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For Companies At a Glance
- Tasks: Engage with customers to prevent cancellations and rebuild relationships through effective communication.
- Company: Join TeamViewer, a global leader in remote connectivity solutions, making an impact from home to space.
- Benefits: Enjoy a relaxed dress code, free snacks, and a vibrant sports programme in a supportive team environment.
- Why this job: Be part of a diverse community, contributing to meaningful projects while enhancing customer experiences.
- Qualifications: Fluent in English, with experience in SaaS or IT, strong sales skills, and CRM knowledge.
- Other info: Work in a multicultural team with colleagues from over 60 countries, fostering collaboration and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Responsibilities
- Be the point of contact for customers who are at risk of cancelling their subscriptions or who cancelled them already.
- Use your communication skills to rebuild relations with customers while focusing on problem solving, negotiation, deescalating and resolving customer issues.
- Proactively and reactively approach existing customers who are cancelling their subscriptions to define suitable measures to win them back.
- Build a deep understanding of customer needs and their specific use-cases to reestablish the value proposition of TeamViewer.
- Help the Retention Team collect qualitative feedback from customers.
What we offer
- Make a relevant contribution to the turnover of our company!
- TeamViewer is used from your own four walls into space. What else can we achieve with your help?
- Make yourself at home! Ties are a no-no for us. In our relaxed office atmosphere you can wear whatever you want and relax in our lounge areas.
- Of course we offer you free fruit, non-alcoholic drinks and a varied sports program.
- It’s all about the team: become part of a community in which mutual support across departments and open feedback are key.
- Living diversity: Your future colleagues come from over 60 countries.
- Your passion and skills will be used in multinational projects and in collaboration with our partners around the world.
What you bring
- Fluency in English is mandatory, other languages are a plus.
- Previous experience in a SaaS or IT company as sales or Customer Retention Representative.
- Sales acumen, curiosity, and experience identifying and resolving customer issues.
- Ability to communicate with customers on the phone while efficiently expressing the value proposition of TeamViewer.
- Aptitude for building relationships and problem solving, understanding customer pain-points.
- Demonstrated ability to handle multiple tasks efficiently.
- Experience with Microsoft Dynamics CRM or other CRM system.
Customer Retention Manager (m/f/d) Great Britain employer: Teamviewer Access
Contact Detail:
Teamviewer Access Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Retention Manager (m/f/d) Great Britain
✨Tip Number 1
Familiarise yourself with TeamViewer's products and services. Understanding the specific features and benefits will help you communicate effectively with customers and demonstrate the value proposition during conversations.
✨Tip Number 2
Practice your negotiation and problem-solving skills. Role-playing scenarios with friends or colleagues can help you become more comfortable in handling customer objections and finding solutions that work for both parties.
✨Tip Number 3
Research common customer pain points in the SaaS industry. Knowing what issues customers typically face will allow you to empathise with them and provide tailored solutions, making it easier to win them back.
✨Tip Number 4
Network with current or former employees of TeamViewer on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Customer Retention Manager (m/f/d) Great Britain
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer retention, particularly in SaaS or IT environments. Emphasise your communication skills and any specific achievements related to rebuilding customer relationships.
Craft a Compelling Cover Letter: In your cover letter, address how your skills align with the responsibilities of the Customer Retention Manager role. Use specific examples to demonstrate your problem-solving abilities and your experience in handling customer issues.
Showcase Your Understanding of TeamViewer: Research TeamViewer and its value proposition. In your application, mention how you can contribute to their goals and how your understanding of customer needs can help in retaining subscriptions.
Highlight Relevant Skills: Clearly outline your sales acumen and experience with CRM systems like Microsoft Dynamics. Mention any languages you speak, as fluency in English is mandatory and additional languages are a plus.
How to prepare for a job interview at Teamviewer Access
✨Showcase Your Communication Skills
As a Customer Retention Manager, your ability to communicate effectively is crucial. Prepare examples of how you've successfully resolved customer issues in the past, focusing on your negotiation and problem-solving skills.
✨Understand the Value Proposition
Familiarise yourself with TeamViewer's offerings and be ready to discuss how you can convey their value to customers. Highlight your understanding of customer needs and how you can tailor solutions to meet those needs.
✨Demonstrate Relationship-Building Skills
Be prepared to discuss your experience in building and maintaining relationships with customers. Share specific instances where you've turned around a potentially negative situation into a positive outcome.
✨Familiarity with CRM Systems
Since experience with CRM systems like Microsoft Dynamics is important, be ready to talk about your previous experiences with such tools. Discuss how you've used them to track customer interactions and improve retention strategies.
