Helpdesk Advisor

Customer Support Administrator \\n\\nSalary – £26,000\\n\\nLocation: Lynchwood, Peterborough\\n\\nHours: Shift patterns between 7:30am 5:30pm \\n\\nInteraction Recruitment are exclusively working with an innovative and fast-growing organisation based in Lynchwood, Peterborough, to recruit a Customer Support Administrator working within a Helpdesk Enviroment\\n\\nThis is a fantastic opportunity to join a company that truly values its people, invests in wellbeing, and supports professional development. \\n\\nBenefits Include:\\n\\nPrivate Medical Cover with Bupa\\nHealth Shield Additional health and wellbeing support\\nReward Gateway Access to discounts and wellness perks\\nEnhanced Pension Scheme\\nLife Assurance\\nHoliday Buy-Back Scheme\\n21 Days Holiday + Bank Holidays (increasing with service)\\nLong Service Awards\\n24/7 Employee Assistance Programme (EAP)\\nFree On-Site Parking\\nRole Overview\\nAs a Customer Support Administrator, you will be responsible for delivering exceptional service to customers, managing key accounts, and handling a variety of queries. You will act as the first point of contact, ensuring professional and timely support while maintaining accurate records and communication across departments.

\\n\\nKey Responsibilities:\\n\\nAct as the first point of contact for customer inquiries via phone and email\\nManage key client accounts with prompt and effective communication\\nLiaise with internal and external stakeholders and maintain accurate records\\nMonitor and control open service calls, ensuring timely resolution\\nPrepare and send estimates for machinery and parts orders\\nCoordinate delivery of loan machines where needed\\nHandle and escalate customer complaints appropriately\\nProduce accurate customer and stakeholder reports\\nSupport the Parts Manager with sourcing and part detail provision\\nOrganise machine collections and deliveries with attention to internal systems\\nProvide cover during team absences to ensure workflow continuity\\nContribute to process improvement initiatives and escalate operational issues\\nSkillset Required:\\n\\nGCSE level education or equivalent, including English & Maths\\nPrevious experience in a customer support or administrative role\\nExcellent telephone manner and written communication skills\\nStrong organisational skills and ability to multitask under pressure\\nProficiency in Microsoft Office and relevant software systems\\nDetail-oriented with a commitment to high customer service standards\\nFlexible, agile, and comfortable in a fast-paced environment\\nProfessional approach with a proactive, solutions-driven mindset\\nInnovative thinker with a positive attitude toward change and improvement\\nThis is your chance to join a passionate and people-focused company, where no two days are the same, and your efforts make a genuine difference.\\nIf you are interested in this position and want to be consdiered APPLY NOW, or give the Commerical Team at Interaction Peterborough a call (phone number removed)