Account Handler

Account Handler

We are on the lookout for an experienced insurance professional to join our growing team in London. This is a fantastic opportunity to work as part of a vibrant, collaborative team within a modern office environment.

Responsibilities:

• Acquire and maintain knowledge of insurance products including Property Owners, various Liabilities, Loss of Rent, Engineering, Contract All Risks, Tradesman, Terrorism, Household, Offices, and Shop Packages.
• Handle individual small business clients and medium-sized portfolios with an overall book of premiums under £2,000,000.
• Manage a book of renewals between 400-600.
• Develop and sustain effective relationships with customers to ensure high customer satisfaction.
• Build and maintain relationships with insurers.
• Produce correspondence within required timeframes and standards.
• Issue and process new business documents, mid-term adjustments, cancellations, and renewals.
• Provide quotations for new business and re-broker existing renewals.
• Occasionally conduct face-to-face client meetings both inside and outside the office.
• Keep accurate records both on paper and electronically, filed as per company standards.
• Respond competently to general queries via telephone, email, post, or in person, ensuring accuracy of information.
• Attend relevant training courses inside and outside the office.
• Assist Managers and team members as needed.

Experience:

• Experience working within the UK insurance market with a good understanding of regulation and compliance is mandatory.
• Experience in Property Insurance is essential.
• Client service and administrative experience, with high accuracy and attention to detail, supporting client service delivery.

Further Information:

We offer a competitive salary and benefits including holiday allowance with the option to buy additional days, death in Service benefit of 4x salary, company pension, enhanced maternity and paternity leave, flexible benefits, discounts on various products and services, referral schemes, and more. We support employee development through comprehensive learning frameworks, professional study options, and apprenticeships. Our community engagement includes volunteering opportunities and charity support. PIB Group is committed to environmental responsibility and diversity in the workplace. We operate a flexible working policy and are an equal opportunities employer.

If you are interested in joining a company that values its people and community, we would love to hear from you.

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