Studio Co-ordinator - Thames Ditton, Surrey

Studio Co-ordinator – Thames Ditton, Surrey

About Us

Colets is a thriving, private, not-for-profit health club in the heart of Thames Ditton. With 4,500+ members, we offer a wide range of group exercise classes, wellness services, and premium facilities. We\’re not just another corporate gym — we’re community-driven, welcoming, and committed to doing things differently.

Job Purpose

We’re looking for a passionate and organised Studio Coordinator to lead and oversee our group exercise programme, including both traditional classes and paid courses (e.g. Pilates Reformer, Vitality). You’ll manage a large freelance team (60+ instructors), support in-house development, and ensure our timetable is varied, inclusive, and high-quality. As a capable all-rounder, you’ll also be able to teach classes when needed.

Key Responsibilities

Members

• Be the main contact for group exercise feedback and use it to improve the offering.
• Monitor class quality, safety, and member experience.
• Manage class demand and ensure fair access using our Strike Policy.

People

• Lead, motivate, and support freelance and employed instructors.
• Assist with recruitment, onboarding, and development of new instructors.
• Manage freelance pay benchmarking and incentive schemes.

Operations

• Oversee studio timetables across multiple spaces using our CRM platform.
• Support and promote Pilates Reformer and other paid programmes.
• Liaise with Operations to maintain safe, clean, and fully equipped studios.
• Work with Marketing to promote classes and launches.
• Ensure health & safety policies are followed at all times.

Finance

• Approve invoices and timesheets.
• Provide attendance and feedback data to inform future planning.
• Manage department costs and work within budget.

KPI Targets

• Improve Member NPS related to studio classes.
• 25% of classes to be covered in-house.
• 100% compliance on freelance instructor qualifications and CPD.
• Grow participation in paid classes (Reformer, Vitality, Cargo, etc.).

Qualifications & Experience

• Level 2 GX and/or Level 3+ fitness qualifications.
• Experience in studio coordination or similar leadership role.
• Strong communication, organisation, and rota management.
• Understanding of fitness trends and a passion for wellness.
• First Aid/Defibrillator qualified or willing to train.
• Knowledge of (or willingness to learn) Pilates Reformer.

Personal Qualities

• Friendly, approachable, and motivated.
• Proud to deliver a high-quality service.
• Positive, proactive, and calm under pressure.
• Passionate about working in a values-led, not-for-profit environment.
• Flexible to work evenings and weekends.

Why Join Us?

• Be part of a values-driven, supportive team.
• Free use of club facilities and your birthday off.
• Opportunities for development and to make real impact on members’ health.