Hireco | Fleet Response Coordinator

Job Title: Fleet Response Coordinator Location: Mallusk, Newtownabbey Salary: £28,000 per annum DOE Contract: Full-time About Hireco TL Ltd. Hireco TL Ltd. is a leading vehicle leasing and maintenance provider based in the UK and Ireland, with over 40 years of experience in the trailer, truck, and van market. We currently manage a fleet of over 8,000 assets and are the No.1 purchaser of trailers in the UK. Our commitment to innovation, preventative maintenance, and top-tier customer service ensures that our clients’ vehicles are always on the road, delivering results for their businesses. We work in partnership with over 70 of the UKs top 100 transport companies, providing them with smarter, greener assets, technical support, and class-one engineering skills. The Role We are seeking an organised and proactive Fleet Response Coordinator to join our operations team at our Newtownabbey location. This role involves coordinating the maintenance, repair, and administration of our commercial vehicle fleet, particularly focusing on planning routine maintenance, annual inspections, and addressing reported defects. The ideal candidate will have at least one year of experience in a similar role, with strong customer service skills and a keen eye for detail. Key Responsibilities: Customer Support: Act as the primary point of contact for customers, providing top-tier support via phone and email. Assess customer needs dynamically, following processes to deliver timely solutions. Arrange breakdown services promptly and professionally, ensuring minimal disruption to customers. Maintain clear and consistent communication with customers throughout the process. Vendor & Supplier Coordination: Liaise with third-party suppliers and vendors to ensure quick and effective resolutions. Make informed decisions using your knowledge and experience to support the most effective solution. Raise and manage purchase orders in line with agreements and pricing guidelines. Fleet Maintenance Coordination: Plan and organise routine vehicle maintenance, annual inspections, and defect repairs. Use in-house telematics systems to track and assist with maintenance tasks. Ensure all fleet-related documentation is accurate and up to date. General Administration: Update and produce reports, ensuring all relevant documentation is kept current. Support other team members by managing and prioritising workloads. Take on ad hoc projects as required, ensuring professional processes and standards are upheld. Required Skills & Experience: Experience: Minimum of 1 years experience in a similar role (preferably in fleet management or transport logistics). Prior experience in customer service, particularly in a fast-paced or operations environment, is highly desirable. Skills: Strong customer service skills with the ability to communicate confidently via phone and email. Active listening and problem-solving skills, with the ability to make effective decisions. Excellent organisational skills with the ability to plan, prioritise, and meet deadlines. Proficiency in Microsoft Word and Excel (intermediate level). Ability to work effectively both independently and as part of a team. Education: GCSEs or equivalent (preferred, but not essential). Experience in the transport and logistics sector is a plus, but not required. Working Hours & Schedule: Day shifts Monday to Friday No weekends required Benefits: 25 days annual leave + bank holidays Company pension scheme Private medical insurance Free on-site parking Sick pay Opportunities for career development and training. How to Apply: If you have the skills and experience required for this role, wed love to hear from you. Please submit your CV and a cover letter outlining your qualifications and experience. Hireco TL Ltd. is an equal opportunity employer. We look forward to receiving your application! Additional Information: Ability to commute or relocate to Newtownabbey is required for this position.