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- Tasks: Provide technical support to UK dealerships and solve complex vehicle issues.
- Company: Join a leading Asian car manufacturer known for award-winning vehicles and innovation.
- Benefits: Enjoy hybrid working with 3 days in the office and 2 days from home.
- Why this job: Be part of a dynamic team, enhancing your skills in a respected automotive environment.
- Qualifications: Good vehicle knowledge, strong communication skills, and a full UK Driving Licence required.
- Other info: This is a 6-month contract role based in Hertfordshire.
The predicted salary is between 36000 - 60000 £ per year.
Expleo are proud to work with one of the most respected Asian car manufacturers within Europe. Their production in the UK alone includes award-winning crossovers, commercial vehicles and the world's most popular electric vehicles. We are looking for an Automotive Technical Support Specialist on a contract basis, initially for 6 months. The Automotive Technical Support Specialist will be based at the manufacturers UK head office, providing technical support to dealerships throughout the UK.
Using your vehicle experience gained from either working within a vehicle engineering environment, or perhaps a dealership, where you have been working as a Master Technician, you will have the ability to help diagnose and solve complex vehicle issues by providing phone-based technical support. This role is offered on a contract basis, based in Hertfordshire and offers hybrid working, 3 days in the office and 2 work from home.
Responsibilities:- Provide technical support to dealerships throughout the UK.
- Diagnose and solve complex vehicle issues.
- Communicate effectively with dealership staff.
- Good vehicle knowledge covering all aspects of the vehicle.
- Good communication skills / relationship building.
- Confident dealing with complex issues.
- Full UK Driving Licence.
Automotive Technical Support Specialist employer: Expleo Group
Contact Detail:
Expleo Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Technical Support Specialist
✨Tip Number 1
Familiarise yourself with the specific models and technologies used by the car manufacturer. This knowledge will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the technical support role.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully diagnosed and resolved complex vehicle issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Showcase your communication skills by practising how you would explain technical issues to non-technical staff. This is crucial for the role, as you'll be liaising with dealership personnel regularly.
We think you need these skills to ace Automotive Technical Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in vehicle engineering or as a Master Technician. Emphasise your technical skills and any specific knowledge related to the automotive industry.
Craft a Compelling Cover Letter: In your cover letter, explain why you are interested in the Automotive Technical Support Specialist role. Mention your experience with diagnosing complex vehicle issues and your ability to communicate effectively with dealership staff.
Highlight Communication Skills: Since effective communication is key for this role, provide examples in your application of how you've successfully built relationships and communicated complex information in previous positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a technical support role.
How to prepare for a job interview at Expleo Group
✨Showcase Your Technical Knowledge
Make sure to brush up on your vehicle knowledge, especially regarding the specific models and technologies used by the manufacturer. Be prepared to discuss your experience in diagnosing and solving complex vehicle issues, as this will be crucial for the role.
✨Demonstrate Effective Communication Skills
Since the role involves providing support to dealerships, it's important to showcase your ability to communicate clearly and effectively. Practice explaining technical concepts in simple terms, as you may need to assist staff who are not as technically inclined.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of examples from your past experience where you successfully diagnosed and resolved vehicle issues, and be ready to walk the interviewer through your thought process.
✨Highlight Your Relationship-Building Skills
Building strong relationships with dealership staff is key in this role. Be prepared to discuss how you've fostered positive working relationships in previous positions, and how you plan to do the same in this new role.
