Customer Success Architect, Model Risk Management (MRM) - EMEA United Kingdom - Remote

Location: United Kingdom - Remote (London preferred)

About ValidMind

ValidMind empowers financial services organizations to bring more trust and transparency to the world’s AI/ML/LLM models. With the rapid evolution of AI, increased regulatory scrutiny, and lack of fit-for-purpose tooling, financial services’ Model Risk Management (MRM) and AI Governance functions are under enormous pressure to ensure compliance. We are passionate about helping these organizations seamlessly and confidently test, validate, and document their business’ AI models while ensuring compliance with domestic and international AI and model risk regulations.

In this pivotal role, you will be responsible for driving client success and ensuring the widespread adoption of our Enterprise MRM platform. You will be a strategic partner to our clients, collaborating with them to define their business objectives and develop tailored MRM programs that align with their goals. You will participate as a part of the account team along with CS Managers/Directors and CS Field Engineers to provide exceptional support and guidance throughout our platform’s onboarding, implementation, and ongoing use. As a thought leader in the industry, you will stay abreast of best practices and regulatory developments to provide expert insights to our clients. You will also contribute to the development and execution of ValidMind's customer success strategy, ensuring we continue delivering unparalleled value to our clients.

What You'll Be Doing & Your Impact:

• Train clients on the MRM platform and provide ongoing education on model risk management topics.
• Collaborate with clients to understand their model usage and identify potential risk areas.
• Review and analyze client models to assess conceptual soundness, methodology, data quality, and performance metrics.
• Clearly explain complex model risks and their implications to clients, including senior management.
• Ensure client model usage aligns with relevant regulatory requirements and internal model governance policies.
• Collaborate with the model validation team to interpret results and communicate key findings to clients.
• Establish strong relationships with clients, acting as a trusted advisor on model risk management.
• Deliver training sessions to clients on best practices for model usage, risk identification, and model governance.
• Collaborate with other departments to resolve customer issues and improve the experience.
• Stay updated on product launches, policies, and industry trends to provide accurate customer information.
• Advocate for customers by sharing feedback and insights with the company.
• Participate in divisional activities as part of the Customer Success organization.

Who You Are & What Makes You Qualified:

• 3-7+ years of background in Analytics / AI / Model Risk Management (MRM), Model Governance, and/or Model Development.
• Experience in Model Risk Management activities including model documentation and validation.
• 5+ years of experience in Customer Success or Technical Account Management.
• Proven leadership skills in supporting and maintaining solid, high-value customer relationships.
• Excellent communication, interpersonal, and problem-solving abilities.
• Strong analytical skills and a data-driven mindset.
• EMEA time zone availability is required with flexibility for overlapping US eastern time zone.

Nice-to-Have(s):

• Customer-facing role, often requiring regular client meetings and presentations.
• Startup mentality with a desire to assist beyond defined role responsibilities.
• Familiarity with Python/R, Jupyter Notebooks, ZenDesk, & Notion is preferred.
• Experience with customer-facing content development via MS PowerPoint / Google Slides is required.
• Some travel is required for team events and customer visits.

What does ValidMind offer?

• A total compensation package, including base salary, equity incentive, paid time off, and benefits.
• An inclusive, remote-first work culture with regular get-togethers around the world.
• Work-life balance with a flexible work schedule.

At ValidMind, we create the most efficient solution for organizations to automate testing, documentation, and risk management for AI and statistical models. Working here means being at the forefront of AI risk management, but it’s also more personal than that: we promote an inclusive culture where we value your ideas and creativity. We want you to have a sense of ownership over your work, to build mutual trust with your peers, and to feel supported in everything you do. There is ample room to grow as a VC-backed company in the early stages of growth.

Salary: £76,321-£108,027 base salary, depending on experience, location and other qualifying factors (paid in local currency).