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- Tasks: Lead daily hotel operations, ensuring top-notch customer service and efficient team management.
- Company: Join the Copthorne Hotel Slough - Windsor, part of Millennium Hotels with over 120 properties worldwide.
- Benefits: Enjoy perks like discounted gym membership, meals on duty, and employee accommodation discounts.
- Why this job: Be part of a dynamic team in a vibrant hotel environment, with real opportunities for growth.
- Qualifications: Experience managing hotels with 200+ rooms, excellent communication skills, and a passion for customer service.
- Other info: Full-time role with a commitment to equal opportunities and career development.
The predicted salary is between 36000 - 60000 £ per year.
The Copthorne Hotel Slough - Windsor is seeking an experienced Rooms Division Manager to join our fantastic team. As a Rooms Division Manager, you will have a pro-active approach to ensure the smooth running of the day-to-day operations. The role is 80% front of house based with 20% focus towards Housekeeping and Maintenance as and when required.
You will be responsible for overseeing the Front of House department including staff management, inspirational leadership, training, Health & Safety and COSHH regulations. You will also deliver excellence in customer service and will be able to maximise profits through sales whilst exploiting opportunities for growth throughout the rooms division.
As a Rooms Division Manager your key responsibilities will include:
- Answer and resolve customer complaints & guest comments.
- Utilise rooms allocation systems to ensure correct handling of special requests.
- Direct all operational activities to maintain and improve productivity, quality, service and merchandising to increase volume, sales and profits in accordance with the Hotels budget and business goals within Front of House.
- Assist in developing, implementing and evaluating the Hotels marketing plan, general business plan, Hotel budget and objectives program to ensure optimum guest satisfaction, sales maximisation and profitability on an ongoing basis.
- Promote a helpful and professional image to guests and staff and give full co-operation to any guest or colleague requiring assistance with a prompt, helpful, polite and caring attitude.
- Ensure all administration and planning of all departments meet the daily needs of the operation.
- Recommend changes or innovations in policy, procedures and equipment.
- Assist departments to establish and then achieve pre-determined profit and productivity objectives and desired standards in service, hygiene and creativity.
- Control all operating and labour costs and recommend changes in order to keep costs in budgeted levels and/or to ensure sufficient staffing.
- Be fully conversant with the budgeted, forecasted and actual revenue and cost figures.
- Understand the aims of the Hotel and agree departmental objectives and communicate them to the team.
As Rooms Division Manager, the essential skills required:
- Excellent communication skills both verbal and written.
- Committed to delivering excellent customer service both face to face and telephone.
- Previous experience in a similar role managing a hotel with 200+ bedrooms or more.
- Organised, efficient, can multi-task and provide excellent team-management and leadership skills across your departments.
- Flexible to adapt to changing priorities.
- Excellent presentation skills.
- Previous staff training experience.
- Good knowledge of health and safety.
About the Hotel: The Copthorne Hotel Slough-Windsor is ideally situated, close to historical Windsor and the prestigious Slough Trading Estate. The hotel offers 219 comfortable guest rooms, 24-hour concierge service, impeccable customer service and modern amenities, as well as an indoor swimming pool and sauna.
Guests can choose to dine at Retrouve Restaurant, which serves a selection of British and International dishes or the renowned Bombay Pavilion restaurant which offers authentic Indian food from all regions of the Indian subcontinent prepared by our highly experienced and skilled chefs.
About the Group: Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.
For you: We offer a benefits package including:
- Group Personal Pension Plan
- Discounted membership to on site gym
- Life Assurance
- Meals Provided on Duty
- Employee Discounted Accommodation
- Employee Discount on Food & Beverage and Hotel Restaurants
- Friends and Family, (discounted) Accommodation Rate
- Length of Service related holiday scheme
- Uniform (Laundry / Dry Cleaning for Uniform)
- Eye Care Vouchers
- Long Service Awards
- Employee of the Month / Year
- Recommend a Friend Scheme
- Subsidised Car Parking
As well as real opportunities to develop and gain promotion within the industry. We are an equal opportunities employer.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.
Job Types: Full-time, 40 hours per week, Permanent
Experience: OPERA PMS system: 3 years (preferred), Payroll & budget: 3 years (preferred), Duty Manager: 3 years (preferred), Rooms Division Manager: 3 years (preferred)
Work Location: In person
Rooms Division Manager employer: Copthorne Hotel Slough - Windsor
Contact Detail:
Copthorne Hotel Slough - Windsor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rooms Division Manager
✨Tip Number 1
Familiarise yourself with the Copthorne Hotel Slough - Windsor and its unique offerings. Understanding the hotel's services, amenities, and customer demographics will help you tailor your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of the hotel or similar establishments. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss specific examples from your previous experience that demonstrate your leadership skills and ability to manage a large team effectively. Highlighting your successes in similar roles will make you stand out.
✨Tip Number 4
Stay updated on the latest trends in hospitality management, particularly in areas like customer service excellence and operational efficiency. Showing that you are knowledgeable about industry standards can impress your interviewers.
We think you need these skills to ace Rooms Division Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel management, particularly in roles similar to a Rooms Division Manager. Emphasise your leadership skills, customer service excellence, and any specific achievements in managing large teams or operations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of the role. Mention specific experiences that demonstrate your ability to handle front-of-house operations and your commitment to customer satisfaction.
Highlight Relevant Skills: In your application, clearly outline your communication skills, organisational abilities, and experience with health and safety regulations. Use examples from your past roles to illustrate how you have successfully managed similar responsibilities.
Showcase Your Knowledge of the Hotel: Demonstrate your familiarity with The Copthorne Hotel Slough - Windsor and its offerings. Mention how your vision aligns with their goals and how you can contribute to enhancing guest experiences and operational efficiency.
How to prepare for a job interview at Copthorne Hotel Slough - Windsor
✨Showcase Your Leadership Skills
As a Rooms Division Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed staff in the past, focusing on training and development, as well as how you handle conflicts or challenges within a team.
✨Understand the Hotel's Operations
Familiarise yourself with the Copthorne Hotel Slough - Windsor and its operations. Research their services, customer feedback, and any recent news. This knowledge will help you discuss how you can contribute to their goals and improve guest satisfaction.
✨Prepare for Customer Service Scenarios
Expect questions about handling customer complaints and ensuring excellent service. Think of specific instances where you've resolved issues effectively and be ready to share these stories during the interview.
✨Discuss Financial Acumen
Since the role involves managing budgets and maximising profits, be prepared to discuss your experience with financial management. Highlight your familiarity with budget forecasting, cost control, and how you've previously contributed to a hotel's profitability.
