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- Tasks: Lead a team to create an amazing shopping experience for customers both in-store and online.
- Company: Join Kirkland’s, a brand committed to customer satisfaction and a caring culture.
- Benefits: Enjoy flexible hours, competitive pay, and the chance to grow your retail skills.
- Why this job: Be part of a dynamic team that values innovation and customer connection.
- Qualifications: High school diploma required; retail management experience preferred but not essential.
- Other info: Must be able to lift 50 pounds and work weekends and holidays.
The Sales Leader is customer obsessed with strong product knowledge and visual presentation skills. Implements and follows the store business plans and ensures operational processes are executed through collaboration with the Store Manager and team. Serves as a role model and provides guidance to the team in presenting excellent customer behaviours to maximise sales. This position requires a high level of comfort in building rapport through customer and team interactions.
Responsibilities
- Leads, supports and values customer selling in both the in-store and online (ship to store) shopping experience.
- Leads and supports a customer obsessed culture that prioritises selling behaviours by proactively Greeting, Re-engaging, Educating, Adding on and Thanking each customer.
- Understands your role in sales growth and how you contribute and impact store profitability.
- Has interpersonal savvy to read cues and respond appropriately to every customer to create an exceptional in-store experience.
- Educates each customer on loyalty programmes, current promotions and merchandise assortment to support building the basket.
- Supports the company by being a brand ambassador at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal.
- Leads by example, supports, and holds team accountable to all company policies and procedures.
- Executes Manager on Duty (MOD) job responsibilities such as, but not limited to: opening/closing procedures, team supervision, figure eights, etc.
- Assists in freight processing, maintaining an organised stockroom, the execution of merchandise presentation directives, pricing and the accuracy of inventory levels.
- Champions and demonstrates a commitment to Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit.
- Performs other duties as needed.
Qualifications
- High School Diploma or GED; college preferred.
- Minimum 1 year management experience in a retail or service industry preferred.
- Strong communication skills and customer selling experience required.
- Energetic, people and results oriented, competitive with a drive to succeed.
- Valid Driver license.
- Ability to handle and transport company funds to the bank location designated by Kirkland’s.
- Ability to effectively communicate both written and verbally.
- Ability to work weekends, holidays, and evenings.
- Ability to read and interpret company directives, handbook, and manuals.
- Ability to work a flexible schedule to meet the business needs of the store.
- Ability to work independently as well as part of a team.
- Must be able to ascend/descend a ladder to retrieve and stock products on the shelf or to hang overhead banners/product.
- Frequently positions self to retrieve and stock products in the stock room and sales floor and to place merchandise in bags.
- Must be able to constantly stand and move around the store for prolonged periods to greet and assist customers.
- Must be able to frequently communicate with the customers in person, electronically, and telephonically.
- Must be able to frequently move merchandise, 50 pounds or more to and from the stock room to sales floor.
* Sales Leader - Part Time employer: Kirkland's
Contact Detail:
Kirkland's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land * Sales Leader - Part Time
✨Tip Number 1
Familiarise yourself with Kirkland’s Home Values and ensure you can articulate how your personal values align with them. This will show that you are not just a fit for the role, but also for the company culture.
✨Tip Number 2
Practice your customer interaction skills by engaging with friends or family in a retail scenario. Focus on greeting, re-engaging, educating, adding on, and thanking, as these are key behaviours they are looking for.
✨Tip Number 3
Research common sales techniques and be prepared to discuss how you have successfully implemented them in past roles. This will demonstrate your strong product knowledge and ability to drive sales.
✨Tip Number 4
Be ready to share examples of how you've led a team in a retail environment. Highlight your management experience and how you’ve motivated others to achieve sales goals, as this is crucial for the Sales Leader position.
We think you need these skills to ace * Sales Leader - Part Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail or management. Emphasise your customer service skills and any previous roles where you led a team or contributed to sales growth.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and sales. Mention specific examples of how you've successfully engaged customers and supported a team in achieving sales targets.
Showcase Your Interpersonal Skills: During the application process, highlight your ability to build rapport with customers and team members. Use examples that demonstrate your communication skills and how you've created positive experiences in previous roles.
Research the Company Culture: Familiarise yourself with Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit. Reflect these values in your application to show that you align with their mission and culture.
How to prepare for a job interview at Kirkland's
✨Show Your Customer Obsession
Demonstrate your passion for customer service during the interview. Share specific examples of how you've gone above and beyond to meet customer needs in previous roles, as this aligns perfectly with the company's focus on a customer-obsessed culture.
✨Highlight Your Leadership Skills
As a Sales Leader, you'll need to guide and support your team. Be prepared to discuss your management experience and how you've successfully led teams in the past. Use examples that showcase your ability to motivate others and drive sales.
✨Know the Product Inside Out
Familiarise yourself with the products and services offered by the company. During the interview, be ready to discuss how you would educate customers about loyalty programs and current promotions, demonstrating your strong product knowledge.
✨Emphasise Team Collaboration
The role requires collaboration with the Store Manager and team. Talk about your experiences working in a team environment and how you’ve contributed to achieving common goals. Highlight your interpersonal skills and ability to read cues from both customers and colleagues.
