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For Companies At a Glance
- Tasks: Create clear, technical documentation to help developers use Twilio products effectively.
- Company: Twilio is revolutionising communications with innovative solutions for businesses and developers worldwide.
- Benefits: Enjoy remote work, generous time-off, wellness leave, healthcare, and a supportive community.
- Why this job: Join a vibrant team making a global impact while developing your skills in a collaborative environment.
- Qualifications: 2-4 years of experience in product documentation and familiarity with coding languages required.
- Other info: This role is remote, based in Ireland or the UK, with occasional travel for team meetings.
The predicted salary is between 28800 - 48000 ÂŁ per year.
Join the team as Twilio’s next Developer Educator!
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work and a strong culture of connection and global inclusion mean that no matter your location, you’re part of a vibrant, diverse team making a global impact each day.
In this role, you’ll create documentation that helps developers build with Twilio products. The documentation you’ll create is part of a larger story that tells customers what and how they can build with Twilio. Developers are at the heart of everything we do at Twilio, and as a Developer Educator, you’ll use written content to teach developers how to build amazing things. Your primary responsibility will be to create highly technical documentation that is clear, correct, comprehensive, and easy to use. You’ll work collaboratively with other Developer Educators to create, maintain, and improve our vast product documentation.
Responsibilities:
- Work collaboratively with other Developer Educators to review, edit, and create developer documentation for feature releases using our docs-as-code platform.
- Write highly technical developer documentation like tutorials and quickstarts that contain sample code.
- Compassionately review draft documentation from other Developer Educators as well as contributions from internal collaborators outside of the Developer Education team.
- Be an active participant in the team’s Agile processes, including sprint planning, retros, and regular syncs.
- Learn about Twilio’s products, and become an advocate for our developers.
Qualifications:
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply.
Required:
- 2-4 years of experience writing, reviewing, and maintaining product documentation.
- Experience documenting APIs and using tools like Postman.
- Excellent skills in grammar, and experience with minimalist documentation design.
- Familiarity with one or more coding languages.
- Deep empathy for the developer experience and an ability to use that empathy to create a better developer experience in the documentation.
- Ability to give and receive compassionate, helpful feedback to teammates both on and off your direct team.
You are:
- Highly organized and able to work on numerous issues and projects simultaneously.
- Able to succeed in a remote, globally-distributed work environment.
- Comfortable working in a highly collaborative environment.
- Curious about new products and technologies and excited about sharing what you learn with our customers.
- Experience working with a docs-as-code platform and workflow.
- Using command-line Git.
- A professional background in either development with a strong writing focus or writing with a strong development focus.
- Experience with workflows and tooling used by engineering, operations, and product teams.
This role will be remote and based in either Ireland or the UK. You may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer:
There are many benefits to working at Twilio, including competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!
Twilio is proud to be an equal opportunity employer.
Developer Educator employer: Twilio
Contact Detail:
Twilio Recruiting Team
accommodation@twilio.com
StudySmarter Expert Advice 🤫
We think this is how you could land Developer Educator
✨Tip Number 1
Familiarise yourself with Twilio's products and services. Understanding their offerings will not only help you in the interview but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Engage with the developer community on platforms like GitHub or Stack Overflow. This will give you insights into common challenges developers face, which can inform how you approach documentation.
✨Tip Number 3
Showcase your technical writing skills by creating a portfolio of sample documentation. Include examples that highlight your ability to explain complex concepts clearly and concisely.
✨Tip Number 4
Network with current or former Twilio employees on LinkedIn. They can provide valuable insights about the company culture and the Developer Educator role, which can help you tailor your approach.
We think you need these skills to ace Developer Educator
Some tips for your application 🫡
Understand the Role: Before you start writing your application, make sure you fully understand the responsibilities and qualifications of the Developer Educator position at Twilio. Tailor your application to highlight how your skills and experiences align with what they are looking for.
Showcase Technical Proficiency: Since the role requires high technical proficiency, be sure to include specific examples of your experience documenting APIs, using tools like Postman, and any coding languages you are familiar with. This will demonstrate your capability to create the technical documentation they need.
Emphasise Collaboration Skills: Twilio values collaboration, so highlight your experience working in team environments. Mention any Agile processes you've participated in and how you've contributed to team projects, especially in a remote setting.
Craft a Compelling Cover Letter: Use your cover letter to express your passion for developer education and your empathy for the developer experience. Share a brief story or example that illustrates your ability to create clear and comprehensive documentation, as well as your enthusiasm for Twilio's mission.
How to prepare for a job interview at Twilio
✨Showcase Your Technical Writing Skills
Prepare examples of your previous documentation work, especially any technical writing you've done. Be ready to discuss how you approached creating clear and comprehensive documentation, as this is crucial for the Developer Educator role.
✨Demonstrate Empathy for Developers
During the interview, highlight your understanding of the developer experience. Share specific instances where you’ve used empathy to improve documentation or support developers in their tasks, as this aligns with Twilio's values.
✨Familiarise Yourself with Twilio Products
Take the time to learn about Twilio’s products and services before the interview. Being knowledgeable about what you’ll be documenting will show your enthusiasm and readiness to contribute from day one.
✨Prepare for Collaborative Scenarios
Expect questions about teamwork and collaboration, as the role involves working closely with other Developer Educators. Think of examples that demonstrate your ability to give and receive feedback compassionately and work effectively in a remote environment.
