Counter Fraud Investigator

Counter Fraud Investigator

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Location: Nottingham / Manchester / Tunbridge Wells / Whitstable / Chesterfield

Working Pattern: Hybrid

The Role

As a Counter Fraud Investigator, you’ll be at the frontline of fraud prevention—screening incoming referrals, conducting detailed investigations, and using your technical expertise to ensure suspicious claims are dealt with swiftly and accurately. You’ll manage a varied caseload, identify fraud rings, and work collaboratively with internal teams, external agencies, and specialist suppliers to drive robust, evidence-led outcomes.

Key Responsibilities

Screen incoming claim referrals against fraud indicators and risk factors, escalating genuine concerns and providing feedback to improve future referral quality.

Manage linked claims and fraud ring investigations in line with internal protocols and IFB guidelines.

Use desktop investigation tools such as CUE, MIAFTR and open-source intelligence to profile claimants and guide the investigation.

Apply conversation management techniques to probe inconsistencies and assess authenticity.

Liaise with third parties including insurers, regulatory bodies, licensing authorities and law enforcement.

Instruct and coordinate specialist suppliers such as field investigators, engineers and forensic experts.

Validate documentation and handle sensitive data securely.

Assess the evolving evidential landscape of each claim to drive proactive and accurate decisions.

Manage your caseload efficiently, maintaining excellent file discipline, timely reviews, and accurate reserving.

Respond promptly and professionally to all correspondence.

Build strong relationships with internal teams and external partners.

Take ownership of your personal training and development.

Support wider claims tasks as required.

Ensure compliance with FCA, DPA/GDPR, TCF and all internal governance standards.

Essential Skills & Experience

Strong background in bodily injury claims handling.

Proven experience investigating potentially fraudulent RTA or bodily injury claims.

Working knowledge of Credit Hire.

Understanding of a broad range of fraud types. xiskglj

Excellent communication, analytical thinking, and decision-making skills.

Ability to work proactively, independently, and with accuracy in a high-paced environment