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- Tasks: Be the welcoming face of our nursery, managing parent communications and ensuring a warm atmosphere.
- Company: Join N Family Club, the UK's most innovative early years education provider, certified as a Great Place to Work!
- Benefits: Enjoy competitive salaries, generous holidays, daily perks, and a personal development fund.
- Why this job: Make a real impact in children's lives while working in a creative, supportive environment.
- Qualifications: Experience in management and excellent communication skills are essential.
- Other info: Located in Walthamstow, easily accessible by public transport.
The predicted salary is between 28400 - 39520 Ā£ per year.
Join N Family Club and enjoy the best salaries, benefits, and career growth opportunities in the industry!
Department: Nursery Operations
Location: Walthamstow, London
Compensation: Ā£29,453 - Ā£39,520 / year
Discover the N Advantage ā Our competitive salary and benefits package for 2025:
- Competitive Salary: Earn between Ā£28,000 - Ā£39,520, reflecting your experience and dedication
- Bonus: Performance-related bonus of up to Ā£1,750 per year
- Generous Holiday: Enjoy up to 35 days of holiday a year, including a āMeā day of your choice and time off between Christmas and New Year
- Daily Perks: Complimentary lunch and drinks every day
- Professional Growth: Access a personal development fund of Ā£100 per year to support your continued education
- Exclusive N Academy Access: Receive paid time off and funding for qualifications like Level 3, EY Degrees, Forest School, Leadership Training, and more
- No Uniforms: Enjoy a Ā£100 annual clothing allowance to dress in your own style
- Family-Friendly Benefits: Enhanced maternity/paternity/adoption/shared parental leave pay after 2 years of service, fostering leave, neonatal leave, and more
- Childcare Discount: Get a 40% discount on childcare at our nurseries
- Emergency Childcare: Access 6 backup childcare days at any of our nurseries when you need it
Why N Family Club? Weāre more than just a nursery group; weāre the UKās most innovative early years education provider. Our vision is to be the highest quality, and most loved, early years education group in the UK. Our purpose is to inspire and develop the next generation to reach their full potential in an ever-changing world.
What it means to be a Front of House Manager at N Family Clubā¦ As a Front of House Manager, youāll be the welcoming face of the nursery, acting as the first point of contact for both parents and their children. Your role will require a balance of warm, efficient, and professional communication, ensuring that both parents and team feel supported and valued.
Key Responsibilities:
- Be the face of the nursery and N Family Club, welcoming our parents and children each day and being their first point of contact over email and telephone.
- Own the āGo Beyondā experience within the nursery, ensuring our Parent Breakfast Bar is well-stocked and well-presented every morning and creating a warm and inviting atmosphere.
- Be responsible for managing parent communications, ensuring all emails are responded to within the allocated SLAs, responding to parent surveys, actioning sessional change requests, and ensuring personal tours happen on time.
- Organising and overseeing new childrenās settling in sessions.
- Line management of the Nursery Operations team (kitchen and cleaning), working collaboratively to ensure cleaning and kitchen standards meet that of N and industry regulations.
- Liaison with the Facilities and Maintenance team to ensure that the building is kept in impeccable condition, and any repairs are carried out quickly and safely.
- Own the operational management of the nursery, operating all of our ābehind the scenesā systems, processes and procedures, including budgeting, pipedrive (occupancy), invoicing, procurement and the creation of team rotas in line with capacity.
- Responsibility for commercial performance, including the ongoing monitoring of occupancy to reach our 95% target, management of the waiting list and sending of relevant updates, processing of notices and reselling of notices, management of plan changes and management of the inbox and responsibility for parent emails/updates.
- Assisting the people team with compliance actions such as in-person Right to Work verifications.
- Assisting our marketing team with the creation of our regular nursery newsletter.
- Assisting our Events Coordinator with our curated programme of Family Club events, aiding with the planning, procuring, staffing and driving of attendance.
- Ensure that daily, weekly, monthly and termly HandS-related tasks and checks happen promptly and thoroughly with any concerns followed up on; continually ensuring all policies, procedures and practices are embedded and reflective of an open culture of behavioural safety.
- Be a role model for exceptionally high standards, never cutting corners, thriving on feedback and leading on operational excellence!
- Responsible for always adhering to the company's H&S policy: āStatement of Intentā.
Front of House Manager employer: N Family Club
Contact Detail:
N Family Club Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Front of House Manager
āØTip Number 1
Familiarise yourself with N Family Club's values and mission. Understanding their commitment to high-quality early years education will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
āØTip Number 2
Prepare to discuss your experience in managing front-of-house operations. Highlight specific examples where you've created a welcoming environment or improved customer service, as this role heavily focuses on parent and child interactions.
āØTip Number 3
Research the local community around Walthamstow. Being knowledgeable about the area can help you connect with parents and demonstrate your commitment to being an integral part of the nursery's environment.
āØTip Number 4
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects simultaneously. This is crucial for the operational management aspect of the Front of House Manager role.
We think you need these skills to ace Front of House Manager
Some tips for your application š«”
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and management. Emphasise any previous roles where you acted as a first point of contact or managed a team, as these are key aspects of the Front of House Manager position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for early years education and how your values align with N Family Club's mission. Mention specific examples of how you've created welcoming environments in past roles to demonstrate your fit for the role.
Highlight Communication Skills: Since the role involves managing parent communications, be sure to showcase your strong communication skills. Provide examples of how you've effectively handled inquiries or resolved issues in previous positions.
Showcase Leadership Experience: As a Front of House Manager, you'll be leading a team. Highlight any leadership experience you have, including managing staff, overseeing operations, or implementing processes that improved efficiency or customer satisfaction.
How to prepare for a job interview at N Family Club
āØShow Your Warmth
As a Front of House Manager, you'll be the first point of contact for parents and children. Make sure to convey warmth and friendliness during your interview. Practice a welcoming smile and friendly tone, as this will reflect your ability to create a positive atmosphere at the nursery.
āØDemonstrate Organisational Skills
Highlight your organisational abilities by discussing how you manage communications and schedules. Be prepared to share examples of how you've successfully handled multiple tasks or projects simultaneously, as this role requires excellent multitasking skills.
āØUnderstand the Company Culture
Familiarise yourself with N Family Club's values and mission. During the interview, express your alignment with their vision of providing high-quality early years education. This shows that you're not just looking for any job, but that you're genuinely interested in contributing to their goals.
āØPrepare Questions
Have thoughtful questions ready to ask your interviewers. Inquire about their expectations for the role, team dynamics, or opportunities for professional development. This demonstrates your enthusiasm for the position and your desire to engage with the team.
