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- Tasks: Help customers resolve overdue debts and set up payment solutions.
- Company: Join a respected business working with top UK retail and banking brands.
- Benefits: Enjoy a supportive work environment with opportunities for personal growth.
- Why this job: Make a real impact while developing your communication and negotiation skills.
- Qualifications: Confident communicator with empathy and resilience; no prior experience required.
- Other info: Opportunity to engage with diverse clients and make a difference in their financial recovery.
The predicted salary is between 28800 - 43200 £ per year.
We are hiring an Administration Officer for a respected and growing business that works with some of the UK's largest retail, banking, and commercial brands. You'll be helping customers resolve overdue debts, setting up sustainable payment solutions, and supporting them on their path to financial recovery.
Are you a confident communicator, quick on your feet, and motivated by results? Do you want a role where your conversations can lead to real impact and real rewards? This is an Administration role where communication, empathy, and resilience are key and where your ability to handle difficult conversations is truly valued.
As an Administration Officer, you will be dedicated and detail-oriented. In this role, you will be responsible for managing and updating customer accounts, ensuring they are progressing appropriately through various stages. This includes recording activities such as Enforcement Agent visits, telephone calls, and correspondence. You will negotiate payment arrangements in line with client guidelines and handle both standard and bespoke correspondence.
Additionally, you will interact with defendants, clients, debt advisory groups, and third parties via telephone and in-person to resolve accounts. A key aspect of the role involves identifying and appropriately handling potentially vulnerable customers, ensuring actions align with client instructions.
Administration Officer employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Officer
✨Tip Number 1
Familiarise yourself with the key skills required for the Administration Officer role, such as communication and empathy. Practise articulating your experiences that demonstrate these skills in real-life scenarios, as this will help you stand out during interviews.
✨Tip Number 2
Research the company and its values thoroughly. Understanding their approach to customer service and financial recovery will allow you to tailor your conversations and show how your personal values align with theirs.
✨Tip Number 3
Prepare for role-play scenarios that may come up during the interview process. Practising difficult conversations can help you feel more confident and showcase your ability to handle challenging situations effectively.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and the expectations for the Administration Officer role, which can give you an edge in your application.
We think you need these skills to ace Administration Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service. Emphasise skills such as communication, empathy, and resilience, which are crucial for the Administration Officer role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role. Discuss how your previous experiences have prepared you to handle difficult conversations and support customers in financial recovery.
Highlight Key Skills: In your application, specifically mention your ability to manage customer accounts and negotiate payment arrangements. Use examples from past roles to demonstrate your competence in these areas.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Administration Officer position.
How to prepare for a job interview at Click To Hired
✨Showcase Your Communication Skills
As an Administration Officer, strong communication is crucial. Prepare to demonstrate your ability to convey information clearly and empathetically during the interview. Think of examples where you've successfully handled difficult conversations or resolved conflicts.
✨Demonstrate Empathy and Resilience
This role requires a high level of empathy, especially when dealing with vulnerable customers. Be ready to discuss situations where you've shown understanding and support, and how you maintained resilience in challenging circumstances.
✨Highlight Your Attention to Detail
Since you'll be managing customer accounts and ensuring accurate records, it's important to emphasise your attention to detail. Prepare specific examples that showcase your organisational skills and how you've successfully managed multiple tasks without compromising quality.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential situations you might face as an Administration Officer and how you would approach them. This will show your critical thinking and readiness for the role.
