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For Companies At a Glance
- Tasks: Support clients by answering queries and resolving issues in a fast-paced environment.
- Company: Join Back2Work Complete Training, a leader in employment support since 2011.
- Benefits: Enjoy remote work, competitive pay, discounts on high street brands, and a company pension.
- Why this job: Make a difference while advancing your career in a vibrant, supportive culture.
- Qualifications: No prior experience needed; just bring your passion for helping others!
- Other info: Full training provided to set you up for success.
The predicted salary is between 23000 - 35000 £ per year.
Back 2 Work Complete Training is hiring a dedicated Remote Customer Service Advisor to provide excellent support to clients. If you have a passion for helping others and possess strong communication skills, this is the perfect opportunity to work from home while advancing your career.
About the Company
Back2Work Complete Training has been delivering Pre-Employment Training and short industry-accredited courses across England since 2011. Their Pre-Employment Training serves as both a recruitment service for employers and an employment support service for individuals seeking work. Back2Work Complete Training collaborates with major employers and Job Centres nationwide, offering an efficient and free service to assist job seekers in securing meaningful employment. In partnership with local combined authorities, they provide training and employment opportunities designed to help individuals in communities build confidence, gain qualifications, and achieve their career aspirations.
About the Role
We’re recruiting for Customer Service Advisors to earn £11.44 per hour. Work from home fully remote and telephone experience isn’t essential. Career progression available. A range of discounts for leading Highstreet brands. Company pension. Training is included to prepare you for this role.
Main Duties
- A typical day will see you working up to 9 hours per day (including 1 hour break and lunch) in a lively & vibrant contact centre environment.
- You will start your day signing into your systems to make sure you are ready to take your first call of the day.
- You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process.
- You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive.
Application Process
Interested candidates should kindly visit the official website to APPLY.
Customer Service Advisor at Back2Work Complete Training employer: HipHopTune Media
Contact Detail:
HipHopTune Media Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor at Back2Work Complete Training
✨Tip Number 1
Familiarise yourself with Back2Work Complete Training's mission and values. Understanding their commitment to helping individuals secure employment will allow you to align your responses during interviews, showcasing your passion for customer service and support.
✨Tip Number 2
Practice active listening skills. As a Customer Service Advisor, you'll be dealing with various customer needs and emotions. Demonstrating your ability to listen and respond effectively can set you apart from other candidates.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you would handle difficult customers or challenging situations. Having a few examples ready can help you feel more confident during the interview process.
✨Tip Number 4
Showcase your adaptability. Working in a fast-paced environment means being able to adjust quickly to changes. Be ready to discuss any past experiences where you've successfully adapted to new challenges or environments.
We think you need these skills to ace Customer Service Advisor at Back2Work Complete Training
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Advisor. Familiarise yourself with the skills required, such as strong communication and the ability to handle various customer needs.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise any previous customer service roles or experiences that demonstrate your ability to handle calls and support clients effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your enthusiasm for the role. Mention specific examples of how you've successfully dealt with customer inquiries or challenges in the past.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at HipHopTune Media
✨Show Your Passion for Helping Others
As a Customer Service Advisor, your ability to assist clients is crucial. During the interview, share specific examples of how you've helped others in previous roles or situations. This will demonstrate your commitment to customer service and your suitability for the position.
✨Prepare for Common Customer Scenarios
Expect questions about how you would handle various customer interactions, especially challenging ones. Think of scenarios where customers may be frustrated or demanding, and prepare your responses. This shows that you can think on your feet and handle pressure effectively.
✨Familiarise Yourself with the Company
Research Back2Work Complete Training and understand their mission and values. Knowing about their services and how they support job seekers will help you align your answers with their goals, making you a more attractive candidate.
✨Highlight Your Communication Skills
Strong communication is key in this role. Be ready to discuss your experience with different communication methods, whether it's over the phone, via email, or through chat. Provide examples of how you've successfully communicated with diverse audiences to resolve issues.
