Trust Service Partner

We are seeking a dedicated and proactive Trust Services Partner to join our on-site Client Services Team at Barnet, Enfield and Haringey NHS Trust. This is a pivotal role supporting our local NHS Trust teams, where you will act as a key liaison between Doctors Direct doctors, NHS Trust medical workforce teams, and NHSP.

This is more than just a support role; it's an opportunity to be the trusted expert in delivering seamless, high-quality service that ensures all interactions with NHSP are quick, simple, and helpful.

• Provide remote and on-site support to medical workforce teams, managers, and Doctors Direct doctors.
• Act as the first point of contact for resolving complex queries not handled by recruitment or placement teams.
• Build and maintain strong, collaborative relationships with Trust teams and doctor communities.
• Work closely with the wider Client Services Team to efficiently fill bank shifts while meeting doctors’ expectations.
• Identify and escalate any process or service issues, offering solutions to enhance the overall experience.
• Contribute to our ambition of being a “customer-obsessed” organisation, consistently delivering exceptional service.

• Strong interpersonal and communication skills.
• Confidence in building relationships and working across multiple stakeholders.
• Excellent Excel skills, with the ability to manage and analyse data to support operational decisions.
• Problem-solving mindset and a passion for delivering outstanding customer service.
• Ability to work independently and travel across Trust sites as needed.
• Previous experience in a customer-focused or healthcare setting is desirable but not essential.

You’ll be part of a supportive and forward-thinking team that plays a vital role in ensuring our NHS Trusts are staffed with the right people at the right time. You’ll also have the opportunity to make a real difference to the experiences of doctors and healthcare teams across the region.

We are looking for a highly adaptable, proactive professional with excellent problem-solving skills. You should have:

• A degree or equivalent level of experience in a similar role.
• Experience following and adhering to processes and procedures.
• Strong complaint handling and conflict management skills.
• The ability to identify service improvements and collaborate with stakeholders to implement them.
• A background in customer service (preferably in a customer-focused or retail environment).
• The ability to manage high-volume internal and external customer enquiries while balancing conflicting priorities.

In return for your commitment, we will offer you some fantastic benefits:

• Generous annual leave allowance - 27 days per year, plus bank holidays.
• A commitment to talent management & development.
• Values Star of the Month! - Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers.
• Pension – We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme.
• Life Assurance.
• Group Income Protection.
• Wellbeing Programme.
• Employee Assistance Programme.
• Employee Engagement & discounts platform.

NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS.

We are particularly proud of being the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute. This is a huge testament to our ongoing commitment to making NHSP a great place to work for all our corporate employees.

As part of our commitment to Equality, Diversity & Inclusion (EDI), NHS professionals is also working to the following aims:

• To ensure we become an inclusive recruiter of choice, encompassing a fully diverse workforce, which truly reflects society.
• To proactively embed the EDI agenda, in a meaningful way, in all that it does.
• To ensure we create a psychological safe environment in which everyone can thrive and be at their best.

We particularly welcome applications from people from minority groups and will provide support to ensure an equitable process.