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- Tasks: Provide IT support for Henderson Technology's award-winning EPOS software and assist users with technical issues.
- Company: Join Henderson Group, Northern Ireland's leading foodservice provider with over 5,000 employees.
- Benefits: Enjoy a competitive salary, hybrid work options, healthcare, and discounts at SPAR/EUROSPAR stores.
- Why this job: Kickstart your IT career in a supportive environment that values teamwork and community impact.
- Qualifications: 6 months of IT support experience, familiarity with Microsoft OS, and a full UK/EU driving license required.
- Other info: Be part of a company recognized for excellence in employment and community contributions.
The predicted salary is between 22000 - 30000 £ per year.
Trainee Technical Support Analyst Attractive Salary and Benefits 36.5 Hour week (Hybrid) Newtownabbey Who are we? At Henderson Group, we are proud to be Northern Irelands leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property. We employ over 5,000 staff and have been placed 4th in Ulster Business Top 100 Companies 2023. We’re a family-owned team that cares about our people and the community in which we live. Our leaders care about employees and our employees succeed together and celebrate the success of others. We are interested in your aspirations, interests and skills and we strive to support and inspire you to do well. A look into the role Henderson Technology are the proud creators of EDGEPoS, the multi award-winning global EPOS software system. We provide our retailers with the most innovative features and solutions for their EPOS software. Reporting to the Helpdesk Manager, our Trainee Support Analyst will provide a comprehensive IT support service to customers of Henderson Technology. This technical role will be responsible for supporting over 750 peer to peer networks located in multiple locations supporting basic and advanced users. You will identify and learn software and hardware technologies used and supported by the company. This highly versatile role will present the successful candidate with the opportunity to develop their IT career within a global leader of retail IT solutions. The role will also include Call Handling duties. Our ideal candidate will have strong technical knowledge and excellent customer care skills. Working as Trainee Technical Support Analyst you will: Assist in the deployment, administration, and support for the companys EPoS software product updates. Field incoming support requests from end users, with total call ownership to completion. Access and install appropriate upgrades, patches, drivers etc. Perform advanced troubleshooting and remediation of support queries. Perform hands on fixes including software / hardware installs and upgrades and configuring systems and application for use in customer sites. Provide both remote and on-site support as required. Identifying and addressing issues in the customer estate via EDGEPoS Update Server and providing details to feedback to the development team as required. Assist the Support Project Co-Ordinator in the delivery and implementation of Henderson Technology Projects. Answering inbound customer calls in a confident and personable manner. Allocate call tickets to the Helpdesk Support team using our call management system. Skills for Success Joining us as Trainee Technical Support Analyst the minimum criteria youll need is: Minimum of 6 months experience of working in an IT support environment Familiarity with Microsoft Operating Systems. Basic understanding of TCP/IP networking. Full, current UK/EU driving licence The Attributes youll need include: A flair and enthusiasm for learning Strong focus on people and customer service Ability to work with initiative It is Desirable if you have: Previous experience of retail EPoS system technologies Previous experience in an IT support analyst role Experience of using remote support tools and techniques The ability to work effectively within a team under pressure and to tight deadlines Experience of convenience retailing business processes Are we right for you? As part of this role, it will be important that you feel aligned with the values that we live and work by. Ambition We always strive to be better. We seek new challenges and look for ways to do things better. Customer First We provide exceptional service. We put customers at the heart of everything and support our communities. Teamwork We succeed together. We help colleagues to succeed, and we share our knowledge and skills. Integrity We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity. The Reward The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days. In the last year Henderson group staff and retail stores raised over £1 million for charity partners. You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success. Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people. Benefits include market competitive salary, contributory pension scheme, healthcare, life assurance, employee assistance programme, social club, Perks Offers/Discount scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more. This is a full-time position working 36.5 hours per week. Working hours will be 8:45am-4:45pm Monday to Thursday and 8:45am-3:45pm Friday. Hybrid working arrangement available. If you’d like to speak with us before making your application, our Talent Acquisition Specialist – Joanne McClellandwould be happy to have a confidential chat with you about the role on offer Completed applications must be submitted online by midnight on Sunday 2nd February 2025 We are an equal opportunities employer. Skills: TCP Networking Support Analyst Microsoft Operating Systems
Henderson Group | Trainee Support Analyst - Technology employer: Henderson Group
Contact Detail:
Henderson Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Henderson Group | Trainee Support Analyst - Technology
✨Tip Number 1
Familiarize yourself with the specific technologies and software used by Henderson Technology, especially their EDGEPoS system. Understanding how this software works will give you a significant advantage during the interview process.
✨Tip Number 2
Highlight any previous experience you have in IT support environments, particularly if it involves customer service. Be ready to share examples of how you've successfully resolved technical issues for users.
✨Tip Number 3
Demonstrate your enthusiasm for learning and development in the tech field. Prepare to discuss how you keep up with new technologies and your willingness to adapt to new challenges.
✨Tip Number 4
Showcase your teamwork skills and ability to work under pressure. Be prepared to provide examples of how you've collaborated with others to achieve common goals, especially in high-stress situations.
We think you need these skills to ace Henderson Group | Trainee Support Analyst - Technology
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Trainee Support Analyst position. Make sure you understand the key responsibilities and required skills, such as familiarity with Microsoft Operating Systems and basic TCP/IP networking.
Tailor Your CV: Customize your CV to highlight relevant experience in IT support environments. Emphasize any previous roles or projects that demonstrate your technical knowledge and customer service skills, particularly in relation to EPoS systems if applicable.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific attributes that align with Henderson Group's values, such as teamwork and customer-first mentality, and provide examples of how you've demonstrated these in past experiences.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in a technical support role.
How to prepare for a job interview at Henderson Group
✨Show Your Technical Knowledge
Be prepared to discuss your experience with Microsoft Operating Systems and TCP/IP networking. Highlight any specific projects or tasks where you successfully applied your technical skills, as this will demonstrate your capability for the Trainee Support Analyst role.
✨Emphasize Customer Service Skills
Since the role involves providing support to end users, it's crucial to showcase your customer care skills. Share examples of how you've handled customer inquiries or resolved issues in a previous IT support environment, emphasizing your ability to communicate effectively and empathetically.
✨Demonstrate Your Learning Enthusiasm
Henderson Group values ambition and a flair for learning. Be ready to discuss how you stay updated with new technologies and your eagerness to learn about the company's EPoS software. This will show that you're not just looking for a job, but are genuinely interested in growing your career.
✨Prepare for Call Handling Scenarios
Since the role includes call handling duties, practice responding to common support requests you might encounter. Role-playing these scenarios can help you feel more confident during the interview and demonstrate your readiness to take ownership of support calls.
