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- Tasks: Engage with customers to gather feedback and enhance their experience.
- Company: Join a large housing association focused on continuous improvement.
- Benefits: Earn £13.32 PAYE or £17.69 Umbrella per hour, with flexible working options.
- Why this job: Make a real impact on customer satisfaction while developing valuable skills.
- Qualifications: Strong communication skills and a background in customer support are essential.
- Other info: This is a temporary role for up to 6 months, perfect for students.
Location: Waterfront House NG9
Job Type: Temporary (up to 6 months)
Salary: £13.32 PAYE or £17.69 Umbrella per hour
We are seeking a Customer Insight Call Interviewer to join a large housing association within their Strategy, Performance and Projects team on a temporary basis for up to 6 months, covering a secondment. This role is crucial in engaging with customers to gather feedback on services provided, playing a key role in enhancing customer experience and fostering a culture of continuous improvement.
Day-to-day of the role:
- Act as the first point of contact for collecting customer feedback in real-time situations.
- Build trust and showcase an empathetic approach during interactions.
- Capture customer comments and take ownership of enquiries that require further action.
- Prioritise and manage survey calls to a high standard, ensuring accurate recording of survey responses.
- Provide efficient, courteous service to both internal and external customers.
- Work collaboratively with colleagues across the Corporate Services Directorate and other teams to improve service effectiveness.
- Support the delivery of all administrative tasks within the Customer Insight Team.
Required Skills & Qualifications:
- Ability to cultivate trust with customers and create an open and honest environment for sharing experiences and feedback.
- Background within a housing or local authority environment.
- Excellent customer support skills and ability to handle challenging situations effectively.
- Strong interpersonal skills to quickly establish credibility and build relationships.
- Excellent communication skills with the ability to adjust delivery style to the audience.
- Ability to prioritise tasks effectively amidst changing demands.
- Good level of computer literacy, including proficiency in office applications and web-based browsers.
- Exceptional record-keeping skills and strong attention to detail.
To apply for the Customer insight administrator position, please submit your application with a fully updated CV attached.
Contact Detail:
Reed Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer insight administrator
✨Tip Number 1
Familiarise yourself with the housing sector and the specific challenges it faces. Understanding the context in which the organisation operates will help you engage more effectively with customers and demonstrate your commitment to improving their experience.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with friends or family. This will help you build confidence in handling various situations, especially when dealing with challenging feedback or enquiries.
✨Tip Number 3
Network with professionals in the housing and customer service sectors. Attend relevant events or join online forums to gain insights and tips from those already in similar roles, which can give you an edge during interviews.
✨Tip Number 4
Prepare examples of how you've successfully built trust and rapport with customers in past roles. Being able to share specific instances where you've made a positive impact will showcase your suitability for the Customer Insight Administrator position.
We think you need these skills to ace Customer insight administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of Customer Insight Administrator. Emphasise your customer support skills, ability to handle challenging situations, and any background in housing or local authority environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the importance of customer feedback. Use specific examples from your past experiences to demonstrate how you can build trust with customers and manage survey calls effectively.
Highlight Key Skills: In your application, make sure to highlight your strong interpersonal skills, excellent communication abilities, and attention to detail. These are crucial for the role, so provide examples of how you've successfully used these skills in previous positions.
Proofread Your Application: Before submitting your application, take the time to proofread it carefully. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented clearly. A polished application reflects your attention to detail.
How to prepare for a job interview at Reed Specialist Recruitment
✨Showcase Your Empathy
As a Customer Insight Administrator, you'll need to build trust with customers. During the interview, demonstrate your empathetic approach by sharing examples of how you've successfully engaged with customers in the past.
✨Highlight Your Communication Skills
Excellent communication is key for this role. Be prepared to discuss how you adjust your delivery style based on your audience. Consider providing specific instances where your communication skills made a difference in customer interactions.
✨Demonstrate Your Problem-Solving Abilities
You may encounter challenging situations while gathering feedback. Share examples of how you've effectively handled difficult customer interactions or resolved issues in previous roles, showcasing your ability to remain calm and professional.
✨Emphasise Your Attention to Detail
This role requires exceptional record-keeping skills. Be ready to discuss your methods for ensuring accuracy in your work, whether it's through meticulous note-taking or using technology to manage data effectively.
