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- Tasks: Lead sales and enhance customer experience at Aveda in Boots Milton Keynes.
- Company: Join The Estée Lauder Companies Inc., a leader in personal care products.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for growth.
- Why this job: Be part of a vibrant team that values creativity and customer connection.
- Qualifications: Experience in retail and strong communication skills are essential.
- Other info: This role is perfect for those passionate about beauty and sales.
The Counter Lead is responsible for supporting their Brand in driving sales turnover and market share through consistently remaining consumer focused. They are accountable for achieving this by:
- Reflecting a credible and professional Brand image to all internal and external consumers at all times
- Maximising sales through selling, providing excellent service and retail standards
- Adhering to store, Brand, and Company Procedures and guidelines
- Understanding daily/weekly targets
- Being aware of additional sales avenues such as eventing, Omni, and digital channels
- Monitoring competitor activities and missed opportunities
- Utilising social media to drive the business and enhance the Brand image
- Delivering the Brand Strategy and local marketing & events initiatives
- Ensuring excellent service levels and a customer-centric culture
- Managing refunds and complaints in line with guidelines
- Using digital tools for knowledge updates
- Implementing consumer recruitment and retention strategies
- Developing product knowledge to ensure industry-leading customer experience
- Maintaining high standards in product presentation, housekeeping, displays, messaging, and pricing
- Reviewing retail standards daily and maintaining them
- Managing deliveries, stock movements, and administration within company timeframes
- Ensuring compliance with auditable processes and taking corrective actions
- Fulfilling information requests accurately and timely
- Minimising stock loss by following security policies
- Creating a safe environment adhering to health & safety policies
- Managing replenishment and taking appropriate actions
- Using commercial reports to optimise sales performance
- Planning and delivering visual merchandising layouts
- Addressing stock issues and informing the Area Manager when necessary
- Managing promotions and discounts effectively
- Identifying trends and suggesting improvements
Qualifications:
- Experience in a fast-paced retail or consumer-facing environment
- Ability to drive self-development
- Commercial understanding of the industry
- Effective communication, organisation, and prioritisation skills
Additional Information:
- Seniority level: Not Applicable
- Employment type: Full-time
- Job function: Sales and Business Development
- Industry: Personal Care Product Manufacturing
Aveda Account Manager - Boots Milton Keynes - 22.5H employer: The Estée Lauder Companies Inc.
Contact Detail:
The Estée Lauder Companies Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aveda Account Manager - Boots Milton Keynes - 22.5H
✨Tip Number 1
Familiarise yourself with Aveda's brand values and product range. Understanding their ethos will help you connect with customers and demonstrate your passion for the brand during interviews.
✨Tip Number 2
Stay updated on current beauty trends and competitor activities. This knowledge will not only enhance your conversations with potential employers but also show that you're proactive and engaged in the industry.
✨Tip Number 3
Practice your sales techniques and customer service skills. Role-playing scenarios can help you articulate how you would handle various situations, which is crucial for a role focused on driving sales and providing excellent service.
✨Tip Number 4
Network with current or former employees of Aveda or The Estée Lauder Companies. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
We think you need these skills to ace Aveda Account Manager - Boots Milton Keynes - 22.5H
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and qualifications required for the Aveda Account Manager position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in retail or consumer-facing roles. Emphasise your achievements in sales, customer service, and any relevant skills that demonstrate your ability to drive sales turnover and market share.
Write a Strong Cover Letter: In your cover letter, express your passion for the Aveda brand and your understanding of the beauty industry. Highlight specific examples of how you've successfully maximised sales and provided excellent customer service in previous roles.
Showcase Your Communication Skills: Since effective communication is crucial for this role, ensure your application reflects your ability to communicate clearly and professionally. Use concise language and structure your application well to make it easy for the hiring team to read.
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Showcase Your Sales Skills
As an Aveda Account Manager, you'll need to demonstrate your ability to drive sales. Prepare examples from your past experiences where you successfully increased sales or improved customer engagement. Highlight any specific strategies you used and the results achieved.
✨Understand the Brand
Familiarise yourself with Aveda's brand values and product offerings. Be ready to discuss how you can reflect their professional image and enhance customer experience. Showing genuine enthusiasm for the brand will set you apart.
✨Prepare for Customer Scenarios
Think about potential customer interactions you might face in this role. Prepare responses for handling complaints, managing refunds, and providing excellent service. Demonstrating your customer-centric approach will be crucial.
✨Know Your Competitors
Research competitors in the personal care industry and be prepared to discuss their strengths and weaknesses. This knowledge will help you articulate how you can leverage Aveda's unique selling points to capture market share.
