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- Tasks: Lead the IT team, ensuring all employees have the tech support they need.
- Company: Ciphr is a top UK provider of integrated HR and payroll solutions.
- Benefits: Enjoy 30 days leave, family support, health plans, and exclusive discounts.
- Why this job: Join a people-focused team where your ideas are valued and growth is encouraged.
- Qualifications: Passion for user support, strong troubleshooting skills, and experience with Microsoft technologies required.
- Other info: Hybrid role with flexible working days in Reading office.
The predicted salary is between 36000 - 60000 £ per year.
Ciphr has a new opportunity for an IT Team Leader, responsible for ensuring that all Ciphr employees have the appropriate IT equipment and technical assistance available to them to perform their job roles. You’ll ensure that all items raised with the IT Support Team, or as directed by the IT Manager, are responded to and resolved within agreed SLAs. You will be joining an organisation where you will work with a team that is goal driven and people focused.
At Ciphr our priority is ensuring that the work we do is adding value to our customers whilst also working in a way that allows the Ciphr team to feel valued in their roles.
If you are interested in a change do have a look below at what we can offer you.
Location: This role is hybrid, with approximately 2 out of 5 days a week in the Reading office.
The role will involve:
- Responding to and resolving tickets in accordance with the agreed SLA
- Build, maintain and repair all Ciphr laptops, workstations and servers to a professional high standard
- Resolve and report on any issues or potential issues with Ciphr network and office infrastructure
- Provide regular checks and associated logs of all defined Ciphr key systems for performance including but not limited to security, patch/version management and backup integrity
- Keep accurate records within tickets of all communication, troubleshooting and resolution to all issues raised in the Technical Operations ticketing system
- Manage any IT Support Analysts & support their work and development in these objectives
What we offer you:
Ciphr has a benefits package which has you and your family in mind.
- 30 days annual leave, plus bank holidays
- Family National Trust Membership
- Birthday day off
- Family forming support – e.g., time off for family forming appointments or to support your partner
- Enhanced maternity and paternity leave
- Cycle to work scheme
- Pension
- Health cash plan
- Life assurance
- Technology/home improvements Loans
- Perks at Work – access to exclusive discounts, cinema tickets, etc.
- Regular training
- £1,500 employee referral scheme
- Medical Cover and Dental cover (after 6 months’ service)
- Income Protection insurance (after 12 months’ service)
And we would like you to have the following skills:
- Be passionate about user support
- Have great interpersonal skills over telephone/email/face to face
- Be analytically minded and have strong troubleshooting skills
- Install/maintain Microsoft Operating systems
- Have a desire to learn software/technologies quickly and the ability to train users on these to an appropriate level
- Have the ability to explain complex technical issues in terms appropriate to the audience it is being delivered to
- Have experience in Microsoft 365 & Azure Administration, deployment and support
- Be experienced in Microsoft Endpoint Management deployment and maintenance
- Have experience in Microsoft Dynamics CRM Administration/Development experience
What success looks like in this role:
- Provide high quality IT support to staff at a great level of customer satisfaction
- Maintain company and building IT infrastructure with reliability and performance
- Maintain accurate and up to date backups and documentation regarding all key internal IT systems
- Be a key resource of IT knowledge to staff regarding systems operations, capability, and maintenance
- Manage and maximise the potential of any IT Analysts working as part of the team, as well as maximising their own potential in personal development
About Ciphr:
Ciphr is a leading UK-based provider of integrated HR, payroll, learning and recruitment solutions.
Ciphr’s integrated HCM platform helps organisations manage their end-to-end employee lifecycle so they can deliver an amazing employee experience. With Ciphr, organisations can be confident they can access all their people data in one place, thanks to secure, time-saving integrations between our own solutions and API connections to specialist, third-party tools.
Ciphr is all about people. Our values are trust, drive, authenticity, and accountability. We want you to bring your authentic self to work giving you the space to be yourself whether that is creative, outgoing, quiet, courageous, observant or any other attributes you may have. Ciphr welcomes all kinds of people to the team and would love you to come and join us!
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Information Technology
- Industries
- Software Development
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IT Team Leader employer: Ciphr
Contact Detail:
Ciphr Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Team Leader
✨Tip Number 1
Familiarize yourself with Ciphr's values: trust, drive, authenticity, and accountability. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your work and leadership style.
✨Tip Number 2
Highlight your experience with Microsoft 365 and Azure Administration. Be prepared to discuss specific projects or challenges you've faced in these areas, as this will show your hands-on expertise and problem-solving skills.
✨Tip Number 3
Showcase your interpersonal skills by preparing examples of how you've successfully supported users in the past. This could include resolving technical issues or training users on new software, which aligns with Ciphr's focus on user support.
✨Tip Number 4
Research Ciphr's integrated HR solutions and be ready to discuss how your IT support can enhance their employee experience. Understanding their products will help you articulate how you can add value to their team.
We think you need these skills to ace IT Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, team leadership, and technical troubleshooting. Use keywords from the job description to demonstrate that you meet the specific requirements of the IT Team Leader role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for user support and your ability to explain complex technical issues clearly. Mention how your interpersonal skills can contribute to a positive work environment at Ciphr.
Showcase Your Technical Skills: Clearly outline your experience with Microsoft 365, Azure Administration, and Endpoint Management in your application. Provide examples of how you've successfully managed IT infrastructure and supported users in previous roles.
Highlight Your Leadership Experience: If you have experience managing IT Support Analysts or leading a team, be sure to include this in your application. Discuss how you have supported team development and maximized potential in past positions.
How to prepare for a job interview at Ciphr
✨Show Your Passion for User Support
Make sure to express your enthusiasm for providing excellent user support. Share examples from your past experiences where you went above and beyond to help users, as this aligns with Ciphr's focus on customer satisfaction.
✨Demonstrate Strong Troubleshooting Skills
Prepare to discuss specific troubleshooting scenarios you've encountered. Highlight your analytical mindset and how you resolved complex technical issues, as this is crucial for the IT Team Leader role.
✨Communicate Clearly and Effectively
Practice explaining technical concepts in simple terms. Ciphr values the ability to communicate effectively with non-technical staff, so be ready to showcase your interpersonal skills during the interview.
✨Emphasize Team Leadership Experience
If you have experience managing or mentoring IT support analysts, be sure to highlight this. Discuss how you supported their development and maximized their potential, as this is an important aspect of the role at Ciphr.
