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- Tasks: Handle claims and support team operations while mentoring staff.
- Company: Join Crawford TPA, a leader in the insurance market.
- Benefits: Enjoy a collaborative work environment with opportunities for growth.
- Why this job: Make an impact by improving customer experiences and driving team success.
- Qualifications: Insurance experience and strong communication skills are essential.
- Other info: This role is based in Milton Keynes and requires an EU work permit.
The predicted salary is between 36000 - 60000 £ per year.
Position Summary
This role involves handling claims and supporting the team leader in daily operations, including managing productivity, conducting audits, coaching, and mentoring staff.
Functional Knowledge
- Extensive knowledge of the insurance market, basic insurance principles, and their application.
- Understanding of standard policy terms and market variations.
- Knowledge of Client SLA compliance, productivity, and quality requirements.
- Familiarity with FSA procedures and TCF initiatives.
Background, Experience & Qualifications
- Insurance experience required.
- Team player with excellent communication skills.
Key Responsibilities
- Assist the Team Leader in managing client relationships, ensuring team understanding of requirements, and meeting SLAs and KPIs.
- Create and use MI to monitor and improve team performance.
- Plan and organize workload to meet productivity targets.
- Model core values and communicate team vision.
- Ensure compliance with policies and regulatory requirements.
- Monitor call standards and gather feedback to improve customer experience.
- Share knowledge and mentor new starters.
- Support internal audits and continuous improvement initiatives.
- Participate in projects adhering to timelines and requirements.
Behaviours
- Build positive relationships within and across teams.
- Maintain a customer-focused approach.
- Communicate effectively and share information.
- Motivate and energize team members.
- Approach problems proactively with solutions.
- Create a learning environment.
- Drive change to enhance processes.
Skills
- Initiative and attention to detail.
- Excellent customer service and communication skills.
- Positive attitude and problem-solving skills.
- Influencing and decision-making abilities.
- Strong organizational skills.
- Clear written and verbal communication.
- Relationship management and dispute resolution skills.
Additional Information
The jobholder may be asked to perform other tasks within their knowledge and ability as required.
UK- Crawford TPA - Senior Claims Handler employer: Crawford & Company
Contact Detail:
Crawford & Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK- Crawford TPA - Senior Claims Handler
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in the insurance market. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in a rapidly changing industry.
✨Tip Number 2
Network with professionals in the insurance sector, especially those who work in claims handling. Attend industry events or join online forums to build connections that could lead to referrals or insider information about the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships and met SLAs in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 4
Showcase your leadership skills by discussing any experience you have in mentoring or coaching others. Highlight how you’ve contributed to team performance and morale, as this aligns well with the responsibilities of the Senior Claims Handler role.
We think you need these skills to ace UK- Crawford TPA - Senior Claims Handler
Some tips for your application 🫡
Understand the Role: Before applying, make sure you thoroughly understand the responsibilities and requirements of the Senior Claims Handler position. Tailor your application to highlight relevant experience in insurance and team management.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous insurance experience and any specific achievements related to claims handling, client relationships, or team leadership. Use quantifiable examples where possible.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your ability to communicate effectively. Use clear and concise language, and consider including examples of how you've successfully managed client relationships or mentored team members.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses the specific requirements mentioned in the job description. Mention your understanding of Client SLA compliance and how you can contribute to meeting productivity targets.
How to prepare for a job interview at Crawford & Company
✨Showcase Your Insurance Knowledge
Make sure to brush up on your understanding of the insurance market and basic principles. Be prepared to discuss how these apply to the role, especially in relation to client SLA compliance and productivity.
✨Demonstrate Team Leadership Skills
Since this role involves supporting the team leader, highlight any previous experience you have in mentoring or coaching others. Share specific examples of how you've motivated team members or improved team performance.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of scenarios where you've had to resolve disputes or improve customer experiences, and be ready to explain your thought process.
✨Emphasise Communication Skills
Effective communication is key in this role. Be ready to discuss how you build relationships within teams and with clients. Provide examples of how you've shared information and collaborated to achieve common goals.
