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For Companies At a Glance
- Tasks: Support customers with empathy and listening skills in a dynamic environment.
- Company: Join a leading financial services company focused on exceptional customer service.
- Benefits: Enjoy a competitive salary and potential for growth in a supportive workplace.
- Why this job: Be part of a team that values customer satisfaction and personal development.
- Qualifications: No specific experience required; just bring your passion for helping others.
- Other info: This is a permanent, full-time position based in Basingstoke.
The predicted salary is between 14742 - 18498 £ per year.
This is a great opportunity to join a leading company within the financial services that puts customer service at the heart of everything it does. As a Customer Service Representative, you'll play an important role in supporting customers, using your natural empathy, listening skills, and abilities.
Permanent - Full-Time
Salary - Up to £24,570
Location - Basingstoke
Customer Service Representitive employer: Sanderson Recruitment
Contact Detail:
Sanderson Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representitive
✨Tip Number 1
Familiarise yourself with the financial services industry. Understanding the basics of how it operates and the common challenges customers face will help you engage more effectively during interviews.
✨Tip Number 2
Practice your active listening skills. In customer service, being able to listen and respond appropriately is crucial. Consider role-playing scenarios with friends or family to enhance this skill.
✨Tip Number 3
Showcase your empathy in conversations. Prepare examples from your past experiences where you've successfully resolved customer issues by understanding their feelings and needs.
✨Tip Number 4
Research StudySmarter's values and customer service philosophy. Aligning your answers and approach with our company culture during the interview can significantly boost your chances of landing the job.
We think you need these skills to ace Customer Service Representitive
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Representative position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Relevant Skills: Emphasise your customer service skills, such as empathy, active listening, and problem-solving abilities. Use specific examples from your past experiences to demonstrate how you've successfully supported customers.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your understanding of the company's values. Make sure to explain why you want to work for this particular company and how you can contribute to their mission.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Sanderson Recruitment
✨Show Your Empathy
As a Customer Service Representative, demonstrating empathy is crucial. Prepare examples of how you've handled customer concerns in the past, showcasing your ability to understand and relate to their feelings.
✨Listen Actively
Listening is key in customer service. During the interview, practice active listening by summarising what the interviewer says before responding. This shows that you value their input and are engaged in the conversation.
✨Know the Company
Research the company’s values and customer service philosophy. Be ready to discuss how your personal values align with theirs, and how you can contribute to their mission of putting customer service at the heart of everything they do.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of specific situations where you successfully resolved customer issues, and be prepared to explain your thought process and actions taken.
