Front of House Manager

Whitehall Garden Centre is a family run and award-winning business. An exciting opportunity has arisen to be part of an inspirational team as a Front Of House Manager for our restaurants and catering units.

The ideal candidate will have a passion for customer service, with the ability to thrive in a fast-paced environment. Excellent communication skills and great motivation are essential to create a friendly and welcoming atmosphere.

Working 4 days between Monday to Friday and alternate weekends.

Previous Experience In Hospitality Management Is Required.

Front Of House Manager Responsibilities

• Ensure ordering of stock is undertaken on a daily/weekly basis in line with business need, managing costs and sourcing the best prices.
• Undertake weekly/monthly stock takes as required by the business.
• Manage Front of House staff, including daily duties, supervisor responsibilities, and adherence to Company policies.
• Completion of staff rotas.
• Oversee the completion of daily/weekly/monthly checklists in line with food safety. Ensure paperwork is filed in accordance with food safety policy guidelines.
• Manage the wastage sheets for all front of house, ensuring procedures are in place to reduce wastage.
• Ensure the front of house opening & closing checklists are completed in a timely manner daily.
• Manage the staff training for new staff and refresher training for existing staff, whether this is e-learning or via in-house training.
• Follow company policies in line with invoices and order paperwork ensuring the accounts department receives them in a timely manner.
• Handle customer queries/complaints in a professional manner, finding a resolution in a calm and positive manner, utilising feedback to ensure issues do not arise.
• Be a trained First Aider to support the centre in any issues that arise.
• Complete all new staff inductions.
• Oversee the transfer of stock requests to other Garden Centres, ensuring systems are updated to reflect transfers.
• Support the front of house team when busy, making coffees, serving on the till, serving on the hot counter, and washing up.
• Work with the Head Chef to ensure the allergens folder is up to date to reflect any supplier change ingredients and any menu changes.

Benefits Included

• Free Parking
• 28 days holiday entitlement per annum
• Workplace pension
• Great staff discount

Only applicants successfully shortlisted for interview will be contacted.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Customer Service

Industries

Administrative and Support Services

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