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For Companies At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and handle queries with a smile.
- Company: Join Threadneedles Hotel, a luxury boutique hotel in the heart of London.
- Benefits: Enjoy service charge shares, referral bonuses, and generous holiday allowances.
- Why this job: Be part of a passionate team creating unforgettable guest experiences in a vibrant culture.
- Qualifications: Previous hotel experience with Opera is preferred; excellent communication skills are essential.
- Other info: Discounted stays worldwide and exclusive spa passes await you!
The predicted salary is between 24000 - 36000 £ per year.
Our receptionists are attentive, welcoming and are often the first person a guest meets when they visit our luxury hotel. The Hotel Receptionist is responsible for guest check-in and check-out and respond to a variety of queries both face to face and on the telephone in an efficient, friendly, and professional manner. Our guests will be your priority, you will be approachable, an excellent communicator, and have strong organisation skills. You will have fun with our guests and enjoy being part of the front office team. Successful candidates will benefit from previous hotel experience using Opera.
At Threadneedles Hotel, we are committed to delivering exceptional service and creating unforgettable experiences for our guests. Our team values authenticity, attention to detail, and a passion for hospitality. We foster a culture of teamwork, respect, and excellence, ensuring that every guest feels welcomed and cared for.
Join Our Team and Enjoy These Amazing Benefits!
- Service Charge: Benefit from a share of the service charge, boosting your earnings.
- Incentive Payments: Earn additional payments for exceptional service, recognizing your outstanding contributions.
- Referral Bonus: Earn a £500 referral fee when you recommend someone to work with us.
- Generous Holiday Allowance: Start with 5.6 weeks, increasing by one week with 5 years’ service (including bank holidays).
- Recognition Programs: We celebrate positive contributions that align with our company values.
- Career Investment: Grow with our Hospitality Apprentice programs and career progression plans.
- Learning and Development: Access our Digital Learning platform and various courses to enhance your knowledge and skills.
- Financial Wellbeing: Enjoy lifestyle savings and discounts from over 1,200 retailers.
- Health and Wellbeing: Benefit from our interactive health and wellbeing platform and Employee Assistance Program.
- Healthcare Package: Take advantage of our Health Care cash plan benefits, including 24-hour access to a GP.
- Future Planning: Secure your future with our Pension scheme.
- Enjoy discounted room nights worldwide: through Marriott’s Explorer program for yourself, family and friends.
- Exclusive YTL Perks: Receive complimentary passes to the Thermae Bath Spa.
YTL Hotels is a renowned hospitality brand committed to creating unique and memorable experiences for guests around the world. With a diverse portfolio of luxury hotels, resorts, and bespoke properties, YTL Hotels offers unparalleled service and exceptional accommodations. Our brand promise of "Treasured Places, Treasured Moments" reflects our dedication to providing guests with unforgettable experiences. We believe in transcending traditional notions of luxury by focusing on creating meaningful and enriching journeys for our guests. Join us and be part of a team that values your growth, wellbeing, and contributions. Apply today and start enjoying these fantastic benefits!
Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.
Hotel Receptionist employer: Threadneedles Hotel
Contact Detail:
Threadneedles Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
Familiarise yourself with the Opera hotel management system, as previous experience with it is a key requirement for this role. Consider taking an online course or tutorial to boost your confidence and knowledge before applying.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled guest queries or complaints in the past. Being able to articulate these experiences during an interview will demonstrate your suitability for the role.
✨Tip Number 3
Research Threadneedles Hotel and its unique offerings. Understanding the hotel's history and values will help you connect with the team during interviews and show your genuine interest in being part of their culture.
✨Tip Number 4
Network with current or former employees of Threadneedles Hotel on platforms like LinkedIn. They can provide valuable insights into the company culture and may even refer you, increasing your chances of landing the job.
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Hotel Receptionist position. Tailor your application to highlight relevant experience and qualities that match what they are looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous hotel experience, particularly with systems like Opera. Highlight your communication skills, organisation abilities, and any customer service achievements.
Write a Compelling Cover Letter: In your cover letter, express your passion for hospitality and your commitment to providing exceptional service. Mention specific examples of how you've successfully handled guest interactions in the past.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a receptionist role.
How to prepare for a job interview at Threadneedles Hotel
✨Showcase Your Communication Skills
As a Hotel Receptionist, you'll be the first point of contact for guests. Make sure to demonstrate your excellent communication skills during the interview by speaking clearly and confidently. Practice common scenarios you might encounter, such as handling guest queries or complaints.
✨Highlight Relevant Experience
If you have previous hotel experience, especially with systems like Opera, make it a focal point in your interview. Share specific examples of how your past roles have prepared you for this position, emphasising your ability to manage check-ins and check-outs efficiently.
✨Emphasise Teamwork and Guest Focus
Threadneedles Hotel values teamwork and exceptional guest service. Be prepared to discuss how you've worked effectively in a team setting and how you prioritise guest satisfaction. Share anecdotes that illustrate your approach to creating memorable experiences for guests.
✨Research the Hotel and Its Culture
Familiarise yourself with Threadneedles Hotel's history, values, and culture before the interview. Understanding their commitment to authenticity and attention to detail will allow you to align your answers with their expectations, showing that you're genuinely interested in being part of their team.
