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- Tasks: Lead the development of SOPs and process maps for operational excellence.
- Company: Join Anderson Knight, a dynamic company focused on business improvement and operational efficiency.
- Benefits: Flexible work options available, with opportunities for both interim and permanent roles.
- Why this job: Make an immediate impact in a fast-paced environment while enhancing your skills in documentation and process mapping.
- Qualifications: 5+ years in SOP development, strong Microsoft Office skills, and ISO knowledge required.
- Other info: Ideal for those with a background in transport or logistics.
The predicted salary is between 36000 - 60000 £ per year.
Anderson Knight are seeking a highly experienced, operationally focused Business Improvement Engineer to lead on the end-to-end development of SOPs, process maps, and supporting documentation. This role is fully delivery-focused. The successful candidate will need to embed rapidly into live operations, extract process detail, and translate this into structured documentation that is immediately usable and compliant. This role supports both current operations and future system readiness. Outputs will include ISO-aligned SOPs, Visio process diagrams, and digital-ready training content. Strong Microsoft Office skills and a clear grasp of BSI frameworks (especially ISO 9001, 45001, and ideally 14001) are essential. This role is open to candidates who prefer Interim/Contract as well as Permanent.
Candidate Profile:
- Someone who can deliver immediate value and take ownership of process documentation from day one.
- Extensive hands-on experience documenting business-critical SOPs and work instructions.
- Proven success delivering in fast-paced, service-led operational environments.
- High-level proficiency in Microsoft Office Suite — particularly:
- Word (SOP formatting and structure)
- Excel (supporting registers, control logs)
- Visio (mandatory for clear, automation-ready process maps)
Core Responsibilities:
- Capture undocumented or outdated operational processes through staff engagement.
- Write and structure SOPs and work instructions using defined templates.
- Map each process using Microsoft Visio with clarity and consistency for future automation.
- Create training materials from SOPs using Canva or another digital content tool.
- Align all outputs to ISO 9001 requirements (45001 and 14001 where applicable).
- Ensure all documentation is indexed, controlled, and IMS-ready.
- Support cross-region harmonisation of SOPs into a centralised management system.
- Prepare systems and structures to enable smooth transition into a digital document management platform.
Required Skills & Experience:
- Minimum 5 years’ direct experience in SOP development and process documentation.
- Familiarity with call centre or service-co-ordination business models.
- Advanced proficiency in Microsoft Office and Visio.
- Practical knowledge of BSI ISO 9001 (mandatory), 45001 (preferred), and 14001 (beneficial).
- Process mapping, document versioning, and controlled document management.
- Experience creating structured and scalable training content.
- Ability to audit and improve document systems for clarity, accuracy, and usability.
- ISO 9001 Lead Implementer or ISO 9001 Internal Auditor or equivalent certification.
Business Improvement Specialist employer: Anderson Knight
Contact Detail:
Anderson Knight Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Improvement Specialist
✨Tip Number 1
Familiarise yourself with the specific ISO standards mentioned in the job description, especially ISO 9001, 45001, and 14001. Understanding these frameworks will not only help you in interviews but also demonstrate your commitment to quality management.
✨Tip Number 2
Brush up on your Microsoft Office skills, particularly in Word, Excel, and Visio. Being able to showcase your proficiency in creating structured SOPs and process maps during discussions can set you apart from other candidates.
✨Tip Number 3
Prepare examples of your past work where you've successfully documented processes or created training materials. Having concrete examples ready will help you illustrate your experience and how you can deliver immediate value in this role.
✨Tip Number 4
Network with professionals in the transport or logistics sector. Engaging with industry peers can provide insights into current trends and challenges, which you can discuss during your interview to show your understanding of the operational environment.
We think you need these skills to ace Business Improvement Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience in documenting SOPs and work instructions. Use specific examples that demonstrate your hands-on experience in fast-paced operational environments.
Craft a Compelling Cover Letter: In your cover letter, emphasise your familiarity with ISO standards, particularly ISO 9001, and your proficiency in Microsoft Office Suite. Mention how your skills align with the role's requirements and your ability to deliver immediate value.
Showcase Relevant Projects: Include specific projects or achievements that showcase your ability to create structured documentation and training materials. Highlight any experience with tools like Visio and Canva, as well as your success in aligning outputs with ISO requirements.
Proofread and Format: Before submitting your application, ensure that all documents are free of errors and formatted professionally. Pay attention to the structure of your SOPs and work instructions, as clarity and organisation are key for this role.
How to prepare for a job interview at Anderson Knight
✨Showcase Your Documentation Skills
Be prepared to discuss your experience in developing SOPs and process documentation. Bring examples of your previous work, especially those that align with ISO standards, to demonstrate your capability.
✨Familiarise Yourself with ISO Standards
Since the role requires a strong understanding of ISO 9001, 45001, and 14001, brush up on these frameworks. Be ready to explain how you've applied these standards in your past roles.
✨Demonstrate Your Technical Proficiency
Highlight your advanced skills in Microsoft Office, particularly Word, Excel, and Visio. You might be asked to perform a task or provide insights on how you use these tools for process mapping and documentation.
✨Prepare for Stakeholder Engagement Scenarios
Expect questions about how you engage with stakeholders to extract operational details. Prepare examples of how you've successfully navigated these conversations to gather necessary information for documentation.
