Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as a Customer Service Technician, fixing homes and ensuring customer satisfaction.
- Company: Crest Nicholson is a top developer creating vibrant, sustainable communities for over 60 years.
- Benefits: Enjoy competitive pay, bonuses, a company vehicle, private healthcare, and gym discounts.
- Why this job: Be part of a friendly team focused on quality and customer service in a rewarding role.
- Qualifications: We seek skilled tradespeople with experience in property services and excellent organisational skills.
- Other info: Flexible working options available; we value creativity and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Crest Nicholson has been building new homes for over 60 years and is firmly established as a leading developer with a passion for not just building homes, but creating vibrant sustainable communities. Crest Nicholson's Yorkshire Division is looking for a multi-trades Customer Service Technician to carry out remedial works within dwellings, correcting faulty workmanship and replacing faulty materials and to ensure that all remedial works which the company has accepted to deal with are completed with minimal disruption and inconvenience to the customer.
This is a site based role where you will be travelling from your home address to our development locations.
The Role
This is a customer facing role where a Customer Services will raise requests of works for completion, and where you will be in charge of communicating directly with Crest Nicholson clients and managing the appointment process, agreeing when works will commence and be completed within set timescales. It is the responsibility of the Customer Service Technician to ensure materials are available and to hand when completing the works, and that the remedial work is completed in accordance to our quality standards.
Examples of your work will include:
- Painting
- Mastic Replacement
- Wall Tiling
- Carpentry work such as easing doors, creaking floors etc.
- Paving slab adjustment
- Plaster repairs
- Kitchen unit adjustments
When completing and undertaking work you will provide regular progress reports and keep Crest aware of any problems arising from works undertaken. You will also keep a log of reoccurring issues, highlighting any products or materials which are substandard, to prevent further use and limiting continuous problems. All work shall be carried out in accordance with our Health and Safety policies, as well as our quality procedures. We expect all Crest employees to be well presented, and to keep tools and equipment safe and in good order.
About You
We are looking for an ambitious individual with a keen eye for detail. You will be a skilled tradesman with experience in a similar role across property services and snagging. You will be open and friendly with customer service and quality at the centre of your work, as well as demonstrating excellent organisational skills and time management.
The Company
Crest Nicholson is a leading developer of quality homes and thriving, sustainable communities. We create great places for our customers to live, selecting desirable locations for our developments and taking a holistic approach to the design of our homes and their surroundings. Attractive placemaking helps us deliver appealing and well-connected communities where people and nature can thrive.
As an employer of choice, we offer an extensive range of benefits, to include:
- Competitive Salary
- Company Bonus Scheme
- Company Vehicle
- Private pension
- Private healthcare and cash plan options
- 25 days' annual leave
- Cycle to work scheme
- Share save scheme
- Gym membership discounts
We are an inclusive employer; the Company will consider flexible working requests for all roles. We seek to be an ethical and progressive employer which encourages a culture of openness, creativity and continuous professional development and which rewards the effectiveness and loyalty of our employees as an equal opportunities employer.
If you are applying to work at Crest Nicholson, we will ask you to supply us with sufficient personal information to help us process your application. To learn more about what personal information we will need to process and why, please refer to our recruitment privacy notice which can be found on the Crest Nicholson website under ‘Recruitment Privacy Policy'.
Customer Service Technician employer: Crest Nicholson plc
Contact Detail:
Crest Nicholson plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Technician
✨Tip Number 1
Familiarise yourself with Crest Nicholson's values and mission. Understanding their commitment to creating sustainable communities will help you align your responses during interviews, showcasing how your skills and experience can contribute to their goals.
✨Tip Number 2
Prepare to discuss specific examples from your past work that demonstrate your customer service skills and technical expertise. Highlighting your ability to manage appointments and communicate effectively with clients will set you apart as a strong candidate.
✨Tip Number 3
Research common issues in property services and snagging, particularly those related to the tasks mentioned in the job description. Being knowledgeable about these problems will allow you to speak confidently about how you would address them in the role.
✨Tip Number 4
Showcase your organisational skills by preparing a mock schedule for managing multiple remedial works. This will demonstrate your time management abilities and your understanding of the importance of completing tasks within set timescales.
We think you need these skills to ace Customer Service Technician
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Service Technician position. Highlight key skills such as customer service, attention to detail, and relevant trade experience in your application.
Tailor Your CV: Customise your CV to reflect your experience in property services and snagging. Include specific examples of past work that demonstrate your skills in remedial tasks like painting, carpentry, and tiling, ensuring you align your experience with what Crest Nicholson is looking for.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for customer service and quality workmanship. Mention your organisational skills and ability to manage appointments effectively, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is essential for the Customer Service Technician role.
How to prepare for a job interview at Crest Nicholson plc
✨Showcase Your Trade Skills
Be prepared to discuss your experience with various trades such as painting, carpentry, and tiling. Bring examples of past work or a portfolio if possible, as this will demonstrate your hands-on skills and attention to detail.
✨Emphasise Customer Service
Since this role is customer-facing, highlight your ability to communicate effectively with clients. Share examples of how you've handled customer queries or complaints in the past, showcasing your friendly and professional approach.
✨Demonstrate Organisational Skills
Talk about your time management strategies and how you prioritise tasks. Mention any tools or methods you use to keep track of appointments and materials, as this will show that you can manage your workload efficiently.
✨Understand Health and Safety Protocols
Familiarise yourself with health and safety regulations relevant to construction and property services. Be ready to discuss how you ensure compliance in your work, as this is crucial for maintaining quality standards and safety on site.
