provided designs and user stories.
- Lead a team of QA analysts and testers, providing guidance, mentoring, and support.
- Oversee various testing activities, including functional testing, regression testing, integration testing, system testing, and user acceptance testing.
- Identify, document, and track software defects using Jira, ensuring clear communication and timely resolution with the development team.
- Analyze test results and provide detailed reports to project stakeholders, highlighting areas of risk, progress, and potential improvements.
- Collaborate with developers, architects, and project managers to ensure that solutions meet quality standards, business requirements, and architectural guidelines.
- Participate in requirements gathering and design reviews to provide input on testability, quality considerations, and resource planning.
- Drive the development and improvement of QA processes, best practices, and testing methodologies.
- Work within an Agile development environment, participating in sprint planning, daily stand-ups, retrospectives, and release planning.
- Ensure adherence to project timelines and deliverable deadlines.
- Create and maintain test documentation, including Master Test Plan and Test strategy, test cases, test summary reports, and quality metrics.
- Manage and maintain the QA environment and test tooling.
Key Skills & Experience:
- 7+ years of hands-on experience as a Quality Assurance Consultant or Software Tester, with at least 3+ years in a lead role.
- Extensive experience with Salesforce Service Cloud implementations.
- Deep understanding of software testing methodologies, quality assurance principles, and best practices.
- Proven ability to design and execute comprehensive test plans and test strategies.
- Extensive experience with Jira for defect tracking and test management.
- Solid understanding of Agile development methodologies (e.g., Scrum, Kanban).
- Excellent analytical and problem-solving skills, with a keen attention to detail.
- Strong written and verbal communication skills, with the ability to communicate technical issues clearly and concisely to both technical and non-technical audiences.
- Ability to work independently and as part of a team, with strong leadership and interpersonal skills.
- Salesforce certifications (e.g., Salesforce Certified Service Cloud Consultant) are highly desirable.
- Experience with test automation tools (e.g., Selenium, Provar).
- Experience with tools like Zephyr.
- Proven experience in test automation, including the development and implementation of automation frameworks.
- Experience with performance testing tools and methodologies.
- Experience managing and mentoring QA teams.
Salesforce Quality Assurance Lead employer: mthree
Contact Detail:
mthree Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Quality Assurance Lead
✨Tip Number 1
Familiarise yourself with Salesforce Service Cloud and its functionalities. Understanding the platform inside out will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees at StudySmarter or in similar roles. Engaging with them can provide valuable insights into the company culture and expectations, which can be a game-changer during your interview.
✨Tip Number 3
Brush up on Agile methodologies, especially Scrum and Kanban. Being able to discuss your experience with these frameworks will show that you're well-prepared to fit into our development environment.
✨Tip Number 4
Prepare to discuss specific examples of how you've led QA teams and improved testing processes in your previous roles. Highlighting your leadership skills and problem-solving abilities will set you apart from other candidates.
We think you need these skills to ace Salesforce Quality Assurance Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in quality assurance, particularly with Salesforce Service Cloud. Emphasise your leadership skills and any specific projects where you've led QA efforts.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about quality assurance and how your background aligns with the role. Mention your experience with Agile methodologies and your ability to manage teams effectively.
Showcase Relevant Skills: Clearly list your skills related to software testing methodologies, defect tracking (especially with Jira), and any automation tools you’ve used. Highlight your Salesforce certifications if you have them.
Prepare for Technical Questions: Be ready to discuss your approach to developing test plans and strategies. Think of examples from your past work that demonstrate your problem-solving skills and attention to detail in QA processes.
How to prepare for a job interview at mthree
✨Showcase Your Salesforce Expertise
Make sure to highlight your extensive experience with Salesforce Service Cloud implementations. Be prepared to discuss specific projects you've worked on, the challenges you faced, and how you overcame them. This will demonstrate your hands-on knowledge and ability to lead QA efforts effectively.
✨Demonstrate Leadership Skills
As a QA Lead, you'll be managing a team of analysts and testers. Share examples of how you've successfully led teams in the past, provided mentorship, and fostered a collaborative environment. This will show that you're not just technically skilled but also capable of guiding others.
✨Prepare for Agile Discussions
Since the role involves working within an Agile development environment, brush up on Agile methodologies like Scrum and Kanban. Be ready to discuss how you've participated in sprint planning, daily stand-ups, and retrospectives, as well as how you ensure quality throughout the development lifecycle.
✨Familiarise Yourself with Testing Tools
Make sure you're well-versed in tools like Jira for defect tracking and test management, as well as any test automation tools you've used, such as Selenium or Provar. Being able to discuss your experience with these tools will show that you're equipped to handle the technical aspects of the role.
